“Been having issues with our internet dropping out for the last several months, but have been putting up with/making the best of it rather than deal with Manx Telecom's horrible customer (dis)service. Eventually it got to the point where the internet was dropping out every couple of minutes and was virtually unusable, so called MT and reported the fault. Manx Telecom advised that an engineer would attend within the next five working days and that we would be contacted with a date/time. Of course, this was not done and an engineer turned up in the middle of the working day with no prior notice, no change to make alternate arrangements with my workplace, and no opportunity to make sure the socket etc was easily accessible for the engineer. Manx Telecom provides a substandard and overpriced service, does not rectify their mistakes in a timely fashion, and is disorganised and chaotic in their approach to visits to customer properties.”
“Even one star is too much for them. The WORST Internet Service Provider on Isle of Man. My phone was on Manx Telecom and I ditched them. In the house where I'm living my landlord is using Manx Telecom. If he wasn't so lazy to replace them it will be nice. Every 10 - 15 min my internet is stopping. In some good days I can have couple of hours good internet. Someone mentioned their network is getting overloaded because most of the people are working from home.”
“I'm paying £90+ per month for a phone line that I don't use and ADSL that tops out at 3 MB/s. The DSL regularly disconnects, sometimes every few minutes. When you email MT's support team they don't respond via email, phoning you a few hours later instead. You tell them what's wrong (usually the same thing as last time) and within a day it's fixed. No call back, no response to the original email. A few weeks / months later the cycle repeats. To be fair, all the people you speak to are helpful and friendly, but when I raise an issue via email I expect closure via email - to me that's part of being professional.
At the end of the day, Manx Telecom are only in business because they have the monopoly. If their customers had a choice then they wouldn't be their customers.”
