Machine Mart Reviews

“ Very poor repair service. Compressor still under warranty. Has taken Machine Mart two attempts to fix issue. I have been without machine for over 5 weeks. Customer services are not interested. Will never purchase from Machine Mart again ”

“ Appalling customer service at Liverpool and with Mike W at head office . Apparently you have no rights to return goods next day in the shop but have 14 days online . They are rude and very abrupt . Never use them buy from a decent company and they will replace or exchange goods for you. ”

“ Took it back to wigan shop they sent it off for testing came back OK, I was told it must av been running with no gas? No refund for bottle are free bottle, and customer service were no help. ”

“ very poor service and very poor spare parts service, I have had a order in for almost a year, I will never buy from them again ”

“ customer service is none existent sent wrong parts was told to send them back with my old parts as reference phoning them for four week was told all sorts bull they lost my parts so can not make my own gaskets now i have a compressor that is scrap i am 64 years of age disabled and i have never been treated like this ”

“ A very long story but have been lied to on many occasions, service has been poor from the get go and when I asked if I could speak with management, I was told rather rudely, no and the more people that get involved, the more chance of things going wrong. ”

“ The staff don't care about the product or service and repair if a product is not working properly and don't oner the product guarantees on them as you are the retailer you sort it out and not tell the customer to ring the manufacturer up to sort out the problem I am sill waiting for you to ring me about my draper gtp34 petrol bushcutter gard for the last three weeks ”

“ There is no customer service! They are people answering your calls who do not care about the company losing customers and seem to only be employed to prove you wrong and argue with you, they are condescending and rude. ”

“ Customer service is appalling Customer service is appalling. ”

“ I have been buying from the Wolverhampton branch for around 12 years and up to yesterday I have always been pleased with the service, however the salesman yesterday was arrogant and asked me what I intended to plug into the generator, I stated it was a back up for my home in case of power cuts, salesman stated that unless I knew what I was doing I could damage my home electrics and the generator. ”