Mountainwatch Travel Reviews

Name: Mountainwatch Travel
Rating: 4.90

4.9 Rating 313 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

Questions

Metrics

4.9

Based on 313 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

0299056162

Location:

3 Grosvenor Pl, Brookvale NSW 2100, Australia
2100

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Mountainwatch Travel 5 star review on 7th February 2026

Anonymous

Mountainwatch Travel 5 star review on 6th February 2026

Craig Drew

Bigi

Mountainwatch Travel 4 star review on 4th February 2026

Anonymous

Anonymous // 01/01/2019

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“Great service, helpful throughout even when we had questions on our holiday. Sp good we had a specific contact to deal with and he was responsive and understanding to our needs. Have already recommended Mountain Watch and would use them again no question. Thank you!”

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Posted 2 weeks ago

“Mountainwatch organised our holiday seamlessly and without fuss. They found us excellent accomodation close to the gondola, a concierge delivery of rental skis and poles, transport to and from the airport and lift passes. All worked out very well and without hitch for which we were very grateful and made for an excellent holiday. I wouldn’t hesitate to use mountain watch again.”

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Posted 2 weeks ago

“Roxy good to deal with. Everything was seamless Taxi met us in Haneda Good clear instructions Blue star next to gondola Tokyo hotel very fancy next to the drop off from hakuba No dramas at all Obviously knew what she was doing. And she was always easy to contact Dealing with the one person makes a very big difference Dealing with A PERSON makes a difference.”

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Posted 2 weeks ago

“We are all very happy with the experience mountainwatch travel provided. We were able to book all our accomodation, travel from the airport, ski lift passes and even ski rentals and lessons through mountain watch. Everything was very smooth when we got there and the accommodation was excellent (Mountainside palace. Great view!). Mountainwatch staff were helpful and responsive.”

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Posted 2 weeks ago

“Anna was amazing in the whole process from booking and right up until going away. She assisted with three other families going to Hakuba together, and sorted us all out! The MountainWatch App made it easy for all our bookings. Hakuba was amazing and fun!”

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Posted 2 weeks ago

“Absolutely amazing team we had the easiest trip everything was so well managed and effortless , the accommodation was so good and the airport transfers were so easy , we would %100 book through these guys again!”

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Posted 2 weeks ago

“Steph was extremely helpful in choosing an amazing chalet for us at Hakuba. Lift passes, ski equipment hire and a great tour to the snow monkeys were all part of our package and were efficient and really good value. I wouldn’t hesitate in recommending Mountainwatch (and Steph) again to anyone contemplating a ski holiday and especially for large groups. (We were a family group of 10).”

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Posted 2 weeks ago

“Roxy made the wholeprocess of booking accomodation, lift passes and lessons super easy. Any questions were followed up in good time and the accomodation arranged for us in Myoko was excellent.”

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Posted 2 weeks ago

“Very happy with the work of Adam. Our only issue was the accomodation at the Condominuim at Hakuba where the room was very small, very expensive and not very clean. Adam has helped us to navigate through our trip and has answered all our questions very quickly.”

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Posted 2 weeks ago

“Adam was fantastic! He helped us navigate our accommodation options and also helped with ideas and suggestions for transiting around Japan. The accommodation and locations far exceeded our expectations. Tsugaike was particularly exceptional and suited out skiing requirements to a tee. The pick up from Chris in Hakuba and his suggestions were massively appreciated. Would highly recommend Mountainwatch to anyone and we’ll be using them for our next trip (without hesitation).”

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Posted 2 weeks ago

“Anna was so helpful throughout the whole booking process. Vouchers in the app were handy. Accomodation was amazing. Ski resort Nosawa Onsen brilliant. Quaint town and stunning scenery and snow!”

Helpful Report

Posted 2 weeks ago

“Calum did a great job organising our skiing holiday to Japan. Everything was planned correctly and worked like clockwork. The accommodation was excellent and the locals supporting the stays were extremely helpful. I'd recommend Mountainwatch travel to anyone.”

Helpful Report

Posted 2 weeks ago

“Steph was great from when we first contacted her right through to after the trip to Japan. The Mountainwatch app was great for referring back travel voucher documents as well Many thanks again Steph and we will be in contact for when we go again next year”

Helpful Report

Posted 3 weeks ago

“Adam was great with this trip to Japan. The accommodation was as expected ( great location, and ski back to the door). The transfers to and from the train station were very appreciated in the busy season. We will definitely use Mountain Watch again in the future.”

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Posted 3 weeks ago

“Justine was friendly, knowledgeable and prompt in replying to all our questions. We thoroughly enjoyed our holiday in Hakuba and would recommend Mountainwatch to others. Thank you”

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Posted 3 weeks ago

“Our first time to Japan and Steph was a great help from start to finish. Our accommodation was as she described(cheap and cheerful) but the ski in ski out location was great for us. Steph and Adam were also a great help when we had some issues with flights. Will book again with Mountain Watch.”

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Posted 3 weeks ago

“Justine planned our ski trip to Japan top to bottom and we absolutely loved it. Hakuba was the perfect place to spend a week with the family with great food and powder, variety on the slopes and cute accommodation at Brownie Cottages (perfect for a family of 5). Thanks so much Justine! You’ll be my first call when we’re ready for our next snow adventure.”

Helpful Report

Posted 3 weeks ago

“Roxy was very helpful and gave us the assistance we needed early in the booking process. Comms was quick and thorough. The Mountain Watch app was easy to use accessing all of our travel docs. I liked the idea of it. When our flight home was delayed Roxy reached out to provide assistance.”

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Posted 3 weeks ago

“Amelia was amazing to deal with and super efficient when we made changes to our booking. All of our flights, accommodation, ski hire, pick up’s and excursions we booked went to plan. Thank you for assisting us with our amazing holiday!”

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Posted 3 weeks ago

“Amelia at MT was simply amazing. She went above and beyond to give us advice about travelling in Japan and booked everything for our ski trip in Nozawa Onsen, even a fantastic hotel in Tokyo. I highly recommend using Mountainwatch Travel, especially Amelia.”

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Posted 3 weeks ago

Mountainwatch Travel is rated 4.9 based on 313 reviews