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LUSH Cosmetics Reviews

2.4 Rating 326 Reviews
B-
Happiness Grade
B-

Customer Service - Good

72.88%
Industry Average
I visited the Etobicoke Sherway Gardens location and the customer service was out of this world! I’m hoping I’m spelling her name correctly but Chloe, she has red hair and said she recently started working there, was absolutely amazing.
posted 1 month ago - Audrina
Great job and customer service Chrissy.
posted 2 months ago - Kalani
I was assisted by Louis in the Meadowhall branch of Lush. He was knowledgeable and helpful. After the first sales person was rude then walked away to chat to their colleague without offering any type of service I was very disappointed but Louis came to their rescue and has prevented a complaint. Thank you Louis!
posted 6 months ago - Anonymous
The Lush company in Vaughn Mills Mall is amazing. Yasmeen the manager is very helpful in allowing me to choose a product and with a sample. Best customer service I give it 5 stars according to this, but seriously she deserves 10 stars. From: Ruckshan Aloysius
posted 7 months ago - Anonymous
Never had a problem with lush their products are great the posh chocolate is amazing and the Congo jelly deliver driver put it somewhere where it got soaking wet destroyed all the bath bombs lush sent me a full replacement rushed delivery in time for Christmas I hope but that's more delivery fault than lush as its the busy time of the year excellent customer service any problems just phone them up it's much quicker than emailing
posted 8 months ago - M munds
I recently had a fantastic experience at Lush! The staff David at the Derby City Centre store went above and beyond, showing incredible patience as he walked me through their range of products. He offered thoughtful advice tailored to my needs and took the time to explain each product in detail, from ingredients to how they would benefit my skin. His dedication to customer satisfaction was clear, and I left feeling confident in my purchases. I highly recommend this store for anyone looking for knowledgeable and attentive service
posted 9 months ago - Anonymous
I went to the Scarborough location and was helped by a great customer service lady named Brianna. My daughter had a great experience and we'll be back again. Thank you for a great customer service experience.
posted 1 year ago - Anonymous
Lush northland: I was served by Caitlin she was exceptionably helpful and patient in giving me information and recommendations to me. I really appreciated this especially since I had no idea what I wanted. Thank you for the excellent service
posted 1 year ago - Anonymous
Amazing customer service and fun bath products!
posted 1 year ago - Jazmin
In the lush store Manchester Trafford Centre The service was very warm welcoming, helpful and informative throughout I felt that the service throughout I was listed to and I could get everything I wanted and get amazing results
posted 1 year ago - Kelly Ferguson