“BBCWATCH DOG have been notified on numerous occasions regarding EBAY. Ebay made my company bankrupt due to 4 deliveries to customers not being received over the Christmas period 2023 out of 750 deliveries. August this year our seller lever fell from outstanding to below standard due to these 4 orders not being received. Ebay's algorithm saw this as a negative and Ebay would not do anything to help. They did not respond to our letters sent to head office, emails or phone calls. Being below standard means that you can't promote listings and you are moved to some of the very last pages so you are never seen. From doing 20 to 30 orders per day we were doing 5 orders per month. BEWARE. Many other sellers have experienced this.”
“Customer service is abysmal. Been an eBay customer for 20 years. Received belligerent, unfair negative feedback from a buyer who is clearly a total hooligan, and eBay refused to step in and remove it, saying "that they didn’t find the feedback in violation of their policy". EBay policies are becoming its downfall - will be closing my account from 2025 onwards.”
“I used to buy from eBay recently I had really bad experiences from three sellers from eBay it taught me a lesson not to buy online if what you ordered online does not fit You only get half money back and you cannot send it back and get a full refund so I had to throw the things in the trash most of the things I got were really quality one dress came it looked second hand I asked if I could send it back the seller it'd be better if I keep it they would refund me the dress and how embarrassing they asked me to give it as a present or to sell it how embarrassing the second one the same thing I thought they were clogs with fur lining I got only the lining not the clog for $5.99 where I live you can get clogs for £2 so it taught me a lesson to buy on eBay I asked this person the seller politely if I could send it back the answer the same thing it was really embarrassing I could keep it they would send me half the refund but I did not receive the refund from the eBay seller they told me I could give the further lining insoles to someone as a present or sell it that is highly embarrassing the third seller a from China I believe I paid $16.99 for a dress for my granddaughter the seller took the money 3 weeks on no tracking information nothing the other seller a tracksuit and a tops for my granddaughter the seller no reply the told me the courier deliberate to my house If so I told them where is my signature where is the photo proof that it was delivered to my door I have a CCTV at the front of my house nothing was delivered on the day they said on the 4th of December the courier delivered it I was in all day I sit near the lounge window typing my book I didn't see anyone not even a postman that day I had a seen them I would have definitely opened the door no bell no knocking nothing but just to excuse the parcel was delivered to me I did not receive a refund any of this or I sent messages to eBay sellers no response but I will refund half the money but nothing received it was highly disappointing I have stopped buying from eBay after this experience it was a very bad experience near Christmas time as well and all these things were for my beautiful granddaughter”
“eBay Customer service neglected my complaint in regards to the bank account hack when money was taken out of my credit card account by this seller regardless of the proof of payment and the proof that my account was hacked. The money was not returned to me and my case was dismissed. I want to warn anybody linking their credit cards to eBay and then seeking help from the customer services.
The money back guarantee it's a lie. The seller possibly sent the package 10 days after. The tracking shows as delivered I didn't get any parcel, but eBay is not going to refund me the money, because I don't have proof that it was not delivered.
The seller, whose name is, by the way, Leonardo Pantoja Munoz, a former student and lab assistant of Middlesex university, who had been expelled from his university for theft, scam and various other violations, used to steal rare and valuable books from his university library to sell them on eBay has been lying all the way providing eBay with fabricated evidence.
Despite the fact that the photo of the delivery proof on the delivery company website clearly shows that it was delivered somewhere else. I actually was talking with eBay customer service were very rude customer service assistant was yelling at me that they see that the package was delivered close to my house and that is good as proof of delivery, and he disconnected the call. eBay don't care about customers, and the money back guarantee does not exist. I don't recommend buying anything from a scammer like this colouring book thief of Middlesex university on eBay as you will lose a money just like I did because eBay is not safe .”
“EBay new sign in with a code is the most dangerous security risk there is. Anyone with your phone, computer or tablet can request the code and smash your bank balance. Only EBay could think of such daft updates. Insane idiots”
“Please write a review for me for eBay. On eBay, I have got worst worst experience in my life. Their customer service is very bad and poor. I just made account for selling for three times and three times it happened that my account got restricted and they declined my account. For third time I was frustrated and I contacted to the customer service to know that I might be doing something wrong, that they could help me which I not repeat and save my account. I contacted them and they called me back. The person was talking to me very rudely and his name I think was Lucy or something. He spoke to me rudely and he just said that it is restricted and we are not able to do anything. I said just let, I am just asking that if there is anything which I am doing wrong or which I should not repeat in the future, just let me know. You are manipulating our whatever rules. I said just let me know whatever the mistake I am doing. I will improve it. He said just go to other sites and like Amazon or other things you sell there. You are not allowed here to sell. I said what is the problem? He said just go to other sites and like Amazon or other things you sell there. You are not allowed here to sell. I said what are you talking about? I am not asking suggestions from you but I know that where I should go and where I should not go. He kept saying that no you are not allowed to use this website and he hung up the phone call on my face. I never had this much poor experience on this, on any e-commerce site. The worst e-commerce site I have, first of all it is very complicated and secondly they they have very disrespectful behavior with their users. Such a shame.”
“I have been with ebay since October 2004, mostly purchasing and occasionally selling. I had an issue with an item that I put up for sale, ebay initially went in favour of the purchaser, the sum involved wasn't a lot but I didn't feel that the outcome was fair. I asked for a call back and spoke to a customer service representative who sorted out my issue straight away, also explaining what had gone wrong. I don't usually write reviews but on this occasion I would like to say that communication is the key and when all circumstances are considered I feel that Ebay went above and beyond. I can't praise them enough.”
“eBay is absolute RUBBISH. I've been a user for 20 years set up a business account but never used it that way so wanted to change to a private account. You can't downgrade a business account, so eBay told me to set up a new Private account. Two weeks later, they permanently suspended the account. I spoke with one of the idiots, and they say they're not allowed to say why the account was suspended, telling me they filter accounts for the safety of the community.”
“I am fuming. They are adding in so many sneaky charges at the moment and there is no protection for buyers. The payouts are confusing, so many fees and you get paid less that what the item was sold for. I am losing money using this platform, STAY AWAY FROM EBAY, USED VINTED OR GUMTREE.”
“Ebay is a great way to Shop online to purchase items that are not in stores, but the problem is you can't get Ebay Gift Card Vouchers or a Prepaid top up and withdraw Card Systemin the UK, which is Dumb, but you can In the US. I can't bring my head round to the Fact that they don't do Ebay Gift Card Vouchers in England like America and Canada, where you could top up and withdraw the Cash from the Card, as a safer option instead of having a dodgy bank, or PayPal account System where Scrupulous People can hack into and Rob you! It's absolutely pathetic that you can't get Ebay Gift Card Vouchers, where if they did, they'd make more profit for the Company, and other people can shop on there too without missing out, without having a Dodgy Banking System for Evil people to Rob your Financeses! Just goes to show how irresponsible and pathetic the digital Commerce system is and most other online Commerce Shops are for everybody! Will not shop on there until they make a massive change to it all and the system! If any of you or anybody else reads this review, share it with Ebay and all the other E Commerce Systems so they get the message!
Disgusting!”
“Completely ridiculous i bought in the past from my daughter account, few days ago my daughter opend a new account for me. Next day i got an email saying your account is restricted you have to contact us within 7 days otherwise it will be suspended. I called ebay and he asked me few questions then said sorry we will not be able to remove the restriction. When i asked for the reason he said we are not allowed to say that???? My god i couldn't believe this what is this of kind of behaviour? I told my daughter and she won't use ebay ever again either she was so surprised. We will keep it by temu with there amazing service, respect and unbelievable prices. Temu and shein will destroy ebay step by step anyway ebay has become extremely rude and bad for both buyers and sellers since the new Pakistani owners! Rude peaple.”
“Brought walking sandals for my holiday from eBay ..worn 4 times on holiday only to have them completely fall apart at the seams .
Impossible to wear them after that on my holiday.when returning home asked for a refund and was refused.
Shoddy ebay goods ,shoddy experience of eBay and disgusting eBay customer service .
Will not be using eBay again for anything”
“I have been a power seller on eBay for 17 years. I closed my seller account today. Support is non-existent. You're fobbed off with excuse after excuse. Fees are through the roof, and eBay's attitude is just 'leave if you don't like it.' Well, okay then, I will! LOL”
“From my experience with eBay for many years I can only warn others to be very cautious, if you do use them I strongly advice not buying from a seller using Evri which is hard as eBay push sellers to use Evri. I have now cancelled my eBa and won’t be using eBay again for selling or buying. They have a system where you can no longer talk to anybody. If your parcel is marked as delivered by Evri neither eBay or Evri will help you. It’s a huge scam and could easily be resolved by strict punishment on drivers that are either putting parcels in bins and signing them as delivered to meet the unreasonable work load or they are stealing items. Either way I have zero trust in ebay and have found there customer support atrocious!!! BE WARNED THEY WILL NOT HELP YOU WITH MONEY BACK GUARANTEE IF MARKED DELIVERED”
“Refunded customer when item was delivered left me out of pocket I don’t have the product I sold or the funds to show for it I’ve been selling for over 4 years but will be closing my account and moving to another platform”
“ebay is a fantastic shopping Web site. Everything you want, you will find it right here. Ebay is am amazing WEBSITE LOVE IT. Would recomend to everyone :).”
