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Anonymous
EBay- customer service EBay’s customer service is shocking! After using EBay for such a long time I cannot believe how poorly their customers are being treated and furthermore how the situations are handled. I never had issues as a buyer therefore I never had to contact customer support until I had issues quite recently which couldn’t be resolved with the seller themselves. My case has been going on for a good half a year and it feels like a never ending cycle sending the buyer to communicate with the seller. I have sent mails after mails to the customer support yet I am always getting pushed back to contact the seller or the producer of the product to resolve my issue and get my money back. This is a never ending cycle trying to manipulate people into believing that the seller is trusted and always responds whilst their opinions say otherwise. They require you to contact someone that had their account blocked out of eBay, thinking that the issue will get resolved by magic and allowing you to search up the product information when the product was also removed from the website. I am very upset with customer support and do not appreciate the way they treat their customers since I feel unheard and purely ignored; it feels like a never ending cycle to fix the issue with the seller while the seller disappeared from the website and even though a case was put in for this issue, I was fed with lies that it will get sorted yet closing the case just made it harder to get back and carry on fighting.
1 week ago
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eBay.co.uk has a 3.0 average rating from 245 reviews