“Totally inline with other reviews. They grab your money and then it takes forever to get it back. They refer to some "missing details" from the new supplier that stops them from giving a refund once you have switched. I'm going to escalate this properly as their customer services is plainly useless and does nothing apart from sending excuses via email.
Total rip off, avoid at all costs !”
“I'd really like for someone from Lumo to contact me directly as I can't contact them, as I don't have an account. I know they're an 'online app' but I moved into a property supplied by them nearly 2 months ago and have heard nothing from them. The online forms don't work as you need an account number. The moving house form doesnt work unless you input your bank details, even though this is supposedly optional. You also cannot 'skip this step' as it says you can do underneath. Very, very annoying. I've tried contacting Ovo but nothing from them either.”
