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Loop Workplace Furniture Reviews

4.0 Rating 40 Reviews

73 %

of reviewers recommend Loop Workplace Furniture

Company Reviews

4.0

Based on 40 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0333 772 1503

Email:

customerservice@osmgroup.co.uk

Location:

Unit 21 Equinox South Business Centre, Bradley Stoke, Bristol,
Unit 21 Equinox South Business Centre, Bradley Stoke, Bristol
South Gloucestershire
BS32 4QL

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the the order process and the final product. The table was really easy to assemble and looks perfect in our boardroom. Sean at Loop Furniture was very knowledgeable and provided an excellent customer service. Definitely recommend this company”

Posted 4 years ago

“Excellent service & value for money”

Posted 4 years ago

“Order came promptly and good quality.”

Posted 4 years ago

“The furniture itself is of very good quality! Comfortable and provides all the adjustments needed in a chair. Downside for me was the delayed delivery and not getting any response when raising to there customer service email. Can't fault the chair though.”

Posted 3 years ago

“The good- quality is on point for that price. Table is very sturdy and much simpler to assemble.. Good After sale customer service. Packaging could be better specially protecting the corners of the tabletop. I received it with a tiny chip but can’t be bothered to sent back. Con- website doesn’t always tell you the right stock, I ordered a next delivery which was out of stock.”

Posted 3 years ago

“Despite difficult times and a minor delay, product delivered ok”

Posted 3 years ago

“Very pleased with the product, but the packaging was damaged and the product exposed, but thankfully the goods were intact :)”

Posted 3 years ago

“The chair I ordered was delivered the next day and I was charged the advertised price which was a good deal.”

Posted 4 years ago

“decent quality, looks very well. Did have a small scuff on the surface due to transport.”

Posted 4 years ago

“The chair is great... just what I wanted and as advertised on the website I choose Loop because they advertised next day delivery which due to coronavirus was extended to two days which was fine. The actual delivery took 4 days (Excluding the weekend) This was disappointing as I could have bought the same chair for less elsewhere and had it delivered in the same timeframe. There were two further delivery issues. Firstly I received text/email indicating I was to receive the chair the next day... so I stayed in all day and it didn’t arrive and no further communication from the delivery company. The second issue was when the chair did arrive the packaging was in a terrible state. Fortunately nothing had been damaged or was missing. Due to the delivery issues I will be using alternative places in the future for office furniture”

Posted 3 years ago

“Near impossible to get in touch for about two weeks. When they eventually got back to me they said item out of stock so I ordered another colour. Received next day. Probably could have let me know quicker. Desk is easy to assemble and solid.”

Posted 4 years ago

“Desk is ok, but for a £2000 desk, you would have expected much better delivery service (I'm still left with a pellet to dispose of) and better instructions. It also doesn't tell you when you order that in fact the desk consists of a frame from a different company and a separate work top. Would never ever use Loop furniture again. Maybe it works for businesses with professional assembly, but definitely not at home”

Posted 1 year ago

“Ordered for the first time and probably the last. Ordered a table which showed free next day delivery. I waited 6 days then emailed to chase. I got an immediate response with apology and was advised that the courier had been chased and I would be given an update asap. Two days later, I called Customer services and spoke to a very abrupt lady who it seemed couldn’t wait to get me off the phone, even telling me she was on a very busy switchboard when I wanted to discuss the order. It turned out that the table had been delivered without an update, while I was out that morning and signed for by a builder at my property. The box it arrived in was damaged and damp on one corner so hadn’t had a very good journey to me, even my builder got the courier to take a photo of the box before he left. Luckily the table seems to have Faired better than the box with only a small scratch. Please don’t stipulate next day delivery if it can’t be adhered too and remind the customer service person I spoke to that quantity of calls shouldn’t be over quality of calls.”

Posted 3 years ago

“Order on a Friday morning with the chair marked “next day delivery”. No notification on despatch by Monday, so contacted them to chase. Was told if not with me by close of play Tuesday to call back and they would chase. Cased up again on Tuesday and Wednesday, the item finally arrived on the Thursday, almost a week after ordering. Although I’m happy with the actual product, the service received has been pretty poor! Would not recommend on that basis.”

Posted 3 years ago

“I purchased a 1200 x 600 desk and when assembling the back panel as per instructions the cam lock fasteners would not seat correctly in 2 positions and the laminate perforated and one of the fasteners broke into tiny pieces, the rest of the furniture is acceptable but the back panel is cheap and nasty and is not of qualitable value.”

Posted 3 years ago

“Communication virtually nil. Wasted 10 days waiting for stock to arrive, asked for updates etc. by telephone and email but none forthcoming. Cancelled order. Ordered similar item elsewhere, delivered 2 days later, even in these difficult times, some companies keep you in the 'loop'”

Posted 4 years ago

“I placed an order with the promise of next day delivery only to be told two weeks later that the items have been discontinued? I have asked for a refund but have had no reply.”

Posted 3 years ago

“I had minor delivery issues, redelivery arranged with minimal fuss. Desk arrived damaged in multiple places, have not received response, despite sending two emails.”

Posted 3 years ago

“A very disappointing experience. Order was place and item was in stock, to arrive the next working day, well it didn't, told it would be no later than the beginning of the following week, it didn't appear, then told it wasn't in stock and would be landing mid following week, shipped out and arriving no later than the end of that week. That didn't happen either, then told arriving mid next week, by now, not a happy bunny, I told them if I didn't have the item in my office I wanted to speak to the owner. It arrived two days later. Overall, timescale wise not reliable.”

Posted 3 years ago

“I have bought computer desk on 22/03/2020 after paymenCore6 Narrow Cantilever Desk Walnut / Silver / 800mm x 600mm 1 £82.00Scroll for more items Cost summary Description Price Subtotal £82.00 Discount NEWCUST19 - £4.10 off total order price Shipping Free VAT £15.58 Total £93.48 Order updates You’ll get shipping and delivery updates by email and text. But never get any emails of phone call . I have contact them by more than 5 emails but no answer and I have conact them by phone yesterday 30?03/2020 and they informed me they will back to me by email of phone but nothing yet. today is 31/03/2020 and I can wait another 2 weeks just need they let know but I think they ignored me for good . very poor service and I never ever try buy from them .”

Posted 4 years ago

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Loop Workplace Furniture is rated 4.0 based on 40 reviews