“The worst company i have ever encountered!!! I purchased a plan and wanted to port in my number - they said their system is down & couldn't port it in, I then asked them to port it out they wouldn't help me either, now I'm stuck for 3 weeks with no service on my phone.
Worst communication- no customer service- and longest wait time up to 40 minutes long with no resolution.”
“Poor Customer Experience with Prepaid SIM Purchase
I had a very disappointing experience with this company. After purchasing a prepaid SIM, they activated auto-renewal without my consent. It then took over four months to process a refund, despite multiple follow-ups. The customer service was unhelpful throughout the process. I strongly advise caution if you are considering buying from them.”
“I had terrible experience with Lyca in December 2024. I purchased a prepaid SM card from the SoundBalance store at the Orlando International Airport. It was very expensive to begin with. It didn't work when the salesperson installed in my iPhone 14 cell, but she assured me that the reason was the very busy airport, and that it would work fine outside the airport. It never did anywhere in the Orlando area. I tried calling the listed customer service number but no answer. I asked the store for a refund on my way back to Canada, but they flatly refused. In summary, it was the worst service ever experienced. Plain robbery. Avoid the company and the store.”
“Lycamobile itself a big trap to attract the people to get in the LYCA and start stilling their money by using different trick and destroy customer's life”
