“We had several companies come to our unit for plantation blinds. We chose Luxaflex as we thought they were good quality compared to the Asian blinds on the market. Did we get that totally wrong. Within 3 months the clips started to break on the brackets. We rarely open our blinds and we don’t have children playing with the blinds. We have had an installer come out at least 7 times as soon as you open the break. The other day all I did was lean against one and the whole bracket fell off. We complained to head office and they said a faulty batch went out in your purchasing period. All they offered were new clips. I round never recommend these blinds to anyone. Better off with the cheaper blinds which have metal brackets instead of plastic.”
“Stay away from Luxaflex if you want to avoid terrible headaches and very poor customer service!!
We ordered blinds from them and one of them had a very ugly looking join. Not like the subtle ones you will see in most blinds, but something you can immediately notice. They never warned us or told us of such a visible join.
When we brought this to their attention to their attention their response was that basically we should’ve read the small print and product specifications. Seriously??? Perfect example of a company that simply couldn’t care less about their customers.
But there is more:
One of the blinds had the pull installed on the incorrect side. We have been trying to schedule another appointment for them to come and fix it for months now and we are not even getting any responses..!! Again, they just don’t care!!!
I don’t normally do any sort of product or service reviews, but I just want to try to help other people here... stay away from Luxaflex!!!”
