“Do NOT go with this site. Times like this and they are scamming people of 8.99 a month. Good job i got onto it and stopped my subscription. I believe in calmer and you know what you are doing to people!!!!”
“Very disappointed about customer service
They just cancelled my order because Royal Mail didn’t even tried to deliver it
For reply for my emails I waited 2 weeks
No worth”
“Another scam to get £8.99 pm from us until we notice it disappearing from our accounts! DO NOT order from luxplus unless you want to pay out every month for ever!!! They refuse refunds so be careful.”
“I was one of many who was misled into becoming a 'member'. Regardless of what Luxplus say becoming a member is not clear especially when making a purchase via a mobile. The first I knew of this was a deduction of £8.99 from my bank account. If Luxplus were fair about this they would alert new 'subscribers' when a subscription payment is about to be taken and/or issue a refund if customers did not realise they had unwittingly become 'members'. As they do neither this is clearly a deliberate ploy to gain unsuspecting members and take subscriptions by stealth. From looking at the many poor reviews lots of customers have fallen for this and I wonder how many have paid months of subscriptions without realising. A nice little earner for Luxplus. I wonder what % of their income is from unwanted subscriptions? And how many people really get value from paying over £100 a year to access discount prices?? Someone needs to put a stop to this - eg Trading Standards - so many have been caught by this that it must contravene some law or guideline. And please dont bother replying Luxplus - we know what you are up to”
“I ordered shampoo and one of the bottles was broken, so they apologized and sent med another one free of charge in a matter of days! The customer support is very nice too. Highly recommend.”
“Wat een afzetters. Zogenaamd goedkoop iets aanbieden maar gelijk koppelverkoop om verplicht te worden a Eur 8,95 per maand. Dit is misleidend op en top. Op deze manier is dus weer eens duidelijk geworden wat een slechte concept dit bedrijf voert.
Ik raad niemand aan om hier mee in zee te gaan, want op het verzoek om met onmiddelijke ingang op te zeggen wordt gelezen pas over een maand. Slechte service en is niet mee te communiceren.”
“I only found out I apparently agreed to a paid monthly membership when they pulled £9 from my account a month after my purchase, with absolutely nothing in return for this £9. It's incredibly misleading as they don't make this seem obvious when you place the order. Absolutely not worth placing an order here and risking this! Scammers if you're trying to sneakily rip off customers.”
“A scam site that lure customers to pay for a membership, that costs 89 swedish kronor per month. Their customer service is useless. Avoid! Don’t buy anything there. They are not so cheap.”
“Be careful. They cunningly set up and charge subscriptions without asking and/or informing you just before you make a purchase. PayPal only mechanically responds to it, so your money is taken by PayPal as an 'Authorized purchase.' Therefore, it cannot be refunded.”
“I do not recommend using this website. They hide the subscription when buying the first product. When ordering in the mobile view the subscription cost is not even mentioned. This is important information that has to be displayed clearly, not in a T&C file somewhere in the footer.”
“I got the items safely, but did not expect that the 30 day trial (had to accept trial to buy item) would be extended and money drawn from my account unknowingly. If not for this, I would use luxplus again as they have lots of products that I like - BUT I WON'T!”
“I never agreed knowingly to pay a monthly subscription but money has gone out of my PayPal for 4 months now before I had noticed what they were doing.
Keep away.”
“Scam with Membership, and refused to give money back. Bought product at end of November. The next 2 months they were taking £8.99 in a subscription I was unaware of. It is now cancelled but watch out for if using the company”
“ABSOLUTELY STAY AWAY! They are a fraud company. They made me subscribe for a free month and then refused to refund it when it automatically subsribed for a second month. After a month of pleading and requesting for a refund, they refused when it was not even done by choice. I explained to them in multiple emails that i was abroad and that i was not aware of the automatic rolling on fee for their membership. They continued to refuse it all and failed to satisfy my requests. They have bad customer service and refuse any sort of leniency to listen to customer needs. Stick to The perfume shop or the Fragrance shop or Beauty base. They are the companies to purchase from.”
“Ripped subscription fee regardless cancelling on last minute.
I have remembered to cancel this recurring subscription on the last day of the renewal after free trial, but they have already billed me. I have cancelled the membership within couple of hours after seeing the charge. When I asked for a refund of the subscription fee they refused.
They are posing and pretending to be a customer-oriented company, but they have trash attitude towards customers. Any other customer-focused business would provide a refund if their recurring fee if you cancelled even 1-2 days after renewal, and I have done it within couple of hours.
The business is based on ripping the recurring subscription fees which is already explained in all their other reviews all over the internet.
Beware!”
