“Haven't really been bothered to write a review because I didn't feel too strongly about the product, however, having seen the influx of positive reviews since the owner asked for reviews to be posted I thought I should.
Product - I only wear casuals, I'm not a fitness fanatic, however, I do like crazy legs given I wear hoodies all the time so crazy tees aren't seen. Patterns are OK. The older ones are a bit more my style, but I got a couple of Christmas pairs with one of the hundreds of offers we were spammed with. They fit fine. Wouldn't say they were anything overly special compared to other brands I have leggings from, but they are OK. The price is a bit much for me, wouldn't buy them full price.
Service - postage is quick enough, was free before Christmas over £15 so suit me. Packaging is fine too. With regards to the freebies in the parcel, they should either be in every order (like other companies I've bought from) or in none. I know they are just little cheap things, but I do see folk moaning about not getting one or gushing about them in the Facebook group. Putting them in at random runs the risk of a regular customer never getting one (unless it isn't actually random, who knows). Not had a direct problem with the customer service myself. Think it's a bit rubbish to have to pay to return something if it doesn't fit, not like we can go to a shop and try them on.
Community - this is where it gets a bit sticky for me. The Facebook group. I totally understand having a Facebook for your business (I used to have a small one man band business, I know it helps) but there has to be a line drawn. If the owner wishes to share a lot of personal information, then she should write a blog and share the link. Then those who want to get more personal can without everyone being subjected to it. Also, I can guarantee you there are a lot of people who don't want to hear those who work for the brand moaning about having to do their own jobs. It's your business/job, you get paid for it. These customers pay you. They buy your products, please just get on with packaging and posting them out. So manu people would kill to be in your position.
The admin of the group are heavy handed, which I don't disagree with depending on what content they allow and don't allow. Consideration needs to be taken as what they allow to be posted. There are 40k members in the group. People are posting pictures of their kids, their life stories, info about themselves that ANYONE can have access to. They have no idea who is in there. Admin will allow these types of posts, but will delete anything they deem negative towards the brand. This may be questioning sizing of new designs right up to asking about changes in quality. They say they want feedback about things because "the don't know if they aren't told" yet I'm not entirely sure how they can be told if they won't allow it to be said? They don't want bullying or negative comments unless it's coming from the fans towards those who dare to say something they don't agree with, in those circumstances it's fair game.
As a former business owner I know that in order to be a success you need to have a good product as well as a good brand. Mediocre or poor in either or both of these aspects won't work, and unfortunately in this case both are going downhill.”
