I never realised ebay was so bad until I saw its pitiful reviews and experienced it for myself. A rogue trader sold an "official" NutiPaw (dog treats) product on ebay. When the item arrived, it looked dodgy. I contacted Nutripaw directly and they confirmed the item was counterfeit and dangerous, it has made dogs incredibly ill. The seller denied all knowledge, then offered 20% refund and then said I must send the item back to China at my own expense, which is against ebay's terms and conditions. Ebay has said the item isnt counterfeit (it is), which has effectively allowed counterfeit, illegal activity to go on within its site KNOWINGLY. What a disgusting company to deal with, your loss in the end as we just wont consider you in the future. :)