Machine Mart Reviews

“ Took it back to wigan shop they sent it off for testing came back OK, I was told it must av been running with no gas? No refund for bottle are free bottle, and customer service were no help. ”

“ Please don’t order from here or buy from the shop if you expect any kind of after sales care or a refund if a part breaks. ”

“ They will do anything not to refund you and will make you feel like you’re lying. ”

“ The company follow this by telling me I will need to wait another 5 days for my refund. ”

“ Machine Mart have refused to refund and said Ill have to have keep the faulty product as they have refused to resolve the issue . ”

“ i bought a mitre saw of this company main reason they offer finance, i received my goods, however i found the same product model no nearly 60 pounds cheap, so i called them they said they would refund p ans p but not price diffrence , but i could return to my local store for refund, they where rude and not helpfull, morell of the story is u can buy a lot cheaper else where, ”

“ Although the staff are polite,(,apart a person I spoke to from customer services,who wae arrogant and rude!) My husband and I bought a Hyundai generator from Machine Mart Exeter, November 2020,,it cost us nearly 2,000 pounds,, long story short,,it has been a nightmare,,,this machine broke down with in 2 months of having it!,since then it has been back to Genpower's workshop on 4 seperate occasions ,,each time it has been repaired Genpower has taken 6to 8 weeks to get it back to us ! They have had this machine in their workshop longer than we have had it in our possession! After a lot of phone calls to Machine Mart, and stress, we were promised a new machine,although we would have rather had a refund after all the trouble it's caused!Just the other day a guy called me from their customer service department,,was abrupt and told me and I quote 'with regard to you and yours husband's previous questions regarding a refund or an exchange the answer is NO and NO! Unbelievable, after all this! We are now without a generator, still paying a loan, and disgusted with our treatment. ”

“ I telephoned the branch and was told to bring it back and they would either replace it or give me a refund. ”

“ Still no sign of the saw by the 22nd July 2021 so I called up customer services and asked for an update as I’d heard not a thing from them… I was told they’re unable to give me any idea when I’d likely receive the item so I asked how easy & quick it was to cancel & get a refund, I was told no probs and it would happen very quickly - this was 5 days ago & no sign of my refund as yet. ”

“ Today's guy was polite ish but brusk when I asked for delivery or refund. ”