Mountainwatch Travel Reviews

Name: Mountainwatch Travel
Rating: 4.92

4.9 Rating 469 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

Questions

Metrics

4.9

Based on 469 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

0299056162

Location:

3 Grosvenor Pl, Brookvale NSW 2100, Australia
2100

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Mountainwatch Travel 3 star review on 8th March 2026

Anonymous

Mountainwatch Travel 5 star review on 2nd March 2026

Tam Dougherty

Mountainwatch Travel 5 star review on 19th February 2026

Adrian L

Anonymous

Anonymous // 01/01/2019

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“I've booked our ski trip to Japan- Hakuba through Roxy from Mw. She was amazing with organising everything, and booking our needs and wants. She was always very prompt with her responses. I'm sure will book with her again. I can highly recommend her and MW. Thanks again Roxy.”

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Posted 3 months ago

“Mountainwatch takes the unknown and the hassle out of your trip. Anna was amazing, attentive and fulfilled all our requirements, needs and wants that we envisaged for our holiday. Have recommended Mountainwatch and Anna to many friends.”

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Posted 3 months ago

“Spent 10 days boarding in Niseko and with 1.5m of snowfalls had an absolute blast. Steph from MW organized everything including flights and it all ran hassle free and she was spot on with accommodation recommendations. I'd happily book through MW again.”

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Posted 3 months ago

“I have booked holidays with Justine from Mountainwatch Travel for a number of years. The service has been great. Justine is happy to discuss my holiday plans to help work out the best option. Backup service from staff in Japan has also been great.”

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Posted 3 months ago

“We booked a Japan snow trip through MW travel and they were great; super responsive and were able to get us some good deals. Planning to use them again. Worked initially with Lily and then with Steph who were both great to deal with.”

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Posted 3 months ago

“We had a great trip thanks to Steph for handling all of our enquiries and getting things organised.”

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Posted 3 months ago

“Easy to contact Anna O’Malley to sort all our plans and nothing was too much trouble. Once in Japan everything just rolled smoothly. Fabulous time! Thank you.”

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Posted 3 months ago

“Steph was great to work with. She set us up perfectly at Shiga Kogan as we have never skied there before and the rates were better than doing it ourselves. I will definitely be going through Mountain Watch again.”

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Posted 3 months ago

“We set out to travel to Nozawa Onsen, however our plans changed and we needed to reschedule and at the consultant's suggestion, headed to Myoko Kogen instead. We loved Myoko Kogen! Throughout all of our interactions - I dealt with Roxy Davies - who was excellent. She wanted to understand our needs and made every effort to accommodate. Came back with alternate suggestions. Was very familiar and knowledgeable. Roxy is a huge value add when booking our experience. Definitely easier than me doing it for us with no knowledge. Saved us a lot of time. Thank you.”

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Posted 3 months ago

“Well organised, great location and everything went smoothly thanks Steph! Looking forward to booking the next trip through you and for your advice. Cheers”

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Posted 3 months ago

“Amazing organisation skills Mountainwatch Travel!! So easy to communicate with and had so much fun!!”

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Posted 3 months ago

“Asahikawa is a hidden gem. I have been coming to Japan for years. Thanks Roxy for a great job. The Dormy hotel was fantastic.”

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Posted 3 months ago

“We had the most incredible two week ski holiday in Japan thanks to Roxy from Mountainwatch Travel. From start to finish, she made the entire process completely seamless and stress-free. Roxy organised everything for our trip through Hakuba, Nozawa Onsen, and Myoko, and every detail was perfectly planned. The transfers ran smoothly, the accommodation suited us perfectly, and her recommendations for each region were spot on. It was clear she really knows Japan and understands what makes each ski area unique. We couldn’t have asked for a better experience. If you’re planning a ski trip to Japan, I couldn’t recommend Roxy and Mountainwatch Travel highly enough.”

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Posted 3 months ago

“We used Roxy from Mountainwatch Travel to organise our first family ski trip to Hakuba, Japan and were very happy with the experience. Roxy was easy to deal with and provided great recommendations that suited our family. The accommodation was excellent — even better than it appeared in the photos — and all our rental gear was organised smoothly with no issues. The whole process felt straightforward and well managed. We’d happily book through Roxy and Mountainwatch Travel again.”

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Posted 3 months ago

“Justine provided an excellent service for our recent trip to Japan. Our numerous questions were answered quickly and all the information we needed for our trip was provided in an easily accessible way. We are now looking to book up our 2027 trip with MW.”

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Posted 3 months ago

“From my initial enquiry to Justine and the subsequent booking, I found Justine at Mountain Watch Travel extremely helpful and efficient. Her knowledge of Japan was excellent. She promptly replied to emails and any questions I had. Its great to be able to deal with a professional and know that all aspects of your holiday will go according to plan. I would have no hesitation in booking with Mountain Watch and Justine for my next ski holiday.”

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Posted 3 months ago

“First ski trip to Whistler with MW and couldn’t have been happier with the service Justine provided. Everything went very smoothly. Looking forward to booking Japan for 2027.”

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Posted 3 months ago

“We had a great time in japan Roxy organized our hole trip all we did was book flights and followed the itinerary it was stress free and a unreal trip definitely recommend”

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Posted 3 months ago

“We had a great trip to Japan and all bookings went smoothly. Thanks to Adam for his help and advice. This is our second trip using Mountainwatch and we will certainly use them again in the future.”

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Posted 3 months ago

“Was an awesome holiday in Nozawa Onsen. We will definitely be back. Thanks Justine. And another big thank you to Kiwi Michael from the Nozawa snowboard/ ski school”

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Posted 3 months ago

Mountainwatch Travel is rated 4.9 based on 469 reviews