Lookfantastic Reviews

“ My intention was not to obtain a refund, but to receive the product as described or a fair adjustment. ”

“ I do not have the time or resources to wait a further 5 days, 5more for a refund and then order again at full price. ”

“ I've been pushed to the side & told they will file a compliant but the decision is final, I will not get a refund or my missing 3 items redelivered. ”

“ Stay well clear, dodge company. My first time ordering from them and I won't be ordering again from them. My Purchase has still not arrived and zero existence customer care. Still waiting for my refund too! ”

“ Used to be good. Now they use Royal Mail. Delivered my product to a completely wrong house (not even in my apartment building) - then accused me of not going around my neighbourhood looking for the lost package when I raised the issue with them. Still no refund of this high value item - no refund, no package. I wouldnt buy from this site, completely different experience with Cult Beauty and Sephora ”

“ Now the company will not refund my money or send the ordered item without me going to the hassle at own cost to return. ”

“ When I contacted this company about my issue, they were really unhelpful and made things really awkward for me to get a refund back from them. ”

“ I therefore asked for a refund and instead, WITHOUT asking me anything, the customer service has told me they have sent a replacement and they cannot give me a refund. ”

“ More AI 'we are happy to give you a refund', even though I want the box!! They make it sound like they are doing me a favour by giving me a refund but they need to give me a refund as I never got the box. ”

“ They have no considerations for customers only money! I accidentally bought 2 of a product so I returned one of the products however instead of getting a refund the product I returned was sent back to me with the packaging undone and dents in the box and it had clearly been tampered with at their depot. ”