“eBay's buyer protection is becoming increasingly unreliable. Sellers can advertise unrealistic delivery times, send the wrong item, or create delivery issues, yet buyers often struggle to get a fair outcome even when evidence is provided. eBay talks about guaranteed protection, but my experience is that decisions are not always based on the facts. The platform needs to start listening to buyers and reviewing evidence properly instead of appearing to favour sellers. As a long-time eBay customer, my confidence in the dispute resolution process has significantly declined. item delivered to the wrong address still eBay dismissed my evidence which is shocking. still don't know where is my Item.... attached is picture of the bin and the house and the photo sent by the seller is no where near me. still eBay favoured the seller”
“Your trying to explain to eBay. That I won't be receiving my item. Because the seller is not getting back to me. And the seller is not getting to them. This seller has no tracking information. The problem is eBay don't read what your saying to them. You have to wait until the 15 of October. It could still come
Really no . A joke.”
“Very disappointing experience with eBay Seller Protection.
We have sold more than 150 items on eBay this year and have had only four transactions where there has been any kind of issue.
Most recently, we sold a set of high-value bed linen, originally costing around £400. The item was clearly listed as used. The buyer received the bedding, was initially happy with it and even left positive feedback.
Around two weeks later, after the bedding had been washed and ironed by the buyer, they opened a return claiming that the item was not as described. When the bedding was returned to us, it was heavily frayed and in a noticeably different condition from when we sent it.
We raised the issue with eBay because the item had clearly been used and laundered after delivery, and we provided details of what had happened. Despite appealing the decision three times and spending a considerable amount of time speaking with eBay, including requesting escalation to a manager, we were ultimately told that nothing could be done.
What was particularly concerning was being told that we had effectively already received a previous one-time seller protection and therefore eBay could not protect us again.
For a seller with more than 150 sales this year and only a handful of issues, this leaves us questioning what meaningful protection sellers actually have when an item is returned in a materially different condition after it has been used or altered by the buyer.
We fully accept that buyers should be protected when an item genuinely isn't as described. However, sellers should also have a fair and effective process when there is evidence that an item has been used, washed, damaged or otherwise altered after delivery.
After three appeals, we feel that the circumstances of this case have simply not been properly addressed. It has left us extremely disappointed with the level of seller protection and support provided by eBay.”
“eBay. The selling platform that's literally gone down the drain. Clothes are commonly not as described.
" Excellent/great condition/ gently worn/as new." Mmm....is that really so?
The reality is moth holes, tears, snags, covered in human and animal hair, make-up stains, food stains, smell damp and so, so bad.
*Never ever the seller's fault!!*
"The clothes were stored in a shed". "It looked clean". "I don't have pets." "Item was stained in transit".”
“I approached ERF during a difficult situation and wasn’t sure what to expect. From the first conversation, their professionalism and attention to detail stood out. They listened carefully, explained the process clearly, and kept me informed along the way.
What I appreciated most was the consistent communication and the way they handled my concerns with patience and respect. It made the entire experience feel much more organized and manageable.
I’m genuinely grateful for the support I received from ERF and would confidently recommend them to anyone seeking professional assistance.”
“Ebay approved a return on my behalf, the item was lost in transit, and the courier won't refund the cost of the full item value as ebay did not issue the correct returns label with the correct insurance. Ebay are denying any responsibility.”
“I had been dealing with ongoing challenges for quite some time and was beginning to lose hope. Fortunately, reaching out to this team completely changed my experience.
They responded quickly, kept me informed throughout the process, and demonstrated a genuine commitment to helping me find a solution. Their expertise and attention to detail made a significant difference, and the issue was resolved much faster than I expected.
✅ Excellent Customer Support
✅ Efficient Problem Resolution
✅ Professional and Reliable Team
I would confidently recommend them to anyone seeking trustworthy service and a team that truly cares about achieving positive outcomes.”
“I had been dealing with ongoing challenges for quite some time and was beginning to lose hope. Fortunately, reaching out to this team completely changed my experience.
They responded quickly, kept me informed throughout the process, and demonstrated a genuine commitment to helping me find a solution. Their expertise and attention to detail made a significant difference, and the issue was resolved much faster than I expected.
✅ Excellent Customer Support
✅ Efficient Problem Resolution
✅ Professional and Reliable Team
I would confidently recommend them to anyone seeking trustworthy service and a team that truly cares about achieving positive outcomes.”
“I had been dealing with ongoing challenges for quite some time and was beginning to lose hope. Fortunately, reaching out to this team completely changed my experience.
They responded quickly, kept me informed throughout the process, and demonstrated a genuine commitment to helping me find a solution. Their expertise and attention to detail made a significant difference, and the issue was resolved much faster than I expected.
✅ Excellent Customer Support
✅ Efficient Problem Resolution
✅ Professional and Reliable Team
I would confidently recommend them to anyone seeking trustworthy service and a team that truly cares about achieving positive outcomes.”
“Most annoying thing about Ebay is that you sell an item and a new buyer can buy an item and say it never arrived and Ebay gives them a full refund.
There is no protection for the seller even though you have been selling for years and have 100% feedback.
Sellers need to send items tracked or signed for or are at risk of losing out.
It turns me off selling certain items
Come on Ebay you need to do better.”
“Ebay is the worst shopping platform and that's why they are not helpful in recovering my lost shipment. I wrote to them many times and they said the same thing over and over again. That's why I don't recommend Ebay and I give them the worst possible rating.”
“I am truly impressed with the outstanding services provided by Robinson and team. Their team is professional, responsive, and highly knowledgeable, delivering exceptional results with every project. The platform is user-friendly, efficient, and designed to simplify complex processes, making business management so much easier. What stands out most is their commitment to quality and customer satisfaction — they go above and beyond to ensure every client’s needs are met. Communication is clear, timely, and transparent, which builds great trust. I highly recommend Robinson to anyone seeking reliable, innovative, and result-driven business solutions. Excellent work and great experience overall”
“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“i have been an ebay user for over 20 years, although problems are rare, when something goes wrong ebays customer service is useless, their help system is designed to send you around in circles with limited FAQ,S until you give up trying,
i recently had a dishonest buyer who claimed that my listing for a left handed golf club was for a right handed club, IMPOSSIBLE, the buyer bought late at night and was probably drunk. when he claimed not as described, ebays robots agreed with him obviously without looking at the listing, the buyer could have said he ordered a pink elephant and ebay would have agreed with him.
after weeks of complaints for actual customer service and their so called seller protection i eventually had some human replies who said they were looking into it. not one of them can be honest and say yes your listing was correct. so due to zero customer service and the dishonest buyer i am £20 out of pocket for postage.
IT IS UNSAFE TO SELL ON EBAY THEY ACTIVELY DISCRIMINATE AGAINST SELLERS AND WILL BELIEVE ANYTHING A BUYER CLAIMS. ebay are totally ignoring my complaints.”
“Use another selling platform! eBay's policies are criminal. I accepted a return when I did not have to, just to be nice and have been ordered to refund 15% more than I received from the sale. If I don't refund the amount eBay have told me to then they will just take the amount out of my bank!”
“EBAY take a buyers protection fee then fail to protect you, bought a new HYUNDAI hedge trimmer it broke down just 36 days after i bought it, purchased on the 16 th July i was promised a full refund then they didn't refund me saying it was outside the 30 day period, what a joke i will never buy from them again, selling faulty products that are rubbish.”
“Most buyers only shop in ebay-official-packaging due to eBay vouchers. If you get a damaged or wrong item, they refund only what you paid—not the voucher value, which isn’t renewed. I asked for a replacement, and they even gave me return details, only to later admit they can’t replace anything—just refund £0.35 (my spend, excluding the voucher). Misleading and unfair. Why request returns if replacements aren’t possible?”
“No options for sending other than Ebays own. You do not get paid until the item arrives, after that you can start the transfer from your ebay account into your bank account meaning you wait weeks. No other company operates like this.”
