Marshall Motor Group Reviews

"It all started out very well. I have purchased several jaguars and Land Rovers from main dealerships over the years as normally you can depend on a quality vehicle and buying experience. The car purchased on this occasion is good. The salesman was helpful, but, and it\u2019s a huge but! This is where Marshall\u2019s fell short. I saw the walk round video and that looked perfect. In fact the salesman stated that it was in the showroom as it was in showroom condition. When I collected the car I must state that based on previous purchases I made the mistake of trusting Marshall\u2019s and did not inspect closely. Once I got the car home the following day I started to clean the car and found that not only was the car NOT in showroom condition with three kerbed wheels and three deep scratches on rear boot lid, but the \u00a3700 Autoglyn lifetime treatment had been applied so badly that it will take many hours to remove the locked in dust from the bodywork and glass that feels like sandpaper! Upon asking for help regarding these issues the manager\u2019s first response was to deny the facts making me feel that my integrity was in question. Eventually after a rant from me they agreed to carry out the work in house which on face value could be perceived as fair. However I live 128 miles from the dealer and therefore the cost in fuel and time to return would not make this a viable option. As Marshall\u2019s have a dealership near me that will be installing a tow bar on back order it would obviously make sense that they carry out the work to rectify the above problems, but the manager would not agree to this so I have now booked the work privately at a cost to me of over \u00a3300. If you decide to purchase from this Marshall\u2019s dealership I would treat them with the same level of trust as a back street dealership and check everything very carefully and once they have your money do not expect the service that you may have enjoyed when dealing with Jaguar\/Land Rover elsewhere. I have certainly learnt my lesson."

"It all started out very well. I have purchased several jaguars and Land Rovers from main dealerships over the years as normally you can depend on a quality vehicle and buying experience. The car purchased on this occasion is good. The salesman was helpful, but, and it\u2019s a huge but! This is where Marshall\u2019s fell short. I saw the walk round video and that looked perfect. In fact the salesman stated that it was in the showroom as it was in showroom condition. When I collected the car I must state that based on previous purchases I made the mistake of trusting Marshall\u2019s and did not inspect closely. Once I got the car home the following day I started to clean the car and found that not only was the car NOT in showroom condition with three kerbed wheels and three deep scratches on rear boot lid, but the \u00a3700 Autoglyn lifetime treatment had been applied so badly that it will take many hours to remove the locked in dust from the bodywork and glass that feels like sandpaper! Upon asking for help regarding these issues the manager\u2019s first response was to deny the facts making me feel that my integrity was in question. Eventually after a rant from me they agreed to carry out the work in house which on face value could be perceived as fair. However I live 128 miles from the dealer and therefore the cost in fuel and time to return would not make this a viable option. As Marshall\u2019s have a dealership near me that will be installing a tow bar on back order it would obviously make sense that they carry out the work to rectify the above problems, but the manager would not agree to this so I have now booked the work privately at a cost to me of over \u00a3300. If you decide to purchase from this Marshall\u2019s dealership I would treat them with the same level of trust as a back street dealership and check everything very carefully and once they have your money do not expect the service that you may have enjoyed when dealing with Jaguar\/Land Rover elsewhere. I have certainly learnt my lesson."

"It all started out very well. I have purchased several jaguars and Land Rovers from main dealerships over the years as normally you can depend on a quality vehicle and buying experience. The car purchased on this occasion is good. The salesman was helpful, but, and it\u2019s a huge but! This is where Marshall\u2019s fell short. I saw the walk round video and that looked perfect. In fact the salesman stated that it was in the showroom as it was in showroom condition. When I collected the car I must state that based on previous purchases I made the mistake of trusting Marshall\u2019s and did not inspect closely. Once I got the car home the following day I started to clean the car and found that not only was the car NOT in showroom condition with three kerbed wheels and three deep scratches on rear boot lid, but the \u00a3700 Autoglyn lifetime treatment had been applied so badly that it will take many hours to remove the locked in dust from the bodywork and glass that feels like sandpaper! Upon asking for help regarding these issues the manager\u2019s first response was to deny the facts making me feel that my integrity was in question. Eventually after a rant from me they agreed to carry out the work in house which on face value could be perceived as fair. However I live 128 miles from the dealer and therefore the cost in fuel and time to return would not make this a viable option. As Marshall\u2019s have a dealership near me that will be installing a tow bar on back order it would obviously make sense that they carry out the work to rectify the above problems, but the manager would not agree to this so I have now booked the work privately at a cost to me of over \u00a3300. If you decide to purchase from this Marshall\u2019s dealership I would treat them with the same level of trust as a back street dealership and check everything very carefully and once they have your money do not expect the service that you may have enjoyed when dealing with Jaguar\/Land Rover elsewhere. I have certainly learnt my lesson."

"It all started out very well. I have purchased several jaguars and Land Rovers from main dealerships over the years as normally you can depend on a quality vehicle and buying experience. The car purchased on this occasion is good. The salesman was helpful, but, and it\u2019s a huge but! This is where Marshall\u2019s fell short. I saw the walk round video and that looked perfect. In fact the salesman stated that it was in the showroom as it was in showroom condition. When I collected the car I must state that based on previous purchases I made the mistake of trusting Marshall\u2019s and did not inspect closely. Once I got the car home the following day I started to clean the car and found that not only was the car NOT in showroom condition with three kerbed wheels and three deep scratches on rear boot lid, but the \u00a3700 Autoglyn lifetime treatment had been applied so badly that it will take many hours to remove the locked in dust from the bodywork and glass that feels like sandpaper! Upon asking for help regarding these issues the manager\u2019s first response was to deny the facts making me feel that my integrity was in question. Eventually after a rant from me they agreed to carry out the work in house which on face value could be perceived as fair. However I live 128 miles from the dealer and therefore the cost in fuel and time to return would not make this a viable option. As Marshall\u2019s have a dealership near me that will be installing a tow bar on back order it would obviously make sense that they carry out the work to rectify the above problems, but the manager would not agree to this so I have now booked the work privately at a cost to me of over \u00a3300. If you decide to purchase from this Marshall\u2019s dealership I would treat them with the same level of trust as a back street dealership and check everything very carefully and once they have your money do not expect the service that you may have enjoyed when dealing with Jaguar\/Land Rover elsewhere. I have certainly learnt my lesson."

"It all started out very well. I have purchased several jaguars and Land Rovers from main dealerships over the years as normally you can depend on a quality vehicle and buying experience. The car purchased on this occasion is good. The salesman was helpful, but, and it\u2019s a huge but! This is where Marshall\u2019s fell short. I saw the walk round video and that looked perfect. In fact the salesman stated that it was in the showroom as it was in showroom condition. When I collected the car I must state that based on previous purchases I made the mistake of trusting Marshall\u2019s and did not inspect closely. Once I got the car home the following day I started to clean the car and found that not only was the car NOT in showroom condition with three kerbed wheels and three deep scratches on rear boot lid, but the \u00a3700 Autoglyn lifetime treatment had been applied so badly that it will take many hours to remove the locked in dust from the bodywork and glass that feels like sandpaper! Upon asking for help regarding these issues the manager\u2019s first response was to deny the facts making me feel that my integrity was in question. Eventually after a rant from me they agreed to carry out the work in house which on face value could be perceived as fair. However I live 128 miles from the dealer and therefore the cost in fuel and time to return would not make this a viable option. As Marshall\u2019s have a dealership near me that will be installing a tow bar on back order it would obviously make sense that they carry out the work to rectify the above problems, but the manager would not agree to this so I have now booked the work privately at a cost to me of over \u00a3300. If you decide to purchase from this Marshall\u2019s dealership I would treat them with the same level of trust as a back street dealership and check everything very carefully and once they have your money do not expect the service that you may have enjoyed when dealing with Jaguar\/Land Rover elsewhere. I have certainly learnt my lesson."

"Bad service and scammers. Chris Rivers went with my money and I never got my vehicle and blocked my calls. Since he said the truck is on the way even now"