“Tried for days to get in touch, trying to get a Saturday appointment which they don't do, then they recomended one of there competitors, doesn't come over as organised or professional”
“Excellent customer service throughout
My install from communication by Richard and his team the surveyor Nathan and his good advice on what would suit me and my budget very patient as i asked alot of questions and he was happy to explain. The perfect intallation of raised boarding and relocate loft hatch with ladder by Rob and Stu who were such hard workers took half a day to install after arriving early and on time .Did a fantastic job and left the place immaculate even hoovered up the dust everywhere.Richard always answered any queries as did his receptionist.I had my quote a few months in advance in order to save for it Richard was happy to accomodate this and no qualms or fuss when i had to change dates and ask for my quote to be resent.He answered all my queries and was more than happy to provide all the advice he could never pushy and not chasing payment as soon as it was installed like some companies very trustworthy and respectable towards their customers.I also need to mention the great price of their packages as compared to some others i had to come and quote .They were prompt and beat the other companies i had over to quote.I am so glad i paid attention more to the postive reviews rather than the very view negative ones as i know from my own experience that they are probably unjustified as found Richard went above and beyond to make sure i was happy before and after install.His communication throughout was excellent.Thank you Richard and all involved in my install espeacially Rob and stu!”
“Cheaper doesn't always equal better....shocking!
1 star given as the agent was able to provide me with enough information over the phone but absolute shambles from that point. No confirmation of booking for survey and clearly stretched with one surveyor covering too far a geography. Came and couldn't wait for me to finish a call and left "too busy".
If you're too busy to earn money in this climate please do share your secret to success I would love to retire early.
Please save yourself the time and go to instaloft...cheaper doesn't always equal better on this occasion.”
