Lookfantastic Reviews

“ The online Customer Service Portal is a nightmare, I receive emails to my email which I cannot reply too. ”

“ Please don't buy from this company! Take your money and don't deliver your order. I have tried repeatedly talking to them but can only do so via a chat! I have now had to go down the Trading Standards route to try and get my money back. Absolutely appalling customer service. Avoid at all costs! ”

“ Their customer service has been slow to respond and hasn’t offered a satisfactory solution yet. ”

“ Exceptional Service Miss Violet and her team were a true lifesaver in helping me recover my funds from a fraudulent platform. ”

“ Please don't sign up to their subscription service, absolutely scam. ”

“ Dreadful customer service! I took out a new subscription to the Look Fantastic beauty box in January 2025, expecting also to receive the free Welcome box as advertised on their website. ”

“ I thought I'd lost $301,500 forever! My account was suddenly locked, and desperate calls to customer service went unanswered. The feeling of helplessness was overwhelming. But I refused to give up! Determined to recover my hard-earned money, I searched for solutions. Thankfully, the lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭. 𝘤𝘰𝘮 intervened, recovering my funds. Their professionalism and efficiency were a beacon of hope. ”

“ I therefore asked for a refund and instead, WITHOUT asking me anything, the customer service has told me they have sent a replacement and they cannot give me a refund. ”

“ I made an order 12/11/24 and on 30/11/2024 I still don't have the said item! Customer service is automated AI. ”

“ Never buy from this company! Don't waste your time or money on Look Fantastic! Stick to Sephora! Their customer service quality is disgusting. ”