“I placed an order for two items. One ended up being out of stock and the other was lost by their carrier. When I emailed support to express my frustration this is the response I got: Given we clearly do not meet your needs and expectations, it's probably best to shop elsewhere moving forward. Pathetic”
“Ok ... these guys ROCK ... I bought a hoodie already hugely discounted and the next day i saw an additional 20% off all sale items coupon pop up on there app ... without getting my hopes up i emailed them and asked if they would apply the 20% to my existing order ... without any hesitation they DID It ... so coool ....”