“Terrible rude customer service, shocked how as a private seller you can be treated after 22yrs, no knowledge, care or service at all. 1st person extremely rude, asked to raise a complaint and was told bet you would and hung up. Honestly will never use eBay again”
“Terrible site. Protects there sellers and not there buyers. Removes accurate genuine feedback for there sellers, so there feedback system is very inaccurate.”
“As usual I will start with the truth about the service I received today from eBay, after a whole day I managed to get someone to talk to me live from eBay. The woman first thanked me for being loyal to eBay for over 20 years, the reason I asked for help was I tried to pay as usual for the item I won which is a hand saw but I couldn't pay because eBay only allows those who have a credit card to buy hand saws and no one else can buy them. What kind of law is that and what kind of law does that I won't say anything because you will know what I can only say. Today no one does anything just record and automatically you can spend the whole day and you won't get anything done. And there are many who at the same time while drinking coffee and listening to you trying to get some help there is no one to answer you but their salaries are very high and good all of us customers especially from buyers and then from those who sell because they also have to pay a part of their earnings that they sell through eBay. I will never use you that a person must have a credit card in order to pay for a hand saw, the lady I managed to talk to after a whole day of trying was not at all kind to confirm my age and she had all my details in front of her on the monitor, if she had been a little kinder the person might have helped. A very strange law passed for hand saws and if I am only 65 years old it will never be clear to me, for that reason I will strictly avoid buying on eBay from now on.”
“Can i give them zero stars? used ebay for 17 years, its no longer enjoyable to use infact it causes more stress that its worth. The holds, the simple delivery BS , the 'so convenient for ebay delayed tracking system'- so items are delivered and show as so on the delivery agent platform yet ebay show as not delivered. So they can hold your money even longer - pathetic. With all the extra charges to the buyers for the made up buyer protection, it devalues items and puts off buyers. My sales hit rock bottom since the new rules and so did my company business account. Ebay is dead, go elsewhere its not economically viable to use and is by far NOT a quick process so sell unwanted goods which was the whole point originally.”
“It seems that at every step eBay is destroying the pleasure of trying to sell for private sellers. Buyers fees, simple delivery and extended payments all ruin the experience but do they care?”
“After being a member since 2009, i'm finaly really fed up with them. Opened in 2009 my account in the Netherlands, moved to the UK 6 years ago but Ebay refuses to change my account to the UK and now starts to charge me for every buy because although billing and shipment is in the uk they state i have a foreign accound! I need to cancel my accound and open a new one in the UK, and loose all positive feedback from every purchaise from the past 15 years!!!
After i had the so-maniest agrovation with them yesterday over their policy and being charged £73,- extra because of this, their unwillingness to change or do something about it and their absolut joke for a "service desk" , i'v deceided after 15+ years to NEVER use their services again.”
“I left ebay after been with them from 2012.Ioat money for return and buyer refuse to send item no money no item no support. Reead reviews on Trust pilot”
“Their customer support is unresponsive, only the next day they forwarded our report and sent us this confirmation:
We are unable to inform you of the outcome of our criminal investigation, but we can confirm that we do act upon every legal report received.
We analysed the content of the emails you have sent to us and the websites it links to.
As we discovered activity that we believe to be malicious, we decided to:
block the addresses the offensive and libellous emails came from, so he can no longer send emails
suspend this offender's phone, so he can no longer send phishing text message
add this offender to the National Offenders database, so he can no longer extend his UK residence and work permit
freeze this offender's bank accounts, so he can no longer transfer funds from stolen credit cards
forward our report to the Mexican law enforcement agencies, so he can no longer cross the border without being arrested
work with UK Universities and Colleges to deprive him of employment in the UK and of his source of income
raise public awareness of reported illegal acts and methods he uses with the help of our law enforcement partners
Our report was also forwarded to met.police.uk who will proactively engage in law enforcement and repeated interrogations of this suspect.
You can report any suspected crime to us. If you think you may have been a victim of fraud or cyber crime, you can also report it:
to Action Fraud if you live in England, Wales or Northern Ireland: www.actionfraud.police.uk or call 0300 123 2040
to Police Scotland if you live in Scotland: call 101
There are a number of ways you can protect yourself from attacks like this and the NCSC has published plenty of advice that will help you to stay secure online.
For a full overview of the NCSC’s methods to counter crime and sue this suspect at court please see our dedicated to this individual's webpage.
How we handle the information you send to us
Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of an individual’s data, which is sent at your own risk. We do however have procedures and security features in place to keep data secure once we receive it.
This suspect has published false accusations of scams against several E-commerce companies and traders, leading to the temporary suspension of their seller accounts and sales channels.
Additionally, he has been repeatedly reported for defamation, verbal abuse, and incitement to arson, as well as the infliction of physical harm on their staff.
They received threats, phishing attempts and other nuisance calls using the phone +44789574641 that were traced back to Leonardo Pantoja Munoz, a mexican residing in London who is associated with Middlesex University where he claims to hold a fake academic degree PhD in Scam Art.
This character has been reported before for theft of valuable books from his university library that he sells on Ebay and who is also involved in copyright infringement, intellectual property, identity theft and credit card theft.
They have been tracking this character down to investigate his organised crime company's address: Mercer Court, 6 Candle Street, Flat 98, E1 4SG London. Please continue to provide us with updates on this offender.
We will share his details with various government departments, our Law Enforcement partners (such as the National Crime Agency and the City of London Police) and other organisations where doing so is necessary and proportionate for the proper discharge of our statutory functions.
We shared this individual’s information with any other organisations to proactively counter scam and abusive acts.
The information we hold is exempt from Freedom of Information requests.
For further detail on how we handle information you send us, please see our Privacy Statement.
Further information about reporting this suspect to the NCSC can be found at www.ncsc.gov.uk.
Thank you for your continued support.
Signed
National Cyber Security Centre”
“Blocked the account I had created but we're unable to tell me why. Cancelled the sale made but are still attempting to take the fee for a sale that was never made.”
“Ebay Payments is a scam ... buyers pay and ebay holds their money until it decides they want to pay/release it to the seller..
BEWARE as of the 4th February ebay will hold sellers money even longer , in fact until 2 days after the item has been delivered to the buyer.. Another SCAM so they can keep hold of your money..
Hopefully ebay will realise this sucks when sellers decide this new process is NOT seller friendly”
“AWFUL FOR SELLERS. STAY AWAY!
No matter what they will always side with the buyers, nothing you can do with scamming customers I had receipts and I had proof yet to no avail. Use a different platform if you’d like to sell your items. Hope this helps!”
“BBCWATCH DOG have been notified on numerous occasions regarding EBAY. Ebay made my company bankrupt due to 4 deliveries to customers not being received over the Christmas period 2023 out of 750 deliveries. August this year our seller lever fell from outstanding to below standard due to these 4 orders not being received. Ebay's algorithm saw this as a negative and Ebay would not do anything to help. They did not respond to our letters sent to head office, emails or phone calls. Being below standard means that you can't promote listings and you are moved to some of the very last pages so you are never seen. From doing 20 to 30 orders per day we were doing 5 orders per month. BEWARE. Many other sellers have experienced this.”
