“The same like everyone is happening also with me . I had ordered a spray for cleaning the wood around 4 euros . Then I become emails that I have to pay them 50 euros . For what ? If I have I don’t want pay them , because also when I made the registration in them web site nowhere write about that. What do you do another peoples ? Did you pay anything or ? I don’t know what that I can do . Please help .”
“Scam Company BEWARE. Phone number does not exist. Wrong products sent. No refunds. Sign you up inadvertently to paying £8.99 a month for so called "cheaper products" BEWARE”
“Should be no stars! They are a absolute con website, do not buy anything from there website you will end up being a so called member without your knowledge and take 8.99 a month without your consent. They will come back with pathetic reply’s saying it clear states this , with no actual proof.! Everybody who’s been a victim should report it to cyber crime to get this website shut down for good!. ABSOLUTELY DISGUSTING CONNING & SCAMMERS!!! All so read trust pilot reviews!!”
“Deducted around 8 euros each month for almost a year and have been harassing me because I unauthorized the bank deductions. Horrible company! I may take legal action.”
“I wish I had read these reviews two years ago the one and only time I ordered from Luxplus. Since then they have deducted €8.95 from my account every month for two years. I feel like a complete idiot that I didn’t figure it out until now. But less so now that I read I am not alone—indeed the withdrawing company name is not clear, the amount is small and the timing is often very odd—never the same day and usually in the middle of the night. I am a very organized person and I still did not notice. My husband is in e commerce and he knows all of these tricks and how customers are protected by law. They will be hearing from us via legal channels. In the meantime, adding my review all over the internet. Very underhanded company that needs to go away. Don’t know how these people sleep at night. They clearly think they are better than the hardworking men and women they steal from unscrupulously.”
“Tiny checkbox to trick people into subscribing to their membership. When they found out and canceled it a few minutes later, they said it was not on time and could only cancel for the next month. Then still charge the user even though they didn't use it at all.”
“Please do not use this company, ever, they will use small print to tie you in to never ending monthly payments without your known consent! Please please do not use. Worst and most expensive decision I’ve ever had to buy something !”
“Criminals and thieves. Simply a scam website. DO NOT BUY anything from this website or you will end up pay another 50 euros after 4 months when you realize they are stealing 9 euros every month from your bank account because when you buy something you are automatically buying a membership that costs 9 euros.
These people are horrible. I bought something in January and I realized that the stealing was happening when I received an email that I should pay the 9 euro month subscription otherwise I would have had to pay legal costs of 40 euros. So I told them that I didn’t even know I had a membership and to please delete my data and to close the case without me having to pay another month of this insane membership.
Well of course they said no and so I had to pay.
In the end they charged me 9 euro a month for 5 months without me knowing. I seriously hope they close down and stop stealing peoples’ money. I wonder how much money these thieves made using this method.
Criminals”
“Disgusting scam company and I will bring legal , I never signed up for anything . I purchased something I never even received and now they are taking money every month without my consent scammers”
“Purchased some concealers a while ago and didn’t know I signed up for anything. When I did find out I sent them an email but I didn’t receive anything back. They’ve now sent me an incasso and I have to pay about 50 euros.”
“Scammers ! They also keep sending me emails that I need to pay them money for subscription which I never sign for , threatening me with court😱 the worse experience ever ! Please report them on the number 0880707070”
“DO NOT TRUST THIS SHOP!
They will scam you with a membership fee that gets taken automatically from your bank account and then when you stop the membership, they will send debt collectors to harass you saying you owe them €50,97 which is a lie! 100% SCAMMERS! This company has been reported to the Consumer authorities. They will mislead you! Buyer beware! If you have been scammed by them, please call Consumer Authority 0880707070. Make a report and lets help other consumers not become victims to this corrupt company! Please spread the word!”
“i only purchased a nipple cover a few years ago. i didn't realize they were debiting money from my back account. i have lost €260 over de years, for only a €3 purchase. Be careful with ordering products, because they ar real scammer”
“It’s very easy to miss this you subscribe for a payed subscription. I think they are scamming people in a smart way very very disgusting of them. Of can you do that to people. The debited money for years without me knowing. Don’t purchase or subscribe because they wil scam you”
“This was such a horrible experience this took 3 weeks to deliver them instantly subscribed me when I brought something and it came smashed after spending £40”
“As you checkout Lux plus has a question where it asks you to join their membership. This is very vague on the checkout page where you need to click some check box just to check out. I wrote them because I saw they were charging me for a membership I didn't want. But they kept my money for an extra month an made it my fault. I didn't even realize I had the reoccurring bill until I was asked for the first payment. This is really bad customer service. I would have ordered from them again, but now never again. Most other businesses don't act this way. See the below.
___________________________________________
Hello,
I don’t want the Luxplus lidmaatschap magazine. I can’t read Dutch and never
knew you would keep billing this. Please cancel this.
I’m not going to pay for this.
____________
Hi
Thank you for your email. I have now canceled your membership with Luxplus. You may continue to use your membership until 2023-05-12 19.00. Completing an order before this expiration date will not reinstate your membership. That said, should you wish to make a purchase after this expiration date, please note that you will need to renew your membership.
Unfortunately, we are unable to issue a refund for any membership fees incurred, if the membership was not cancelled in good time.
Please contact me if you have any further questions.
____________________________
Hi,
Hoping all is well. Can you please make sure your management knows that because I’ve been made to pay for something without clear understanding during the checkout process that I subscribed monthly for a membership and it was not allowed to be corrected and I was made to pay, I find this to be ripping people off and I will never order from this website again. I will be sure to post this experience all over social media where I can talk about how the company doesn’t have clear instructions and is set up to con you into ordering a subscription. Especially, as a non-native Dutch speaker. I order online from many websites regularly that are not in English and this has never happened before because they don’t sneak extra items into your order for membership. I don’t even know how the membership was beneficial.
When people check out, they don’t want all these default additions added to their to purchase and no more than what they ordered, especially when they don’t speak the native language. They should be given the option to click a tick mark if they want to subscribe and a pop up box indicating they have subscribed and will be charged whatever rater per month, instead of your website check out sneaking in a Luxplus subscription by default. The customer should also not be blamed for this mistake and charged 8.95- Euros. Even if you do speak the native language and you are in a rush to check-out and don’ t pay attention, you could find yourself in this situation. This is not a good way for the company to earn some extra money if there is no clarity with this process.
Regards,
A very unsatisfied ex-customer
__________________________
Hello,
When you choose to order on a website it is your own responsibility to translate the page. You also have to accept the terms and conditions yourself before you can proceed to pay. We don't force our customers anything. Your membership is cancelled.
______________________________
Indeed, instead the company makes the checkout vague so that you accidently sign up for things you don't want. These advertisement should not be offered when you are checking out. Other companies makes these offerings on the home page.”
“After all those bad reviews that I read I deceided to return my package. And made sure that I don’t have the stupid membership, since I am also one of those that didn’t know that you agree with having a membership by placing a order. Nonsense. Don’t want anything to do with this company. My package arrived at their company a while ago but I still didn’t got my money (30 euros) back. No answer on my emails either. I already was afraid of this happening. I will spam them with emails and write bad reviews untill they give me my money back. I guess I should take legal action soon too. I regretted ever buying something from them. Such a headache. Please don’t buy stuff from this website, if you’re still not convinced after reading all the bad stuff that happened to other customers.”
“1. Damaged parcel/item
No response to damaged items arrived. How’s that acceptable to send order in paper envelope not even small box. This is personal use item. And i need to present it to someone, how’s that possible to treat customers like low life animals and brush it off saying it’s ok. I don’t know if it was opened before.
Given that there was also issue with delivery on top of that and I’ve got case number to prove that.
2. Bonus
I ordered and membership was deducted. How is that not paid member!?! Membership fee was taken straight away. But bonus was from previous purchase. It states bonus is deducted at point of order. That was my order. I have that bonus from previous order.
I’ve read this carefully before ordering. I contacted customer service as well. Bonus of £5 was showing before I submitted order.
That’s misrepresented.
Because first I was informed it’s not applicable because of 7 days trial. At the same time customer service stating I’m not eligible to 7 days trial and I’m full member. So which one is it then!?! Either I’m full member, then bonus should have been applied - refund that to me. Or I’m eligible to 7 days trial, then refund my membership fee. Which you’re to do according to your own conditions written on website.
3. Membership
First I’ve been told there’s free 7 days membership only then £8.99 is deducted. It doesn’t mention anywhere it’s for new customers only, if that’s the case? It’s not stated anywhere in terms & conditions- I want membership fee refunded.
I’ve reported this matter to complaints Resolver https://www.resolver.co.uk/companies/luxplus-co-uk-complaints
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Luxplus.co.uk is rated "Average" with 2.9 / 5 on Trustpilot
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Luxplus Reviews & Feedback From Real Members
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as you pick & choose which of my query to reply to. My questions were not answered and I’m given conflicting information. My parcel was delivered in unacceptable condition. Membership was deducted unlawfully. And bonus was not applied at order.
And I submitted negative review on following:
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Luxplus Reviews - Read 148 Genuine Customer Reviews |
reviews.io
Not that your company cares given by your brush off customers replies to reviews and unhappy customers - I’ve read same bad service as other customers are experiencing regarding membership fee and damaged parcels, and customer service taking time to reply. You cause more aggravating experience to customers and do not exercise customer rights. I’ve never experienced this attitude. Especially state of damaged parcel was shocking to me. And you just state it’s acceptable. It’s not cheap cosmetics item. It’s high end product. And to send it like that to customer is shameful. What’s more shameful is to say it’s ok after I brought it to your attention. It is NOT ok and acceptable. It’s skin care products. They’re to be delivered intact and hygienically. And I paid for it. I’ve right to receive pristine service and item. And be respected and get positive experience.”
“This company is a total SCAM. Purchased cremes 3 years ago. Got signed up for an unwanted and hidden subscription that was debited from my account multiple times before I discovered it and put an end to it. 3 years later I receive emails to pay 9.95 and they threaten me with incasso. Now received a claim from an incasso to pay around 60 Euro. This is a total scam and they NEED to be shut down!”
