Mountainwatch Travel Reviews

Name: Mountainwatch Travel
Rating: 4.89

4.9 Rating 229 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

Metrics

4.9

Based on 229 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Mountainwatch Travel 5 star review on 25th April 2024

Mick

Tooby

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Mountainwatch for helping us organise a last minute ski trip to Hakuba.. managed to get out transfers and hotel of choice .. and everything worked perfectly when we arrived. Your local drop in office was excellent too !”

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Posted 1 year ago

“The most important part of our booking involved the constant communications. I was constantly updated with new accomodation choices as they came on the Mountainwatch market. We booked 8 months in advance and got a great deal at The Westin in Whistler. Accomodation was so close to the Whistler Gondola. So good. Will book again with Mountainwatch. thanks”

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Posted 1 year ago

“Our trip to Shiga Kogen was easy and enjoyable thanks to Tullia at Mountain Watch Travel, every thing was set up before we departed Australia and went smoothly. we will definitely use Mountain Watch again.”

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Posted 1 year ago

“Everything went according to plan. Any pre-trip inquiries were answered without hassle. The hotel we had in Hakuba was very nice and a high standard. Yes, I would use Mountainwatch Travel again.”

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Posted 1 year ago

“Once the holiday was booked and receiving the last of the paperwork. There was no additional communication on the ground or prior. The accommodation that we chose to go with could have been explained better i.e. type of room, lack of front office support/knowledge. The process of commuting around Hakuba could have been explained better. Generally speaking we wont be using Mountianwatch again for travel as there was nothing offered we couldn't have done ourselves.”

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Posted 1 year ago

“I've used Mountainwatch now for 4 Japow trips. I can't recommend Justine Fitzsimmons highly enough! Juz is very knowledgeable, upfront, honest and very patient! I've been lucky enough to touch base with Juz personally both in Queenstown and Hakuba where she was always available for advice and is super helpful with all aspects of travel. The next trip is already in the works! It's nice to know I have a TA who I can trust! I'm a very happy client! Thanks Juz and team for another great Japow trip!”

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Posted 1 year ago

“I booked my Whistler, Canada trip through Justine at MountainWatch Travel .. My trip was perfectly organised and everything went to plan without any problems. The Hotel Fairmont, which Was recommended to me , was perfect in every aspect .. I couldn’t recommend Justine Fitzsimmons highly enough in organising a Overseas Ski Holiday.. One Happy Client .. Tim Hall”

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Posted 1 year ago

“WHAT I WANT FROM A TRAVEL SPECIALIST: Knowledgeable professional personal caring efficient & everything else one would expect, all the while keeping realistic costs in the forefront WHAT I GOT FROM MOUNTAINWATCH: All that & more! After having used their services for different Japan ski trips I can highly recommend getting in touch with them first for either general or specific questions which will most certainly be dealt with in the best manner to arrange the best outcome! Mark Bernamoff Melbourne, Australia”

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Posted 1 year ago

“Fantastic experience from start to finish with the Mountainwatch team. My wife and I visited 3 different skin destinations in Japan and had all transport, accommodation and ski passes organised by Justine and her team. They went above and beyond to make sure travel plans were clear, and that we were satisfied at each step. Thank you for the great trip! We will certainly be booking again.”

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Posted 1 year ago

“My husband and I booked 3 weeks with mountain watch and the process could not of been more seamless. They were flexible, organised and very timely with all their arrangements. We could not thank the mountainwatch team enough for helping make it a trip of a lifetime. I would highly recommend their services and will definitely be using them in the future.”

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Posted 1 year ago

“Justine was very helpful in the planning phase of our family ski holiday to Japan. Due to Covid and travel restrictions at the time there were a lot of unknowns and therefore good transparent communication was key. The trip went seamlessly according to plan and the excellent customer service continued through the holiday with nice touches like making dinner bookings and making other helpful suggestions. I have been back at work a week and have already been in touch about the next trip. I thoroughly recommend the Mountainwatch team.”

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Posted 1 year ago

“Great customer service”

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Posted 1 year ago

“It was an amazing experience! my NZ snow trip was a blast!”

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Posted 1 year ago

“We used Mountainwatch Travel to book our trip to Hakuba, Japan and everything has been a breeze thanks to Juzzy. She's been super helpful with all the recent travel restrictions and kept in regular touch. It's great to have our accomodation, lift tickets and ski lessons booked all in the one place. She found us great lodging within our price range and has been so accomodating throughout. The best customer service I've ever received - highly recommend!”

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Posted 1 year ago

“Helped us organize a great family ski trip to Queenstown NZ. Everything fell into place seamlessly, they were easy to talk to, they were on site and had plenty of local knowledge.”

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Posted 1 year ago

“We used them to book our holiday to New Zealand and they were easy to talk to and got absolutely everything sorted! 10/10 will be using these guys again!”

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Posted 1 year ago

“Easy to deal, responsive with and met all expectations. Tullia was great”

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Posted 1 year ago

“Great customer service!”

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Posted 1 year ago

“The service was excellent and the staff very friendly and efficient. The whole experience was very enjoyable with mountain watch organizing all the travel details and accommodation smoothly . We had a lovely holiday and would definitely recommend mountain watch as a travel service company for your skiing holiday.”

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Posted 1 year ago

“A pleasure to deal with throughout gave us lots of options for different price ranges. And all done for a last minute holiday! Had a great ski trip, will definitely be a return customer.”

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Posted 1 year ago

Mountainwatch Travel is rated 4.9 based on 229 reviews