lordandtaylor have a Customer Happiness Grade of D.  Customers are  unhappy with their customer service.
        
    
            
        
            
            
        
        
        
        
            
                                    
                
                
                
        
            
                “
            
            Very disappointed with  customer service. They have false advertisement. The “Indian” customer service rep  was reading her “script”. I spent an hour and was given a fake order draft number. I have reached out to cooperate with no response yet. https://t.co/EiA7Im9m6o            
                ”
            
        
        
        
                
                         - Shelby67691910