“Ebay is not what it used to be no more, after selling a phone the buyer requested to return it on day 29. Despite having listed it honestly with plenty of pictures the return excuse was it has marks on it and its slow.
I had no choice in the matter and ebay dictated the return and issued a full refund including seller costs.
I feel it is unfair, I disagree with their returns policy. Where I have since decided to close my account after twenty years of service.
I would have scored a zero if possible..”
“EBay- customer service
EBay’s customer service is shocking! After using EBay for such a long time I cannot believe how poorly their customers are being treated and furthermore how the situations are handled. I never had issues as a buyer therefore I never had to contact customer support until I had issues quite recently which couldn’t be resolved with the seller themselves. My case has been going on for a good half a year and it feels like a never ending cycle sending the buyer to communicate with the seller. I have sent mails after mails to the customer support yet I am always getting pushed back to contact the seller or the producer of the product to resolve my issue and get my money back. This is a never ending cycle trying to manipulate people into believing that the seller is trusted and always responds whilst their opinions say otherwise. They require you to contact someone that had their account blocked out of eBay, thinking that the issue will get resolved by magic and allowing you to search up the product information when the product was also removed from the website. I am very upset with customer support and do not appreciate the way they treat their customers since I feel unheard and purely ignored; it feels like a never ending cycle to fix the issue with the seller while the seller disappeared from the website and even though a case was put in for this issue, I was fed with lies that it will get sorted yet closing the case just made it harder to get back and carry on fighting.”
“Opened an account,sold a few hundred cd's, dvds and video games.
Had %100 positive feedback and ebay suspended me, I asked why and they said they dont have to offer an explanation.
I asked for the money for the sales to at least be transferred to my balance, they said they're withholding the £358 for up to 90 days.
Absolutely terrible site, sold on Vinted, Gumtree and Facebook marketplace for years, tried Ebay and had the worst experience possible”
“they tell you it's free to sell on ebay for private sellers then they force you to open a buisness account and charge exorbitant fees to sell your tat really disgusting policy that should not be advertised as it's only free to sell on ebay for a short while”
“Absolutely shocking! My seller account was permanently suspended without any clear reason or constructive feedback on how to resolve the issue. All I received was a vague response: "We can't provide a reason." Extremely disappointing customer service.”
“Terrible rude customer service, shocked how as a private seller you can be treated after 22yrs, no knowledge, care or service at all. 1st person extremely rude, asked to raise a complaint and was told bet you would and hung up. Honestly will never use eBay again”
“Terrible site. Protects there sellers and not there buyers. Removes accurate genuine feedback for there sellers, so there feedback system is very inaccurate.”
“As usual I will start with the truth about the service I received today from eBay, after a whole day I managed to get someone to talk to me live from eBay. The woman first thanked me for being loyal to eBay for over 20 years, the reason I asked for help was I tried to pay as usual for the item I won which is a hand saw but I couldn't pay because eBay only allows those who have a credit card to buy hand saws and no one else can buy them. What kind of law is that and what kind of law does that I won't say anything because you will know what I can only say. Today no one does anything just record and automatically you can spend the whole day and you won't get anything done. And there are many who at the same time while drinking coffee and listening to you trying to get some help there is no one to answer you but their salaries are very high and good all of us customers especially from buyers and then from those who sell because they also have to pay a part of their earnings that they sell through eBay. I will never use you that a person must have a credit card in order to pay for a hand saw, the lady I managed to talk to after a whole day of trying was not at all kind to confirm my age and she had all my details in front of her on the monitor, if she had been a little kinder the person might have helped. A very strange law passed for hand saws and if I am only 65 years old it will never be clear to me, for that reason I will strictly avoid buying on eBay from now on.”
“Can i give them zero stars? used ebay for 17 years, its no longer enjoyable to use infact it causes more stress that its worth. The holds, the simple delivery BS , the 'so convenient for ebay delayed tracking system'- so items are delivered and show as so on the delivery agent platform yet ebay show as not delivered. So they can hold your money even longer - pathetic. With all the extra charges to the buyers for the made up buyer protection, it devalues items and puts off buyers. My sales hit rock bottom since the new rules and so did my company business account. Ebay is dead, go elsewhere its not economically viable to use and is by far NOT a quick process so sell unwanted goods which was the whole point originally.”
“It seems that at every step eBay is destroying the pleasure of trying to sell for private sellers. Buyers fees, simple delivery and extended payments all ruin the experience but do they care?”
“After being a member since 2009, i'm finaly really fed up with them. Opened in 2009 my account in the Netherlands, moved to the UK 6 years ago but Ebay refuses to change my account to the UK and now starts to charge me for every buy because although billing and shipment is in the uk they state i have a foreign accound! I need to cancel my accound and open a new one in the UK, and loose all positive feedback from every purchaise from the past 15 years!!!
After i had the so-maniest agrovation with them yesterday over their policy and being charged £73,- extra because of this, their unwillingness to change or do something about it and their absolut joke for a "service desk" , i'v deceided after 15+ years to NEVER use their services again.”
“I left ebay after been with them from 2012.Ioat money for return and buyer refuse to send item no money no item no support. Reead reviews on Trust pilot”
“Their customer support is unresponsive, only the next day they forwarded our report and sent us this confirmation:
We are unable to inform you of the outcome of our criminal investigation, but we can confirm that we do act upon every legal report received.
We analysed the content of the emails you have sent to us and the websites it links to.
As we discovered activity that we believe to be malicious, we decided to:
block the addresses the offensive and libellous emails came from, so he can no longer send emails
suspend this offender's phone, so he can no longer send phishing text message
add this offender to the National Offenders database, so he can no longer extend his UK residence and work permit
freeze this offender's bank accounts, so he can no longer transfer funds from stolen credit cards
forward our report to the Mexican law enforcement agencies, so he can no longer cross the border without being arrested
work with UK Universities and Colleges to deprive him of employment in the UK and of his source of income
raise public awareness of reported illegal acts and methods he uses with the help of our law enforcement partners
Our report was also forwarded to met.police.uk who will proactively engage in law enforcement and repeated interrogations of this suspect.
You can report any suspected crime to us. If you think you may have been a victim of fraud or cyber crime, you can also report it:
to Action Fraud if you live in England, Wales or Northern Ireland: www.actionfraud.police.uk or call 0300 123 2040
to Police Scotland if you live in Scotland: call 101
There are a number of ways you can protect yourself from attacks like this and the NCSC has published plenty of advice that will help you to stay secure online.
For a full overview of the NCSC’s methods to counter crime and sue this suspect at court please see our dedicated to this individual's webpage.
How we handle the information you send to us
Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of an individual’s data, which is sent at your own risk. We do however have procedures and security features in place to keep data secure once we receive it.
This suspect has published false accusations of scams against several E-commerce companies and traders, leading to the temporary suspension of their seller accounts and sales channels.
Additionally, he has been repeatedly reported for defamation, verbal abuse, and incitement to arson, as well as the infliction of physical harm on their staff.
They received threats, phishing attempts and other nuisance calls using the phone +44789574641 that were traced back to Leonardo Pantoja Munoz, a mexican residing in London who is associated with Middlesex University where he claims to hold a fake academic degree PhD in Scam Art.
This character has been reported before for theft of valuable books from his university library that he sells on Ebay and who is also involved in copyright infringement, intellectual property, identity theft and credit card theft.
They have been tracking this character down to investigate his organised crime company's address: Mercer Court, 6 Candle Street, Flat 98, E1 4SG London. Please continue to provide us with updates on this offender.
We will share his details with various government departments, our Law Enforcement partners (such as the National Crime Agency and the City of London Police) and other organisations where doing so is necessary and proportionate for the proper discharge of our statutory functions.
We shared this individual’s information with any other organisations to proactively counter scam and abusive acts.
The information we hold is exempt from Freedom of Information requests.
For further detail on how we handle information you send us, please see our Privacy Statement.
Further information about reporting this suspect to the NCSC can be found at www.ncsc.gov.uk.
Thank you for your continued support.
Signed
National Cyber Security Centre”
“Blocked the account I had created but we're unable to tell me why. Cancelled the sale made but are still attempting to take the fee for a sale that was never made.”
“Ebay Payments is a scam ... buyers pay and ebay holds their money until it decides they want to pay/release it to the seller..
BEWARE as of the 4th February ebay will hold sellers money even longer , in fact until 2 days after the item has been delivered to the buyer.. Another SCAM so they can keep hold of your money..
Hopefully ebay will realise this sucks when sellers decide this new process is NOT seller friendly”
