Name: Maplin
Address: 9 Temple Street, Birmingham
Rating: 3.46

“Item ordered was faulty, still waiting for return reference number, without it I can't return it, the help line is out of service other numbers unobtainable, they do not respond to their own message service, not worth 1 star.”

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Posted 2 years ago

“This company does not even deserve a 1 star! I placed an order (#000438710) for a christmas ppresent (Nat Geo Telescope) on 12 December 2020 which was listed as 'in stock', however I have yet to recieve this! On 25 January 2021, I recieved a text message stating my order was at their warehouse and had been dispatched and again still no order! This really is disgraceful service. I have written to Maplin several times by email to enquiry where my order is and not once has anyone bothered to respond to my queries. I have also submitted several online 'contact us' forms from your website, again which now one has acknowledged. Avoid like the plague!!!”

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Posted 3 years ago

“Wow, I can’t be more clear to you guys, this company is very untrustworthy, they have even gone as far as blocking peoples trust pilot accounts, flagging there reviews. I purchased two items I never received, I have had to go through hoops to get my money back, I’m still £59 out of pocket, please believe every bad review you see on this post, they are completely true. This company are very devious, all I want is all my money back that I’m rightfully entilted two, but they are making this the worst customer service experience in the world right now .”

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Posted 3 years ago

“Wow, I can’t be more clear to you guys, this company is very untrustworthy, they have even gone as far as blocking peoples trust pilot accounts, flagging there reviews. I purchased two items I never received, I have had to go through hoops to get my money back, I’m still £59 out of pocket, please believe every bad review you see on this post, they are completely true. This company are very devious, all I want is all my money back that I’m rightfully entilted two, but they are making this the worst customer service experience in the world right now .”

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Posted 3 years ago

“Terrible service, still waiting on my order 7 days after initial delivery date. Company states delivery's have been attempted over last week , funny enough I was at home all those days! No delivery attempted, no card left. Customer service stopped responding! Save your self the hustle and order else where I would rather pay more then having to ever deal with such head ache. Don't put money in pockets of companies who don't appreciate your hard earned money.”

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Posted 4 years ago

“So sad to see there are no maplin shops in my local area, used to get pc hardrives and other parts it was very convenient it would have been very handy to fix computer problems if they included support in store- customer team/staff always gave good advice. Now I seek other solutions for pc issues; recommend site rectify.ml (hornsey, london)”

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Posted 5 years ago

“Excellent customer service.”

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Posted 6 years ago

“Everything, glad those guys went into administration, no wonder really. Their after sales is absolutely rubbish, I bought a Yale smart lock that was draining the batteries within 1 week and their manager in Reading claimed it's not faulty and that I need to deal with Yale warranty he was so rude he even said I was telling lies when I said we were locked out twice because of the battery issues.”

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Posted 6 years ago

“I bought several items online with Maplin, however one item was out of stock. Unfortunately, this was the item I needed most and purchased the other items just to get over the £20 mark for FREE delivery. Possibly an email should have been sent stating if I still wished to go ahead with the sale. I understand that Maplins are now closing, and this may have contributed to the lack of communication and after sales care. Nonetheless, I am indeed unhappy not with my purchase, but the fact that such a great store like Maplins are closing.”

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Posted 6 years ago

“I ordered a toy for store collection and it went out of stock. I was informed by Maplin team and they gave me an option of refund (if I want to cancel the order) or free home delivery (if I can retain the order)”

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Posted 6 years ago

“The staff are always helpful, patient and very very knowledgeable!! They must get very good training!! Also they stock a very wide range of products from speakers to fuses. They certainly know their stuff!! A tag line for them could be 'Professional to the core'. Excellent products, staff and shops!!”

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Posted 6 years ago

“On my visit to Maplin at Maidstone today (15/03/2018) I was totally disgusted with their member of staff who could not be at all bothered to even listen to me, let alone answer my questions. I was intending buying a WD My Cloud drive plus an SD Card. The assistant just continued ignoring me and walking away from me. Obviously I was in the way so I just left the store. . It's not surprising this business is going down the plug-hole. Shame that no-one takes the business seriously and makes it's branches act responsibly towards it's customers.”

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Posted 6 years ago

“An equipment I bought a couple of months ago stopped working. It wasn't in stock and it will take 8-10 days to arrive at the store. The manager refunded my money straightaway, no fuss at all. Now bought a different one from the same store.”

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Posted 6 years ago

“Excellent support”

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Posted 6 years ago

“Ok for a quick go too and have a reasonable range and a rather broad selection the prices make it somewhere I only am willing to use if I am in a hurry.”

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Posted 6 years ago

“easy to search and order online at home, then item was waiting instore so no need to spend too long out in the day when collecting. Got a £5 voucher as well so cant be bad”

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Posted 6 years ago

“Excellent service from Ruslan in Inverness. We are playing vinyl again!”

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Posted 6 years ago

“Awful customer service. After being burgled went into wolverhampton store. Decided on ring2. Got home realised no chime rang store to be told thats another 39.99.(MARK).Said i wod return to be told repackaging cost! Then told actually cannot return at all! Asked to speak to manager 'mark' said he was nothing you can do! Then spoke to customer service 'denise' who said put everything in email and she would sort chime out as goodwill gesture 20/1/18.i have wmailed twice no reoly 24/01 Rang store to find a 'rob' is actually the manager.explained to him what had happened. His answer....' no comnent' I asked abkut returns policy....'no comment' I asked if this call is recorded as could not beleive what i was hearing...er no! Back the internet for me. I doubt maplins will be around fir much longer! Do you??”

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Posted 6 years ago

“Good buying experience online. Excellent value product.”

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Posted 6 years ago

“Great customer service Great products Great price”

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Posted 6 years ago

Maplin Reviews