Lookfantastic Reviews

“ I contacted customer service within 48 hours of delivery and was told someone would get back to me within a few days. ”

“ Delivery takes literally AGES. ”

“ Despite providing the correct address, the company failed to double-check and correct the delivery details. ”

“ I ordered 3 items on the website with delivery to Cyprus. 2 items were cancelled without reason, without agreeing with me to change the order. The store sent me one item of cream at a cost cheaper than the delivery. Support wrote that the order cannot be cancelled and the chat was closed. Terrible store and attitude towards the customer, I feel deceived. Disgusting shopping experiens Date of experience: June 05, 2 ”

“ Item ordered, and paid for next day delivery. ”

“ Lost close to £100 with this company!! The worst customer care I've ever experienced. After the Look Fantastic website recorded an incorrect delivery address, I contacted the company with 10 minutes of placing my order and they refused to change the address instead advising me to travel around town to find where my package was going to be delivered. ”

“ I ordered GHD straighteners as mine had broken and I needed them next delivery. ”

“ Appalling customer service! Order not received ... photo provided which is not at my address. Shipped with Evri (which I've had delivery problems with before). Asked to fill in a form, then live chat cut. ”

“ My first parcel was lost in transit, and the second delivery attempt claimed it was unsafe to leave the parcel (which isn't true). ”

“ It says delivery 5-7 days, it’s already been 10 and nothing. They reply only email they prefer. ”