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website very misleading. They advertised leather trousers - after I placed the order I clicked a lot of links and found tiny wording that said not real leather. They would not cancel the order, no easy returns from where I live, so I’m eating the cost. Do not shop here.
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posted 4 weeks ago
- Anonymous
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Unfortunately, I wish I seen the reviews on returns before I purchased a jacket from this website.
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posted 10 months ago
- Anonymous
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Anyhow, the application for returns allowed to select the item for return.
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posted 1 year ago
- Anonymous
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The company are ok but they desperately need to re-evaluate their shipping system. The delivery is almost always delayed and they charge for returns
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posted 2 years ago
- Anonymous
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Quality is ok - not worth it for the price.
I tried to return something, and due to how long it took to return from Australia, it was slightly out of their 'returns' policy.
They then said I'd only be entitled to a credit note, which only lasts for 3 months. Ridiculous!
Shipping fees are exorbitant as well.
Will not be buying from here ever again.
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posted 2 years ago
- Anonymous
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You have to pay for shipping and returns. Only a handful of countries can return with rebound, but others have to arrange the shipping themself, which means paying 8x more. The return would have cost the same amount as the products (2 jackets)... Do not recommend.
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posted 2 years ago
- ""
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Poor customer service and TERRIBLE returns process.
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posted 2 years ago
- Anonymous
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Their Customer Care Team will not offer ANY help other than telling you to incur the payment for shipping multiple returns , even though all the items fit in one box.
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posted 2 years ago
- Anonymous
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Trash clothes; terrible material; awful service— and you have to pay for delivery and returns
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posted 3 years ago
- Sara
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Bought the matte black Cuban chain necklace. It arrived chipped and damaged and is extremely cheap material. I tried to return the item but the USPS said the QR code was invalid and they only offer returns within a short period of time after you get the item and the time it takes to ship back to the UK, and they expect YOU to pay the shipping cost. Stay away!!
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posted 3 years ago
- Anonymous