“Lodge Brothers, Ruislip Middlesex, to not let me know when and where my Mother's funeral is sickening. This has caused me stress and anxiety and is having a negative impact on my mental health.
Lodge Brothers, can you explain to me what right you have to deprive me of attending my Mother's funeral. You are an absolute disgrace, Lodge Brothers. Your customer service sickens me.
In future do not mock a relatives mental health. ********In reply to your response, Lodge Brothers, The Client is also the Parents' spouse. You have a Duty to respect the Deceased in the Future. You have no right to treat a Family Member like a Criminal. NEVER treat an individual in the way you did ever again. It could cause that Individual to have poor mental health possibly leading to a criminal offence thereafter. Your conduct as a Funeral Director is Wholly Unprofessional.**********Please note: You have spelt my surname incorrectly!”
“Lodge Brothers, Ruislip Middlesex, Gina, to not let me know when and where my Mother's funeral is sickening. This has caused me stress and anxiety and is having a negative impact on my mental health.
Lodge Brothers, can you explain to me what right you have to deprive me of attending my Mother's funeral. You are an absolute disgrace, Lodge Brothers. Your customer service sickens me.
In future do not mock a relatives mental health.”
“I WOULDN'T EVEN GIVE A STAR BUT HAVE NO…
I WOULDN'T EVEN GIVE A STAR BUT HAVE NO CHOICE. PLEASE, PLEASE, PLEASE DO NOT USE THESE CROOKS. MY MUM DIED AT HOME UNEXPECTEDLY AND THE UNDERTAKERS STOKE HER WEDDING RING! DESPITE EVEN ASKING ME, IF I WANTED IT BEFORE SHE WAS TAKEN TO THE MORTUARY! UNFORTUNATELY LODGE BROS. HAVE THE CONTRACT WITH SURREY SO BEFORE THEY TAKE YOUR LOVED ONE AWAY, MAKE SURE YOU GET THEIR POSSESSIONS OTHERWISE YOU WILL NEVER SEE THEM AGAIN! I HAVE OPENED A POLICE INVESTIGATION SO WE'LL SEE WHAT HAPPENS NEXT. BUT HONESTLY I COULDN'T BARE FOR ANYONE ELSE TO GO THROUGH THE SAME THING! IT'S UNACCEPTABLE!
Date of experience: 02 September 2022
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“At a most difficult time lodge brothers have been outstanding. Both supportive and completely professional in handling and taking care of every aspect of our requested arrangements.
We felt completely at ease in placing our trust in this company . Thank you so much”
“Perfect people to have funeral with. So attentive to our needs and brilliantly managed. This is the second funeral I have arranged through lodge brothers nd altgough it was a different branch this time, they were faultless and were brilliant with everyone from start to finish. I would never go anywhere else. Sue was on hand for everything and made us feel we were the most important people in the world. The funeral was beautiful and so well arranged and manages. Thank you for everything.”
