“Jag köpte en hårfärg från Luxplus.se i Sverige den 9 september 2026 och upptäckte sedan att ett betalt medlemskap hade aktiverats utan att jag förstått att köpet innebar en prenumeration. Jag upplever detta som vilseledande och är mycket missnöjd. Jag har nu sagt upp medlemskapet och stoppat den automatiska förnyelsen. Kontrollera medlemsvillkoren och eventuella återkommande avgifter noggrant innan ni handlar.”
“I found myself dealing with a difficult and overwhelming situation and had no clear idea how to resolve it. While searching for trustworthy help online, I discovered Celineeloninc.org, which was recommended by many positive reviews. I reached out to them and immediately noticed their professionalism. Their response was quick, their communication was clear, and they made an effort to understand my situation fully. They offered helpful guidance and reassurance throughout the process, and I finally felt I was in good hands.”
“From my experience, the entire withdrawal process was handled with a high level of professionalism, transparency, and efficiency. The team communicated clearly at every stage, explained each step in detail, and ensured I always knew what to expect. Their structured approach and attention to detail gave me confidence throughout the process.”
“⭐☆☆☆☆
Years after ordering a single product from LuxPlus, I discovered that €8.95 had been deducted from my bank account every month since 2019 for a membership I was not aware of. In the order confirmation, this membership was listed as €0.00, which did not make it clear to me that I was entering into an ongoing paid subscription.
Despite extensive correspondence, LuxPlus has refused any form of refund and has failed to provide evidence showing how this recurring payment obligation was presented to consumers at the time.
In my opinion, this subscription model lacks transparency and may be contrary to consumer protection laws. I was also very disappointed by the way my complaint was handled.”
“The entire payout procedure was handled with remarkable efficiency and professionalism. I received consistent updates, and the transfer was finalized smoothly without any inconvenience.”
“Title: Hidden subscription trap – avoid this shop
I made a single one-time purchase on Luxplus in January 2026 using Bancontact. What I did not realize was that this purchase automatically enrolled me in a paid monthly membership of 9.95 EUR. I never received a separate subscription confirmation email, only a regular order confirmation, so I had no clear signal that a recurring contract had been created.
For four months, Luxplus quietly debited my account before I noticed and blocked the mandate myself. When I contacted customer service requesting a refund, they cancelled the membership but flatly refused to refund any of the unauthorized charges, hiding behind the argument that terms are “shown in several places” on the website.
This is a textbook dark pattern: bundling a paid subscription with a normal purchase, without clear, separate, and unambiguous consent, is exactly what EU Directive 2019/2161 (the Omnibus Directive) was designed to prohibit.
I am now pursuing a SEPA recall through my bank, a formal complaint with the Belgian SPF Economie, and a cross-border complaint via the European Consumer Centre.
If you are reading this before purchasing: do not assume the “member price” is just a discount. It is a subscription. Pay the normal price, or better, shop elsewhere.”
“Bought the ANSWR keratin treatment kit, and it failed to work as advertised. After one wash, my hair was back to its original frizzy state.
Luxplus refused a refund, claiming "no satisfaction guarantee," even though the product is not fit for purpose—which is a breach of UK consumer law. They were unhelpful and dismissive throughout. I would strongly advise others not to shop here.”
“Furthermore, their attention to compliance and accuracy ensured that everything was handled responsibly and within proper guidelines. The efficiency with which they reviewed the documentation and confirmed each stage of the transaction reflected a well-structured operational process.”
“Avoid this shop. Their offers are not transparent, and they seem to profit from unclear terms. Customers end up unknowingly paying around 10 euros (at least once) due to a lack of clear information. Even if you cancel, you're still charged this amount. It feels like a deliberate tactic to collect extra money, and I believe a significant part of their profit comes from this lack of transparency.”
“Koop hier dingen Vervolgens hebben ze zich automatisch aangemeld voor het lidmaatschap. Het is niet goed, ze spelen vals en laten ze het lidmaatschapsgeld terugbetalen en stoppen vervolgens het lidmaatschap. Later komen ze het lidmaatschapsgeld opnieuw innen en zeggen het niet op. Ik raad het dus niet aan.”
“Absolute freaking SCAM! When making a purchase, the company added a membership and two weeks after charged a monthly fee, however, there was NO visible information about it when I was making a purchase.
As the other reviews show - I am not the only one... Sad... Really surprised they have existed on the market for such a long time with those shady practices!”
“Total scam. As per every other review got tied to a membership and then referred to a debt collection agency for 8.95 membership. That debt collection agency charges 40 euros fee on top of the payment.
It's cheaper to pay double the price of the items they sell on another website rather than get hit with the fees of the scam.
They must make all their profits on this subscription scam hiding it in the terms and conditions.
If it was a legitimate site they would let you cancel the subscription on the webpage not make you email to cancel.”
“Ik heb een ding gekocht en blijkbaar hebben LuxPlus automatisch een abbonement gestart van 8.95euro per maand.
Hun verklaring is dat ik heb een klein korting gehaad dus ik moet de maandelijkse duur abbonement betalen zonder enkel bevestiging voor het abbonement.
Ze zijn wel oplichters, want dit is niet de manier om zaken te doen, zij hebben 8.95 geïncasseerd voor een jaar en bovenop ze hebben extra 40euro incassobureau kosten want ze heeft een keer niet betaald.
Verschrikkelijk bedrijf !”
“'Kijk uit voor je hier iets koopt. Het lidmaatschap Is niet (zoals bij andere bedrijven) gratis. Er staat met kleine letters dat het de eerste week gratis is en daarna maandelijks 8,95 van de rekening afgeschreven van de rekening waarmee je de eerste aankoop hebt gedaan. Het is erg misleidend want vele zijn hier de dupe van.
De sg goedkope pincet heet me uiteindelijk 80 euro gekost. Alle post komt in je spambox dus je ziet het al snel over het hoofd.”
“Zeer slecht bedrijf, Oplichters
Als je de bestelling plaatst, moet je de algemene voorwaarden accepteren anders kun je niet de bestelling doen. En dan begint de ellende, zonder dat je bewust van bent wordt er geniepig, een maandelijks abonnement €8,95 van je rekening afgeschreven. Er wordt je onnodig een abonnement aangesmeerd.
Daar hopen ze bij Luxplus juist op! Ze weten echt wel wat ze doen.
Ze zetten expres de voorwaarden over het lidmaatschap in de kleine lettertjes. Ze zetten mensen bewust op het verkeerde been. Waar je ook nog eens een tijdje aan vastzit, helaas.
Als je artikel googelt springen ze eruit met hun goedkopere prijs, en je gaat ervanuit dat je alleen het bedrag betaalt, zonder abonnement.
Onbegrijpelijk dat dit smerige, oneerlijke en onbetrouwbare bedrijf nog kan bestaan.
Medewerkers van Luxplus: schaam je voor, stop goede mensen erin te luizen. Jullie liegen tegen mensen. Ik ga hier nooit, nooit meer bestellen !”
