eBay.co.uk Reviews

“ Use another selling platform! eBay's policies are criminal. I accepted a return when I did not have to, just to be nice and have been ordered to refund 15% more than I received from the sale. If I don't refund the amount eBay have told me to then they will just take the amount out of my bank! ”

“ EBAY take a buyers protection fee then fail to protect you, bought a new HYUNDAI hedge trimmer it broke down just 36 days after i bought it, purchased on the 16 th July i was promised a full refund then they didn't refund me saying it was outside the 30 day period, what a joke i will never buy from them again, selling faulty products that are rubbish. ”

“ Most buyers only shop in ebay-official-packaging due to eBay vouchers. If you get a damaged or wrong item, they refund only what you paid—not the voucher value, which isn’t renewed. I asked for a replacement, and they even gave me return details, only to later admit they can’t replace anything—just refund £0.35 (my spend, excluding the voucher). Misleading and unfair. Why request returns if replacements aren’t possible? ”

“ The seller denied all knowledge, then offered 20% refund and then said I must send the item back to China at my own expense, which is against ebay's terms and conditions. ”

“ I had no choice in the matter and ebay dictated the return and issued a full refund including seller costs. ”

“ Yes there is a system of refunds but firstly is contested by the seller in china than than start the refund process which is long and frustrating. ”

“ I used to buy from eBay recently I had really bad experiences from three sellers from eBay it taught me a lesson not to buy online if what you ordered online does not fit You only get half money back and you cannot send it back and get a full refund so I had to throw the things in the trash most of the things I got were really quality one dress came it looked second hand I asked if I could send it back the seller it'd be better if I keep it they would refund me the dress and how embarrassing they asked me to give it as a present or to sell it how embarrassing the second one the same thing I thought they were clogs with fur lining I got only the lining not the clog for $5. ”

“ The tracking shows as delivered I didn't get any parcel, but eBay is not going to refund me the money, because I don't have proof that it was not delivered. ”

“ Brought walking sandals for my holiday from eBay ..worn 4 times on holiday only to have them completely fall apart at the seams . Impossible to wear them after that on my holiday.when returning home asked for a refund and was refused. Shoddy ebay goods ,shoddy experience of eBay and disgusting eBay customer service . Will not be using eBay again for anything ”

“ EBay have apologised for the wrong advice given by their 'expert' and have now shut my claim for a refund without reason! Ebay clearly make my refund claiming for a refund, impossible, even lying and giving factually wrong information, when it would be simple for the seller to make a claim against Royal Mail? Probably because they know that sellers will use the cheapest method of delivery available and won't be covered to the value of the items sent. ”