Mountainwatch Travel Reviews

Name: Mountainwatch Travel
Rating: 4.90

4.9 Rating 313 Reviews

99 %

of reviewers recommend Mountainwatch Travel

Company Reviews

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Metrics

4.9

Based on 313 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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Phone:

0299056162

Location:

3 Grosvenor Pl, Brookvale NSW 2100, Australia
2100

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Mountainwatch Travel 5 star review on 7th February 2026

Anonymous

Mountainwatch Travel 5 star review on 6th February 2026

Craig Drew

Bigi

Mountainwatch Travel 4 star review on 4th February 2026

Anonymous

Anonymous // 01/01/2019

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“Our ski trip to Japan was amazing! Anna from Mountainwatch Travel organised everything:- flights, accommodation, transfers, ski hire and lift passes. Our accommodation both in Tokyo and Niseko were perfect. Both were very central to everything we needed to see and do. Skiing in Niseko was brilliant. Sooo much snow!! Food incredible!! Thanks for all your help with our wonderful holiday Anna!!”

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Posted 1 week ago

“I found Mountainwatch via ads on Facebook and so didn't know what to expect. Steph was our dedicated travel consultant and she has been nothing short of amazing with booking our accommodation in Japan - both at Shiga Kogen and Madarao Kogen. Steph's knowledge was so helpful, her communication was super efficient and nothing was ever a bother. I also found the Mountainwatch travel guides specifically made up for each location extremely helpful in the planning process as we prepared to depart. I couldn't have been as organised without these guides. I would add to Madarao that a lot more (most) places now accept credit cards, so the need for cash wasn't as required. Also, a suggestion to add that travellers might want to take things like their own pillows and slippers if they don't want to use the hotel provided ones (beds and pillows are hard!). Also, maybe some key phrases of the culture being visited to assist with how to communicate better - I would have liked to know more than "arigato" and because the guide was so helpful in other ways, I would have loved to refer to it rather than Google Translate.”

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Posted 1 week ago

“Very happy with the service from Kirsty at Mountainwatch. We left our bookings for Japan a bit late however Kirsty found us some great accommodation and provided A1 service with all our queries from Ski gear hire to Ski lessons. We had great communication and customer service which made this trip memorable.”

Mountainwatch Travel 5 star review on 28th January 2026

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Posted 1 week ago

“Amelia was awesome to work with organising most of our family ski trip to Hakuba and Nozawa Onsen. She was very prompt answering all my queries and providing invaluable tips. We all had a ball!”

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Posted 1 week ago

“Amelia was awesome to work with organising most of our family ski trip to Hakuba and Nozawa Onsen. She was very prompt answering all my queries and providing invaluable tips. We all had a ball!”

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Posted 1 week ago

“We have recently returned from Hakuba Japan booked through Anna at Mountainwatch. The whole booking process was seamless with all the details coming to life without a hitch. MW and Anna were a pleasure to deal with, professional, organised and friendly.”

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Posted 1 week ago

“Adam was great with answering all my queries promptly and was easy to deal with. MW provided useful resort information in the app. Adam was knowledgeable about the destination. Everything went smoothly!”

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Posted 1 week ago

“The itinerary was great, Kirsty was great, everything worked out, the app is a great way to store things, the email advice was perfect and explained it very well, Kirsty patience with me was very much appreciated, there was the right amount of knoledge of the area before hand, if things wentt wrong there were always options, Kirsty was always available or let us know when she wasnt. i would use you guys again”

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Posted 1 week ago

“Great advice and service! And patience with all of my questions... We will be back and 100% keen to work with Roxy and Mountainwatch again!”

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Posted 1 week ago

“Mountainwatch Travel made our stay in Hakuba Japan super easy. Before we travelled, Adam provided guidance and flexibility in our bookings of everything from lift passes to lessons, ski hire and transfers. During our stay, we enjoyed friendly transfers and advice from Calum and even a complimentary Iwatake Ski Guide (thanks, Jess). Mountainwatch took a lot of the stress and guesswork out of our Japan ski trip. Thank you!”

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Posted 1 week ago

“Great Advise and Customer service lead to a very enjoyable Ski Trip.”

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Posted 1 week ago

“Roxy and the staff was easy to work with and accommodation, lift passes, lessons and equipment hire was ready for us when we arrived in Hakuba. We will use mountainwatch again for our next Ski holiday.”

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Posted 1 week ago

“Roxy and staff at Mountainwatch were excellent. Very efficient and always had a quick simple answer for any questions. I will use them again for our next trip”

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Posted 1 week ago

“My travel agent Amelia was fantastic! She always responded quickly and had all the answers to any problem we faced. She made booking our holiday super seamless and simple, I would highly recommend!”

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Posted 1 week ago

“Our first time in the snow and mountain watch travel had done the great job organising our trip. Kristy was helpful and built our itinerary very well. We loved our stay in Madarao as a start before heading to the bigger ski resort in Nozawa. Kirsty also assisted us with renting the equipment which worked out so well. Thanks Kirsty, we hope to go back to the snow for more Skiing time!”

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Posted 2 weeks ago

“Everything was fantastic. From transfers to accommodation choice, ski passes.”

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Posted 2 weeks ago

“We were a family of four with two teenage boys and stayed in Lower Hirafu for the first time. Everything from flights, transfers, equipment hire and accommodation organised by Steph at Mountainwatch ran perfectly. We loved the lower part of the village, the walk up to supermarket, restaurants, food trucks and the like were all more than manageable and the area was quiet, relaxed and beautiful. Our Accommodation, Kisetsukan, had the perfect sized apartment for us and the shuttle service to and from King Gondola each day, was a huge bonus.”

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Posted 2 weeks ago

“Roxy was fantastic to deal with. She gave us a wide variety of hotel options and and was always quick to come back. We had a problem with booking at taxi just before our trip and Roxy and team sorted quickly what could have been a stressful situation. Would definitely use mountain travel again.”

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Posted 2 weeks ago

“Using Mountain Watch Travel made our Japan ski trip so easy and was great value for money. Our booking agent Roxy was amazing in working with us to put together a package that suited our needs. She answered all questions and provided us with all the support leading up to the trip as well as through it. The Mountain watch team made our time feel very welcoming from the Tuesday night free drink at a designated pub to the Ski instructor Charlie taking us on a guided tour to orient ourselves ( a service offered 3 days a week). We stayed at the Rosenheim which was a more traditional type accommodation in a great location to access one of the snow resorts on foot, the rooms were a good size and the onsen was a nice bonus. The staff that ran the hotel were amazing and just so accommodating. I couldn't recommend Mountain watch and the Rosenheim highly enough if want a cost effective and memorable ski trip.”

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Posted 2 weeks ago

“Justine excelled herself AGAIN. We used Justine and Mountainwatch two years ago when we went to Hakuba and knew she would look after us with our booking to Nozawa Onsen. She booked everything for us except our flights (and I regret not listening to her and paying more for the direct flight to Tokyo as she was suggesting). We stayed at ‘Welcome Nozawa’ lodge which was great. The lessons and ski hire were both excellent and the Nagano snow shuttles were as good efficient as always. Justine was super prompt to reply to any communication and was very patient with me. THANK YOU, THANK YOU Justine and Mountainwatch Travel. Can’t wait to do it all again in 2028.”

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Posted 2 weeks ago

Mountainwatch Travel is rated 4.9 based on 313 reviews