ASOS Insights

ASOS have a Customer Happiness Grade of D. Customers are unhappy with their refunds.

 

D
Happiness Grade
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D

Refunds - Average

50.00%
Industry Average
" Whenever I return an item and request a different size instead of a refund, I always get a refund instead. This needs to be sorted. "
- Anonymous
" I recently purchased plus size active wear from ASOS the products arrived earlier than specified which was a pleasant surprise. 2 of the items fit and another 2 did not. The return and refund were processed quickly. "
- Anonymous

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