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Mountainwatch Travel Reviews

4.9 Rating 313 Reviews
99 %
of reviewers recommend Mountainwatch Travel
Company Reviews Questions Metrics
4.9
Based on 313 reviews
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
2 - 3 Hours
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Phone:

0299056162

Location:

3 Grosvenor Pl, Brookvale NSW 2100, Australia
2100

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Anonymous
Verified Reviewer
“It was our first contact with Mountainwatch Travel. We picked them as snow expert to assist our family for our first skiing holiday. The accommodation at Hotel Sejour Mint was decent but I will totally not recommend the Japanese family room, it was located at the basement and we had to smell petrol fumes every night. The owner just said he was sorry and we slept with our doors open and left one day earlier. If you have chemical sensitivity, you need to be warned not to use this room. They were fully booked , so no other options were given to us. I slept partially on their sofa lounge on the first night. We had ski passes that covered the entire valley but as novice skiers, we were based at the beginners slopes at Iimori , so I think we could have been given a cheaper Iimori resort only pass for our family of five as they were significantly cheaper. As for the ski rentals, we were not aware that the helmets were not part of the rental, so paid a few more hundred dollars for 5 helmets across 4 days. I find communication via email with Steph just ok. Your company has the book the call service which I booked and called but no one ever pick up , so I had to resort to calling directly / emails. We enjoyed the snow but did not feel prepared by the company in assisting our first visit to Hakuba Valley for skiing.”
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Posted 1 day ago
Andy M
Verified Reviewer
“Overall a good trip, though a few things that could improve for future ones. The choice of Hotels really needs to be far more pragmatic. For a Golden Snowmads guided tour, 3 flights of steep stairs & no lift for some clients Over 70 & their luggage was incredibly inappropriate. The trip is not cheap & the choice of hotels often reflected little value for money outlaid. Alexys, Steve & Colin were all instrumental though with their guiding & group management”
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Posted 2 years ago
Graham
Verified Reviewer
“Unfortunately this time round it seemed to be drama after drama. Not Mountain Watches fault. But the flights were changed, firstly from direct to outbound with stopover, adding 5hrs to journey ( no food added or anything). The return flight changed by a whole day, which didn't get picked up. So additional holiday day required and accommodation in Tokyo, which we couldn't really use arrive Sunday afternoon leave for airport Monday afternoon ( everything shut on Monday in Tokyo), more cost with airport transfers, more cost in airport carpark. Review of Hakuba, 12 years ago it was great, people couldn't do enough for you. Today, not the same atmosphere at all, if you want to drink with drunk Aussies it's for you. Has a Bali feel to it now. Good luck finding decent food now, restaurants are poor, terrible pizzas etc. You have to book, but often they are full, oddly Japanese options are limited. I would keep looking for a different ski experience and give Hakaba a miss.”
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Posted 2 years ago
Mountainwatch Travel is rated 4.9 based on 313 reviews
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