Luxury Legs Reviews

Name: Luxury Legs
Address: Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore, Stanmore
Rating: 4.52

4.5 Rating 2,461 Reviews

87 %

of reviewers recommend Luxury Legs

4.5

Based on 2,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

020 8731 5265

Email:

sales@luxury-legs.com

Location:

Luxury-Legs, Suite 2.1 Stanmore Business & Innovation Centre, Howard Road, Stanmore
Stanmore
HA7 1GB

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Luxury Legs 5 star review on 3rd September 2017

Nancy Tetreault

Luxury Legs 5 star review on 14th July 2016

Steffen Goelkel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being a loyal customer of Luxury Legs the last 10 years, I never expected that I would lose the money, a sum of 172 euro, that I paid for my order. I made the order during the closing down sale of LL, on 15/03/24. When I followed the tracking number, found that the package returned back to sender. There was no notification or a phone call during delivery, so I assume that from the beginning there was no package. Global is the parcel shipping service that was used, but I cannot have any contact with them. Uk Tights com bought the website of LL but they did not help me either as they wrote me that they do not manage the depts of LL and gave me advice to ask for a refund in the bank. I provided evidence to the bank, that the package was returned to the sender but as they told me, they cannot claim a chargeback from a company that has no monery to give. My last experience with Luxury Legs was at least frustrating! Maria Demi”

Helpful Report

Posted 1 year ago

“I returned an item for refund 28 days ago & still wait, I have tried the phone number on many occasions but no one answers. Very disappointed & £60 out of pocket 😡”

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Posted 1 year ago

“Although item was reduced the elastic in the waist has gone . Since I can't return it I'm going to have to spend a fortune and take it to alterations to change it”

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Posted 1 year ago

“If I could have left a zero star review I would have. The returns policy is appalling. Received an email saying my return had been received on 24/1 and I would be refunded in 14 days. Instead I have had no refund and they have continued to take my ClearPay payments. Also beware if you return items as they take the £3.95 return cost from the cost of your order. Avoid at all costs. !!”

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Posted 1 year ago

“This company is absolutely beyond a joke, I am still waiting for a refund 3 weeks after returning some leggings. I would never order anything from luxury legs ever again!!!”

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Posted 1 year ago

“Still waiting for a refund, over 2 weeks since I returned an item. All other companies issue refunds within a day or so. I certainly won't be ordering from them again!!!!”

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Posted 1 year ago

“I have no idea I’m still waiting on delivery”

Helpful Report

Posted 1 year ago

Customer been notified , the order is currently held at the customs office and awaiting formal clearance. Once the parcel is released, the last-mile carrier will handle the delivery of the order. Unfortunately the customs may hold the parcel as long as they deem fit, and there is no way for us to expedite this process and sometimes delay occur. We believe that this should get delivered within the next couple of days.

Posted 1 year ago

“Thieves. Returned items same day they arrived. No refund. Awful quality DON’T BUY”

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Posted 1 year ago

“We are still waiting on goods coming back which weresent back on7 12 23”

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Posted 1 year ago

We have received this order back and upon return checks this has been refunded in a timely manner.

Posted 1 year ago

“Iam a size 14, I ordered a X-LARGE . Well I can't get them much past my knees!!! About to send them back. A shame as they look and feel really warm, which I wanted for working outside in the winter.”

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Posted 1 year ago

“I returned the item on 28 Sep and hsve still not received my refund!”

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Posted 1 year ago

We have received this return back on the 3rd of October and the refund can take up to 14 days , this order has been refunded within the timeframe.

Posted 1 year ago

“Haven’t received”

Helpful Report

Posted 1 year ago

This order has been delivered a bit later than estimated , however this has now been received by the customer.

Posted 1 year ago

“Poor quality looks like been washed multiple times already.not worth the money”

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Posted 1 year ago

“Still didn't receive my shipment”

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Posted 1 year ago

“Gutted as they roll down.”

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Posted 1 year ago

“Very poor quality. I cannot wear the garment. So disappointing.”

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Posted 1 year ago

“Goods have not been received”

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Posted 1 year ago

We were in communication with regards the transit timing on this international order which has been a couple of days late, this has now been succesfully delivered.

Posted 1 year ago

“Order didn’t arrive . Currently in a dispute about it”

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Posted 1 year ago

We were in constant communication with regards this order, a replacement order has been sent out which has been succesfully delivered.

Posted 1 year ago

“Not received my item and not given my refund!! I am very unhappy with the service. Please refund my money.”

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Posted 1 year ago

“Not thrilled with them to be honest”

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Posted 2 years ago

Luxury Legs is rated 4.5 based on 2,461 reviews