LUSH Cosmetics Reviews

“ How can a global company not get something as basic as shipping/delivery using a reputable organization right? What an absolute farce in 2026. ”

“ Their app charged me for a failed order, hid parts of my order history, and forced multiple delivery fees due to repeated glitches. ”

“ Purchases products before 1pm for same day delivery and paid for that to be done. ”

“ Terrible service!! When you go in store you get pounced on by annoying high pitched people trying to sell stuff. When you email to complain about damaged packaging ruining your delivery you get no reply… it’s been three weeks, three emails (one of which said to try in store but when we did they say try online!) I will never buy from them again! So shoddy!! ”

“ I wouldn’t have paid for delivery just for one mini product. ”

“ Placed an order on 27/12 during the sale and after chasing have been told on 15/01 that I’m being refunded as the courier ‘returned the package to them’. I received no tracking details and there was no courier card in my door saying anything about a failed delivery - just sounds like they’re lying as they couldn’t fulfil the order. ”

“ Made an order for my daughters birthday present on 30th june, said 2-4 working days, ofcourse it wasn't when I enquired about the tracking on the 3rd day I got a reply on the 4th working day, they said sorry delivery is 5-7 working days. ”

“ Day 7, the order comes by but fails to be delivered because “no one was home at the delivery time”, despite me waiting around at home all day for this order. ”

“ Pushy, overally aggresive sales associates, comically overpriced, misleading labels, online delivery terrible. ”