“
Absolute awful customer service. Family member bought a product for me as a present and it was faulty. Since February myself and the family member trying to get in contact for the refund and asking the same questions to avoid it. Keeps giving me a new person each time. Would not recommend this company at all.
”
posted 2 months ago
- Danielle
“
Scam website. They don't ship your items and they have no customer service. They don't respond if you try to contact them.
”
posted 3 months ago
- Anonymous
“
I chased this and was going around in circles with customer service clearly not reading my emails, I have sent the receipt about 4 times, along with being told they will do an investigation 3 times.
”
posted 4 months ago
- CAROLINE PRITCHARD
“
Appalling customer service, designed to make you give up on complaints. Delivery arrived nearly ten days late and damaged. Spent all day trying to contact them. Avoid this bunch of cowboys at all costs.
”
posted 4 months ago
- Jacki van Leersum
“
Robbery
I never received perfumes
Customer service would not respond
165£ stolen from me
Disgusting
”
posted 4 months ago
- Anonymous
“
SHOCKING service. Item was delivered to wrong address, I uploaded a photo of my actual front door to prove the courier had the wrong address. They basically responded “well the courier said he delivered it” and then finished by saying “and we are closing your account you will not able to place anymore orders”
ABSOLUTE JOKE OF A COMPANY. Now I’m a £140 order down and no way of contacting them?!
”
posted 4 months ago
- Lucy
“
Sent me incorrect item for a Christmas present, twice! Returned both and they are saying I only sent 1 back. Still waiting refund for both! No contact number to call, can only message them. Shocking customer service
”
posted 5 months ago
- ""
“
When I reached out to customer service to rectify the issue they told me to send the package back with all products unused and in pristine condition.
”
posted 5 months ago
- ""
“
THEY CANCELLED MY ORDER ON BLACK FRIDAY BECAUSE NO STOCK, CUSTOMER SERVICE SAID i CAN RE-ORDER WHEN HAVE STOCK AND THEY WILL GIVE ME SAME DISCOUNT. BUT WHEN I RE-ORDER, THEY DENIED EVERYHING, I HAD TO PAY $42.50 MORE!!! VERY BAD CUSTOMER SERVICE
”
posted 5 months ago
- XUE LI ZHANG
“
Ordered same day delivery as I was leaving Dubai next day .
Paid the extra same day fee.
Nothing came no number to call that works for customer service and 24 hours to get a email response from them .
To say it can take up to 5 days and possibly 2 seperate shipments .
Deceiving and false advertising do not trust this site .
”
posted 5 months ago
- Jaqui
