MAKE International Limited Reviews

Name: MAKE International Limited
Address: Unit 49, Pall Mall Deposit124-128 Barlby Road, London
Rating: 4.31

4.3 Rating 32 Reviews

84 %

of reviewers recommend MAKE International Limited

Company Reviews

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Metrics

4.3

Based on 32 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Phone:

02035986520

Location:

Unit 49, Pall Mall Deposit124-128 Barlby Road
London
W10 6BL

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was really easy to order from MAKE International Limited; the products were delivered promptly and all arrived in great condition and the cost was reasonable as was delivery charges. Good job! :D”

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Posted 6 years ago

“Great service delivering great products with timely care and support,”

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Posted 6 years ago

“Mugs brilliant and missing boxes sent next day, thanks.”

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Posted 6 years ago

“Delivery and communication good. ‘Brexshit’ mug fabulous. Suprised the mug was manufactured in China (ironic I know given the subject matter of the mug)”

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Posted 5 years ago

“Our sofa was smaller than we'd envisaged but is actually very good - well made, beautifully finished, and looks great under the cushions we've dressed it with - thank you!”

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Posted 6 years ago

“Hello , I hope this goes to customer service because I have a query about my order . The first part has been delivered in record time , thank you . But the personalised mug I ordered , the remaining part has not arrived yet , I did get an email on Monday the 20th of November saying my order had been completed, nothing has arrived yet , is there any way I can track this parcel and should I be concerned that it hasn't arrived yet? Thank you”

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Posted 6 years ago

Hi Caroline, Thank you for getting in touch. I shall check the status of your bespoke mug order and reply to your email with an update. Thank you for your kind 4 star rating! Kind Regards, Laura

Posted 6 years ago

“My order of bucket mugs was delivered promptly. The packaging was sturdy enough to protect the mugs in transit but not so excessive as to leave me with a load of unrecyclable material to dispose of, which is good. The mugs are of good quality and pleasing design, my only slight quibble is that the KBJ impress on the base is a little blurred whereas on products purchased some years ago it is sharp and legible.”

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Posted 6 years ago

“The alphabet mug I was sent had a small blemish on the initial which I would have considered a second and would not have picked if I had seen it in a shop. As it is a Christmas present I have wrapped it and put it under the tree, but I am disappointed.”

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Posted 6 years ago

Hello Godfrey, Thank you very much for your feedback. I am really sorry to hear that the alphabet mug you ordered arrived with an imperfection. I shall send you a private email to discuss this matter further. Kind Regards, Laura

Posted 6 years ago

“No confirmation order by email and no news regarding shipping”

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Posted 6 years ago

“I have not received my package”

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Posted 6 years ago

Hi Anne-Laure, I am really sorry to hear that your order has not yet been delivered. I shall check the status of your delivery and reply with more details in a private email. Kind Regards, Laura

Posted 6 years ago

“Terrible service! After paying for delivery an item hadn’t arrived after 7 working days; therefore I contacted your customer service team and was told my Emmanuelle that it would be sent that day (not sure why it had taken so long to even get it in the post). Two days later it still hadn’t arrived so I emailed Emmanuelle again and asked if it could be sent to my sister-in-law who the item was for (as a Christmas gift) but heard no response. When I called the customer service number the next morning there was an automated message saying MAKE International were now closed for Christmas (assuming the office closed on 20th December) whilst orders were still in-transit or being processed, which is nothing but ridiculous! Will now have to wait until January when they re-open to have this resolved all whilst my sister-in-law is without a present from me!”

Helpful Report

Posted 6 years ago

Hi Thomas, Thank you for your feedback and I fully understand your frustrations. Following your initial contact your order was dispatched the same day with delivery the following day however it appears there was an error on the couriers behalf regarding the delivery address. I am extremely sorry for this inconvenience and hope you are happy with the discussed solution. Kind Regards, Laura

Posted 6 years ago

“KBJ has a nerve to go on the TV sprouting the virtue of quality when his own products are second class and faulty. I spent weeks trying to get a decent cake plate and finally gave up. I then ordered the cooked with love plates @£14 a plate to find everyone had scratch marks and was told by customer service they were all like that and they could not provide any plates which were perfect. I also asked about when the design was changed and never received a response. Nor could anyone respond to my enquiry regarding the sink utensil. Finally gave up and will get some plates at £3 a plate from Waitrose which are perfect. KBJ go back to pottery school.”

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Posted 6 years ago

MAKE International Limited is rated 4.3 based on 32 reviews