Listers Toyota Nuneaton, Warwickshire Reviews

Name: Listers Toyota Nuneaton, Warwickshire
Rating: 4.25

4.3 Rating 16 Reviews

81 %

of reviewers recommend Listers Toyota Nuneaton, Warwickshire

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4.3

Based on 16 reviews


Customer Service
Communication Channels	Telephone, Email

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Location:

3 Eliot Way, Nuneaton CV10 7RF, UK
KT18 5UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to do any admin correctly and car was not ready on agreed date. Told lies by the salesman trying to cover the reason for the delay. Didn't even have the courtesy to call us back after chasing by us. Awful service, disorganised and lacked integrity when dealing with us.”

Helpful Report

Posted 4 months ago

“Came on Monday sales person Ryan Benn, felt with me. He had been harassing me this last two years to trade my car in. I knew my brakes needed work so I went along to check what deal could be done on a new car. Ryan told me my car wasn't road worthy and the police would seize it if they stopped me. Of course I needed a car for work, this frightened me, I spent 2 hours there,he kept saying they would sort me a courtesy car, after much pressure I was just about to sign the dotted line. Ryan Benn than explained, no courtesy car for me, yet my car supposingly was very unsafe and dangerous to drive. With this I got up and yes I swore at him, and told him there was no way I was signing for a new car if he wasn't going to help me and he had lost my custom I've been with them 6 years. I've never felt so uncomfortable and upset, and I'm certainly never ever setting foot in there ever again. May I add I've had my brakes done and my cars fine, he had no right scaring me and backing me into a corner this was very wrong and unacceptable. I know their desperate to sell but that's disgusting.”

Helpful Report

Posted 8 months ago

“I would not recommend Listers Nuneaton to anybody - in fact I would actively discourage it! I bought a 2015 sports Yaris. This turned out to be a mistake... After seeing a Yaris on their website, I turned up to look at it. I asked the salesman Craig to help me, telling him that I was an inexperienced buyer. I test drove it for 10 minutes, it seemed fine. I was not encouraged to look around the car, and didn't really know what questions to ask, so went ahead naively and bought it. I picked it up a couple of days later when it was dark, and was given the key and basically told "see you later". The next morning I realized there were a couple of deep scratches on the body. Upset, I called them, and they said to bring it in. I did so, and they fixed a couple of them but was told that not all of them would be painted over... I'm not one to kick up a fuss, so I thought "oh whatever". I was also told on pickup that "all the paperwork is in the glove box". As a naive buyer, I didn't know the importance of checking everything that car salesmen say... I looked in the glove box a couple of months later - lo and behold, there was no service booklet. It took me three frustrated calls (Craig told me "we've gone paperless" on the first call), and escalation to management before they would send out a replacement. The replacement booklet arrived (quickly, to be fair). But it had a service missing. The ONE question I remember asking was "does it have a full service history?" to which the answer had been "yes". Again, this was patently false. I also was under the impression the service and MOT would have been a year later. But I got a call after four months 'reminding' me that they were due. I spoke with Toyota head office, and they were surprised and sorry that I had had this experience (Toyota Farmer and Carlisle were also staggered about the service/MOT thing), and urged me to call Nuneaton about it, telling me that I absolutely had grounds for complaint. So I called up, spoke in detail about my frustrations with the manager Richard, and he said "all we can do is apologize". So this is what happens when you get poor service, apparently, unlike in all other sectors! If you are a first-time or not-confident buyer, I would really encourage you to avoid this dealership.”

Helpful Report

Posted 4 years ago

Listers Toyota Nuneaton, Warwickshire is rated 4.3 based on 16 reviews