“Ik bestel hier niks ik waarschuw iedereen die hier wilt bestellen je koopt wat op hún webshop maar zonder dat je het weet heb je opeens een betalend lidmaatschap wat nergens duidelijk vermeld staat als je niet betaald dreigen ze met incassobureau tip lees eerst reviews voor dat je hier wat koopt”
“In line with the majority of the consumers below, my experience of this company is that they have used manipulation and concealment to deduct regular payments from me. In my case, over £70 during the course of the last 8 months, for absolutely nothing.
This happens when you make a purchase and sign up to membership/subscription, (which whilst they do put in some form of writing, they do not make very explicit). They then rely on you forgetting/missing the small print about cancelation, and make every effort to burry terms and conditions and hide the payments they take from you from then onwards.
Here are the methods they used:
• The burial of terms and conditions upon agreeing to subscription in an email entitled ‘order confirmation’ (the purchase receipt of the original product purchased), rather than anything that is clearly distinguishable as such
• The absence of any reminder of the end of the trial period
• The absence of any invoices and payments taken in email communications
• The absence of any other communications discussing membership or offering the chance to cancel (throughout the 8 months I have been unknowingly subscribed)
• The use of continuous payment authority (CPA), rather than direct debit to deduct payments, which means there are fewer consumer rights and controls around payments, and less chance that subscribers will see these payments coming out of their account
For the reasons above, i only realised i was subscribed upon happening to check my transactions in my online banking today, when they payment appeared.
When i wrote to them explaining that i felt manipulated and to please refund my money as a gesture of goodwill, they refused. I was then very shocked to see how many other people have had the exact same experience.
I imagine they will reply stating that they do spell out the terms and conditions in their original email. However, as per all the items listed above, this simply isnt good enough and i feel genuinely sad that this is how some businesses now rely on making money. It really needs clamping down on by the government.
I am taking this up with trading standards in the interest of fairness and transparency.”
“Luxplus is a group of gangsters who trick you into an expensive 9,95€/month membership. This has never been displayed when making my first and last ever order. I have terminated my membership and will definitely inform everyone about this fraudulent bunch of thugs.”
“I made a single purchase from Luxplus, only to find out later that I was being charged a membership fee without my consent. When I tried to cancel, they told me it had to be done by 7 AM to avoid another charge, which is absurd.
After researching, I found many others with the same issue—automatic, unwanted memberships that are hard to cancel. I’ve reported this to the police as these deceptive practices need to be stopped. Be cautious if you deal with this website!”
“I placed 1 order, never agreed to any membership. I noticed in my bank app payment I haven't done - then I got to know I bought membership, which I never bought.
Don't order amything there. You will place 1 order and then they will charge you extra, you won't even know that they are taking money from your account”
“NIET BESTELLEN!!!!
NIET BESTELLEN!!!!
Als je hier iets besteld ga je niet alleen akkoord met de 'algemene voorwaarden' je zit gelijk aan een maandelijks BETAALD abonnement vast, hier kom je ook niet zo maar mee weg. Je zult al snel een aanmaning in je mailbox ontvangen.
SUPER SLECHTE WEBSITE!!!!”
“Thugs and pack of thieves!
Here you have over 800 customers who have involuntarily become members and have had to pay NOK. 99,-
Some probably for several months. before it has been discovered.
It will be over NOK 80,000. Luxplus has profited from dissatisfied customers they have tricked, and all you do is complain that we haven't got it?
You should be honest and thank all these customers you have cheated!”
“Sadly I trust the wrong people in a bid to subscribe and make profits I got scammed,
I do not wish this on anyone but if you have been scammed also I advice you reach out to SIMONCH . C0M . and get your money back like i did and they helped me recover mine in just few days.”
“It is highly unusual and suspicious that general conditions must be validated along with a paid membership of €9 per month. I have filed a complaint and hope others will follow suit.”
“Charges for membership based on unclear emails/notification. Did not even realise i had a subscription with them until i saw the charges.
Not recommended.
1 star because i cannot give 0.”
“Thugs and pack of thieves!
Here you have over 800 customers who have involuntarily become members and have had to pay NOK. 99,-
Some probably for several months. before it has been discovered.
It will be over NOK 80,000. Luxplus has profited from dissatisfied customers they have tricked, and all you do is complain that we haven't got it?
You should be honest and thank all these customers you have cheated!
Thugs and pack of thieves!”
“Unusual and shady practice to have general conditions validated along with a paid membership of 9€ per month. Filed a complaint and hope other people will follow.”
“Scammers!! Will take money from your card as membership fees even without any notification. They say you have to cancel your membership within first 14 days of purchase and I cancelled mine on the 14th day, they still didn’t bother to refund me. Pathetic customer service too!!”
“They have been charging my account for 2 years since January 2022. You have charged 250.60 euros. I bought one thing and was unwittingly entered into a subscription. They say I clicked the box, I didn't. It is pre-ticked to purposely trick people. There are hundreds of reviews online stating they do this to hope people don't notice so you can continue to charge them. Well done. 250 euros and 2 years later. 250 euros on washing tablets. I have received no email communication from them in 2 years regarding the membership as actual reputable companies do to let you take advantage of your membership. Luxplus is well aware of how they use these unscrupulous methods as one of the unsubscribe options is "I didn't know I had a membership". Clowns.”
“Do not order from here!! Orders can’t be cancel, on website this option not active, costumer service non existing.
Pure scamming! They will very vaguely set you up with a membership during checkout which most people don’t notice. They’ll then give you a 14 day free trial and start charging you £8.99 monthly since they have your card details!! Then when you email asking for your money back they’ll put the blame on you and refuse!! Awful customer service and awful site.”
“Ze lokken je eerst in de val door je kortingen aan te bieden. Vervolgens lichten ze je op door dreigende e-mails te sturen onder het voorwendsel van het slim ‘gedwongen’
“ lidmaatschap. Ze werken met verschillende e-mailadressen en zorgen er op de een of andere manier voor dat ze in je ongewenste e-mail terechtkomen. Ze sturen je ‘herstelmails met 5 keer je abonnement’. Als je je vragen wilt verduidelijken, verhelderen ze nooit je twijfels. De klantenservice is op een bepaalde manier getraind om te profiteren van de onwetendheid van de klant. Ze houden je de hele tijd in verwarring terwijl ze brieven sturen via hun incassobureaus. Wees heel voorzichtig en vermijd ze! Ze zouden verboden moeten worden om deze louche zaken te doen.”
