Lyst Reviews

“ You need to work on returns better than that it takes weeks to get my money back writing emails to see why till now I don’t get my refund going through their company to your company then Klarna that’s insane you need to do as soon as you get the item back you check you return the latest one week not longer it’s really horrible work on that other sites they make simple and easy return ”

“ Service is bad, returns policy is difficult and complicated. Contact details are vauge ”

“ Offer free delivery and free returns then when you need to return an item they refer you to the shop that sent the item and sent all acknowledgement of free returns!! ”

“ I can confirm that all returns and exchanges are handled directly by the retailer’s dedicated customer care team, who in this instance is Forzieri. ”

“ Finally me email got through, and I was directed to DHL for returns. ”

“ Late delivery Can not request an online returns number ”

“ After taking your money, Lyst basically hands over your order to the brand themselves who may or may not have a clear policy on returns. ”

“ If you are about to order from Lyst, read on and Beware!! I have made several purchases over the years from so many different online fashion websites but this is my first experience with Lyst. I ordered a pair of sandals in a size 6, assuming it was a UK size 6. But when the order arrived from Grifo210, one of Lyst's company partners, it was tiny. On the Lyst website there is no indication of whether it is a UK or US size 6. I have since emailed Lyst and they have advised me to contact Grifo210 to request a refund including postage and that they would contact them on my behalf too. It has been a week and neither Lyst nor Grifo210 have responded to any of my e-mails, truly appalling! Also, they charged me £21.00 for delivery and postage when other websites only charge £10 and respond to any queries within hours!!! Won't be shopping here ever again that's for sure! Please consider other fashion websites that are far more professional and have exceptional customer service, and provide a PRE-PAID returns label! ”

“ Good opportunity to find something one is seeking, however it would be beneficial to buyers to HIGHLIGHT the fact that returns for items not in stock are dependent upon the sender's return policies and not Lyst's. ”

“ com/returns and put in my email address and order number (I have 2 different ones (one on the confirming order email and a different one on the packing slip) I tried both and it wouldn’t go through. ”