“Good deals on a good range of products, depends how much you order to get the value out of the monthly membership fee of £8.99
For those who state it doesn't tell you about them membership fee, it clearly does when you sign up or checkout.. These people obviously don't read or take notice of what's on a screen in front of them..”
“Following a purchase they put a subscription on the credit card which we did not find out about until months later. Had to cancel the card. Do not use this firm, it is a con!”
“SCAM!!!!!!!!!! Do not use this supplier. Once you go on their website and purchase something they start billing you £8.99 per month. Apparently this is somewhere hidden in the terms and conditions. STAY AWAY!!! Worst shopping experience ever and they are refusing to refund fees that are charged from MY WITHOUT my permission. FRAUD FRAUD FRAUD!!!! This must be illegal, SCAM!!!!”
“As some other people has already flagged in the reviews. The company suggest cheaper prices, and when you buy them YOU ARE NOT AWARE that you are signing up for a membership.
If you don't know (like I didn't), after 14 days you will be charged for a membership you didn't sign up for.
When claiming for this situation, and after cancelling my "supposed" membership when I realised they had charged £9 to my account, their answer was that I had a membership and cancelled too late so that they were not going to refund. That's how they make their money to offer cheaper prices, guys. So don't fall for that.
Companies that act in such sneaky and fraudulent ways to the customers should not be allowed to trade (nor exist). I am keen to take legal action against them. So if anyone else can kindly report them to their banks too, we will make enough of a case against them to stop this practice from companies like Luxplus.”
“Made one order. Got automatically signed up as a member for £8.99 per month without my consent. An underhanded and sneaky way to scam people out of money and lose customers. Avoid!”
“Another scam to get £8.99 pm from us until we notice it disappearing from our accounts! DO NOT order from luxplus unless you want to pay out every month for ever!!! They refuse refunds so be careful.”
“Months ago along with many others purchased an item and noted that £8.99 was being taken out of my bank account without my knowledge.They would not refund my money and i went on line and cancelled " MY MEMBERSHIP SUBSCRIPTION£ lol
It did the trick as they stopped taking the money.
Low and behold some months later the bandit has returned saying that i haven't paid my membership fee so be aware they do not go away even requesting my details be deleted.”
“I wish I read reviews before ordering from this Disgraceful thieves.
THIS COMPANY SHOULD BE CLOSE DOWN!!!
they make you sign up for membership and deduct money from your account without you knowing. Con !!!!
a horrible company that steals people's money. I am very angry they have been making money from my account for many months without my consent and they have refused to refund. pathetic thieves !!!!”
“Thieves, even if you choose not to subscribe they sneak it in your payment so that you unknowingly agree to it. Luckily I saw it in my pre-authorised payments in Paypal. Surely thats illegal.”
“Do not use this company they are thieves. I cancelled my membership on the correct day and they still took my money. They’ve confirmed my membership is cancelled, but won’t refund my money. Very bad customer service, beware”
“Ik orderd saturday. I payed !
It is now wednesday and there is nothing!!!!! And they also do not respond on my phone call of email.
What is this.....?????
A fake company ????”
“These people are FFRAUD,FRAUD FRAUD ..never go with these people without your willingness they treat you as members and they deduct 89kronos everymonth from my account....cheaters chesters luxplus are cheterssss”
“They were charging me without any notice. In Amazon Prime you get charge because of this membership but they return me once cancelled. These assholes don't return anything and you are responsible for getting charged. Bastards. Also the mascara that I bought on this site is awful”
