“
The clothes are okay but if you have the slight minor inconvenience dont count on their customer service and customer treatment.
”
posted 4 weeks ago
- Anonymous
“
Horrible customer service, wrong fitting, bad quality - worst experience ever.
”
posted 1 month ago
- Khatira
“
A terrible company! I have tried ordering items on multiple occasions and there customer services has been horrendous. I've received items complete deformed, dirty. Their customer service tends to blame everyone else, including my body shape, for their manufacturing issues. Rather than simply apologizing and offering a free refund, they make you pay for return shipping of the defective items.
”
posted 2 months ago
- Paige
“
Faulty/damaged/poor service
Ordered a jacket, was sent out and it was ripped from inside lining. The collars on the jacket were uneven and unwearable. The customer service was poor did not want to help at all wouldn’t accept a refund or replacement. Literally said I have to deal
With it. BE CAREFUL BEFORE YOU BUY!!
”
posted 3 months ago
- ""
“
Absolutely abysmal customer service:
1) sent my items to another location and would not refund me the delivery fee because it “technically arrived next day”
2) they did not initiate my refund when they said they would
3) never acknowledge their mistake and took ages to sort the issue
I checked my tracking details and it showed my parcel at a completely DIFFERENT address.
”
posted 7 months ago
- Anonymous
“
I ordered two items and they sent them in two different packages you can’t send them back in one package and the return costs pretty much it takes like 30 days that they recieve the package and i get no answers from the customer service that when i’m getting my money back. Terrible.
”
posted 8 months ago
- Anonymous
“
The customer service was extremely unhelpful, and I did not receive refunds for either of the two items I returned! I DO NOT RECOMMEND SHOPPING WITH THIS BRAND AT ALL! They are rude and unhelpful, and will not refund your items even if you have not worn them.
”
posted 8 months ago
- Anonymous
“
Poor quality clothing. Rubbish customer service.
False advertising.
Do not refund when promised
”
posted 11 months ago
- Anonymous
“
Poor customer service and TERRIBLE returns process.
”
posted 1 year ago
- Anonymous
“
Beautiful clothes but poor customer service unfortunately. They didn't deliver items and are fighting not to give me the items nor my money back. I'll ask for a charge back.
”
posted 1 year ago
- Zsara