“they are constantly taking £8.99 out of my account when i have NOT signed up for the membership or any of their contracts at all. i try to go and cancel it and it just goes and says that i do not have a membership account.”
“Hemeltje lief, mijn moeder die had hier blijkbaar een product besteld, en wij kwamen er achter dat er al 3 maanden geld van haar rekening wordt geschreven door dit bedrijf. Onze moeder is oud, en wij snappen dit ook helemaal niet zo goed, hoe dit precies zo gekomen is. Wij helpen haar met de financiën. Na een mail hoe en wat aan Luxplus, zijn ze niet voor rede vatbaar. Standaardmail na standaardmail elke keer hetzelfde riedeltje. Bah wat een lelijk bedrijf. We hebben het nu stopgezet, nadat er werd gedreigd met een incassobureau. Dat dit kan vind het oprecht walgelijk.”
“Tjonge, slim bedacht met die lidmaatschap van 8,95€ per mand! Het trucje is wel bekend.
Je wordt opeens een lid van luxplus en elke maand wordt 8,95€ afgeschreven van je bankrekening voor de lidmaatschap waar je niets van wist.
Ik zie dat veel mensen daar ingetrapt zijn.
Dus goed opletten of ergens lidmaatschap stiekem aangevinkt staat als je iets bij luxplus iets koopt!”
“Helemaal niks, de artikelen die ik besteld heb waren vies van buiten en leken geopend. Ik ben nooit akkoord gegaan met het afnemen van een abonnement maar ze luizen je er op slinkse manier in. Koop hier niets! Je zult spijt krijgen.”
“Order was delivered November 2023 . 2 payments taken in November 2023 1 l was aware of the 2nd I didn’t see it go out of my account. Another payment went out December and January when l noticed the January one l contacted them demanded for my money back and a stop of those charges and they can not give me a refund which l just left and I requested to cancel the subscription going forward and they told me that the subscription was told it will be terminated and it will end in February from there no payments will be taken, this information was given to me in January and now April they just tried to scam me another subscription money. DO NOT USE THEIR MEMBERSHIP OPTION ❗️❗️fraudsters”
“I wish to give less! I bought one not expensive product and you automatically added submissions for £8.99 and just took money from my account, avoid them!”
“Caught in their Trap!
Watch out. This company apparently sneaks in membership for free for a short period and charge £8.99 monthly (next month) Refunds are prohibited by the company and only identified with a INT in your bank transactions. No cashback either. Their concept as follows:- There is no correspondence with membership offers, notifications, etc. There is no end date to membership. They don't provide refunds over 14 days. That's is a break on online law as it should be 28 days.”
“Absolute disgrace. Do not use this rip off company. A charge of £8.99 (is placed through Klarna, who have nothing to do with the scam,) every month for "membership". Takes forever for this rogue company to stop requesting illegal payment. DO NOT USE.”
“I placed my order and opted for the pick up delivery at a location near me, my address was inputted to. My orders was delivered to my door step and it was just in time as the numbers of days stated. I’m blown away because it’s my first time of ordering from the site. Thank you for an amazing delivery”
“November just to discover a couple months later that they were charging me 9.95eur monthly for the "membership"!!!! I am absolutely sure there was no clear information about any membership program when I bought my item!!! They might have it in some places on the website but in tiny writing and where you would not typically go or read!!! Asked for the refund as I had no idea that I was signed up to their fkn membership scam, got an arrogant reply that they will not refund!!! AVOID THESE THIEVES!! Hope their business gets shut down!!!! Shame on you!!!”
“Absosolute SCAM!! avoid at all cost. Signed up to email offers to get a 10% discount and was automatically signed up to make a monthly automated payment without knowing. Not obvious on their website!!
Literally had £8.99 taken from my account this morning and when immediately going to cancel this so called membership, it was a bit long winded. Fraudulent in my mind. AVOID AVOID AVOID
I agree companies that behave in this way need to be stopped.
Not easy to contact!!”
“As some other people has already flagged in the reviews. The company suggest cheaper prices, and when you buy them YOU ARE NOT AWARE that you are signing up for a membership.
If you don't know (like I didn't), after 14 days you will be charged for a membership you didn't sign up for.
When claiming for this situation, and after cancelling my "supposed" membership when I realised they had charged £9 to my account, their answer was that I had a membership and cancelled too late so that they were not going to refund. That's how they make their money to offer cheaper prices, guys. So don't fall for that.
Companies that act in such sneaky and fraudulent ways to the customers should not be allowed to trade (nor exist). I am keen to take legal action against them. So if anyone else can kindly report them to their banks too, we will make enough of a case against them to stop this practice from companies like Luxplus.”
“while they have good prices, they are quick to keep renewing your membership, charging you additional fees, and not making it easy to cancel membership. I wont be using them again - not a customer friendly company. They only accept email and take forever to answer.”
