“placed an order in October and apparently two things I ordered (Christmas decorations) were on backorder. The company never sent an email to inform me and they weren't listed as backordered when I ordered them. I had to call and find out why they were missing from my package. I was told one item was permanently out of stock so I wouldn't be receiving it and the other wouldn't come until mid December. I told her it would be too long and I wanted to just cancel it. She said she processed the cancellation and I thought all was done. Until today January 8, when i get notification my item has been shipped and I see my card was charged. Again this item is a Christmas decoration and it is now January 8. Not to mention the item is now clearanced out on their site for 10$ and I paid full price for it. I call again and speak to a person who says I have to get a return label and return it if I want a refund. What a pain in the butt. I wasn't supposed to be getting it to begin with, I canceled it months ago when I called. She also tells me the second order that supposedly was canceled because it was out of stock, is set to be shipping to me in a few weeks. So I ask her to make sure she cancels it because it's another Christmas decoration and it's now January, and again I paid full price and I no longer want or need it, she says she successfully cancelled it. I'm not happy about having to return the other item so I ask to speak with a supervisor. At this point I've been on the phone for two hours. When speaking to a supervisor she says her hands are tied and to get a refund I have to return this item. I let her know that they cannot hold onto orders for an indefinite amount of time until they decide to fulfill them. It's been months, and I called to cancel it. She then tells me that their system doesn't allow them to cancel any order that is "in process" she said the company is working on it because it's become a big problem, but right now any order that is "in process" cannot be canceled. I told her that wasn't fair because as soon as you place an order it's considered "in process" which means if it's back ordered it will be "in process" until it's fulfilled which means if it's on back order for 6, 7, 8, 9 months it will be "in process" for that entire time. She told me that was correct which means once you place an order no matter the circumstances there is no way to cancel it even though when you call they will tell you they successfully canceled it. I don't even think that this is legal they cannot hold orders for an indefinite amount of time and just decide when they're going to ship it and charge your credit card especially if there's active communication from you and you're asking them to cancel the order because they can't fulfill it. This also means the cancellation that was processed for me today, on the order I was originally told was canceled because it was permanently out of stock IS going to ship to me. Maybe it will be in several weeks, maybe it will be in several months, maybe it won't be until next Christmas time who knows but whenever they decide to ship it to me they're going to charge my card and send it and I just have to wait and return that item too. Not even a supervisor can cancel it. I even tried to compromise and ask her if she would just give me a price adjustment and charge me what they're currently selling for. I thought that was more than fair considering you can buy them at a clearance price now and my items didn't ship until now and they didn't charge my card until now. I just really don't want to deal with the hassle of having to return these with a post office. The supervisor couldn't even do that for me she said their system doesn't allow it. All they can do is give me a full refund after I return them I don't understand how this company can operate the way that they are. I do not recommend ever ordering from this company because everything from start to finish was dishonest I was never even told that these were back ordered I was never given any form of communication I just had to call and find out when they didn't show up in my order and then deal with this headache from there on out. Do not deal with this company.
Tip for consumers:
BEWARE!!! They can take as long as they wish to fulfill your order, in my case MONTHS They cannot cancel your order even though they tell you they did. (Found out after talking to a supervisor) and they can take months to ship it out without you being able to cancel it. You just have to keep waiting and pay for it whenever they feel like sending it. I'm now going to have to dispute charges, and cancel my card so they can't continue to charge me for remaining unfulfilled items they won't cancel”
“They advertise free shipping and then add a "Carrier Surcharge" to the end of your order. Also they charge sales tax even if your state does not charge it. I called and they said I had to send proof to them, MN does not and has not charged sales tax on clothing, that is the job of the company to know tax laws where they do business.”
