Luxplus Reviews

1.2 Rating 205 Reviews
E
Happiness Grade
E

Customer Service - Bad

45.45%
Industry Average
SCAM 100% This company should be avoided at all costs! A membership of 8.99 is applied after a month, so your first order and month is free, then before you know it they've take 2 months. Their customer service is rubbish, items arrived half empty and they refuse to refund or engage. Avoid at all times.
posted 4 months ago - Claire t
I contacted customer service as well.
posted 1 year ago - Anonymous
Very disappointed about customer service They just cancelled my order because Royal Mail didn’t even tried to deliver it For reply for my emails I waited 2 weeks No worth
posted 1 year ago - Ewa
Wat een afzetters. Zogenaamd goedkoop iets aanbieden maar gelijk koppelverkoop om verplicht te worden a Eur 8,95 per maand. Dit is misleidend op en top. Op deze manier is dus weer eens duidelijk geworden wat een slechte concept dit bedrijf voert. Ik raad niemand aan om hier mee in zee te gaan, want op het verzoek om met onmiddelijke ingang op te zeggen wordt gelezen pas over een maand. Slechte service en is niet mee te communiceren.
posted 1 year ago - Jan Teeuwen
A scam site that lure customers to pay for a membership, that costs 89 swedish kronor per month. Their customer service is useless. Avoid! Don’t buy anything there. They are not so cheap.
posted 1 year ago - Jenny
They have bad customer service and refuse any sort of leniency to listen to customer needs.
posted 2 years ago - Anonymous
What is most shocking is that Luxplus customer 'service' refused to take responsibility.
posted 3 years ago - Anonymous
They say that they are a membership service, but if they were, it would be very clear from the beginning and throughout the process.
posted 3 years ago - Laura
Poor customer service, correspondence is non existent - not what you expect especially during these times. They save you about 60p off each item and you have to pay £8.99 a month. I’m all for a fair review which this is - avoid.
posted 4 years ago - Anonymous
If I could give less than 1 star I would. Absolute con artists with zero customer service. Avoid like the plague.
posted 4 years ago - Lisa hall