“If I could rate them zero, I would. Ordered earlier this month for April delivery of Grimm’s sets. Charged my card straight away but I didn’t receive any email to confirm. Also a month later, still nothing. I have sent a query via their website and followed by 2 emails, still nothing. I’m beginning to think that I’ve been scammed.”
“Great customer service went above and beyond,
to resolve an issue. The products are of such great quality and the best Eid gift! My little one is obsessed.”
“Great customer service went above and beyond,
to resolve an issue. The products are of such great quality and the best Eid gift! My little one is obsessed.”
“Can’t comment on a received product as I made an accidental order. I messaged the store and they responded super fast and refunded me immediately without any fuss. Really great and friendly customer service. Will definitely be purchasing (intentionally next time!) from this store in future.”
“I ordered a gift for my daugher and recieved an email saying it has shipping. Two months later I am reaching them and getting a rude response - "We do not Ship to your address. Period." Of course they knew how to take my money, still didn't get my refund!!! Beware!!!”
“I ordered a few wooden animal toys from the Magic Forest Shop and because a few were out of stock, I was contacted by Customer service and couldn't be happier. They were very friendly and accommodating and gave me free postage on my order. Communication has been very efficient and I am very pleased with both the service and the products.”
