Marshall Motor Group Reviews

Name: Marshall Motor Group
Rating: 1.87

1.9 Rating 75 Reviews

21 %

of reviewers recommend Marshall Motor Group

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1.9

Based on 75 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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"It all started out very well. I have purchased several jaguars and Land Rovers from main dealerships over the years as normally you can depend on a quality vehicle and buying experience. The car purchased on this occasion is good. The salesman was helpful, but, and it\u2019s a huge but! This is where Marshall\u2019s fell short. I saw the walk round video and that looked perfect. In fact the salesman stated that it was in the showroom as it was in showroom condition. When I collected the car I must state that based on previous purchases I made the mistake of trusting Marshall\u2019s and did not inspect closely. Once I got the car home the following day I started to clean the car and found that not only was the car NOT in showroom condition with three kerbed wheels and three deep scratches on rear boot lid, but the \u00a3700 Autoglyn lifetime treatment had been applied so badly that it will take many hours to remove the locked in dust from the bodywork and glass that feels like sandpaper! Upon asking for help regarding these issues the manager\u2019s first response was to deny the facts making me feel that my integrity was in question. Eventually after a rant from me they agreed to carry out the work in house which on face value could be perceived as fair. However I live 128 miles from the dealer and therefore the cost in fuel and time to return would not make this a viable option. As Marshall\u2019s have a dealership near me that will be installing a tow bar on back order it would obviously make sense that they carry out the work to rectify the above problems, but the manager would not agree to this so I have now booked the work privately at a cost to me of over \u00a3300. If you decide to purchase from this Marshall\u2019s dealership I would treat them with the same level of trust as a back street dealership and check everything very carefully and once they have your money do not expect the service that you may have enjoyed when dealing with Jaguar\/Land Rover elsewhere. I have certainly learnt my lesson."

Marshall Motor Group 1 star review on 31st January 2022

Anonymous

Marshall Motor Group 1 star review on 7th January 2021

Comfort

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well where do I start, a big fat -10 from both myself and my other half. We're in the process of buying a car from Omoda and Jaecoo in Nottingham, the service so far has been disgraceful considering the amount we are spending. I've had several conversations with management, who have promised me regular updates, after 2 weeks no one bothers getting back in touch. The service so far has left me mentally exhausted and frustrated. I dread the day anything goes wrong with the vehicle. I have preciously wrote a review on Google, I received a call the next morning from one of their employees called Satnam begging me to remove the review, got promised I'd receive regular updates, after a couple of weeks ended up where I'd started. I got told by Satnam that our sales staff need training on the system within the company, a few of the sales staff don't come from the motor vehicle industry or background. I visited the showroom at Christmas spoke with the manager called Aaron got told the same as Satnam, you'll receive a regular update, I did on 2 occasions and nothing after this. So on Monday 2nd February called and spoke with a lovely member of staff called Billie, I was advised the car I've ordered arrived in the UK on the 22nd January and should arrive at Nottigham by the end of the week, so hopefully should have my new vehicle next week. My other half received a call from Aiden on Thursday 5th February, being told your car is in the UK, this will now take a further 2 weeks for the car to arrive at the Nottingham showroom. After putting the phone down to the other half, I called the showroom from my mobile, I made 2 attempts no one answered my call on the 3rd attempt I called from my work phone, immediately Angie answered, who is the receptionist at the Nottingham branch, I asked to speak to Lee who is the branch manager, I was told both Lee and Satnam are away from their desk, Angie went on to promise, they'll call you back by the end of play today. I knew deep down this wasn't going to happen, as it's not the first time we've been promised a call back and not received one. I can not fathom how the company can employ people that are unable to carry out simple communication tasks, lie, make promises and still be in a job. The service received so far has been diabolical, beyond words.”

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Posted 2 weeks ago

“If there was an option for zero stars… If there was an option for zero stars that would be it, shocking, awful service, my daughter and son in law bought a car brand new 9 months ago, already had a national recall for somethingdangerous( panel flying off when travelling more than 40mph) then car stops suddenly without warning, extremely dangerous, took it in to be repaired, was given back with the same issue yet again!!! Also, they were left without any car for days due to the incompetency and lies by the Harlow branch, they were more interested in how they were going to pay their mortgages rather than the fact the car was dangerous, now loughton refusing to reject the car even though under consumer rights act 2015 they are entitled to reject it!!! We have been in touch with the leading consumer rights lawyer in the country for the last 4 years who has confirmed they are legally able to react this dangerous car that is not of merchantable quality nor fit for purpose”

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Posted 3 weeks ago

“1★ – Avoid for new vehicle purchases My company bought a “brand-new” VW Transporter from Marshall VW Loughton. It arrived dirty with obvious paint and prep defects. Their own staff admitted the prep was “very poor”. I was fobbed off with offers of repair and roof rails instead of a proper replacement, then strung along for months with emails about a refund being “progressed” with VW and settlement figures being requested. Relying on that, the van sat unused on my drive while finance and tax were still paid. I ended up in court and lost on a technicality about the type of claim – not because the van was fine. In my opinion, Marshall hid behind procedure instead of sorting out a situation they had clearly created. I would not buy from them again.”

Helpful Report

Posted 1 month ago

“AVOID - UNLESS YOU WANT MULTIPLE COSTLY VISITS FOR REPAIRS WITH OTHER SERIOUS FAULTS FREQUENTLY OCCURRING JUST HOURS AFTER LEAVING THE SITE AFTER THEY “FIX” A PRIOR FAULT. SOMETIMES THE NEW FAULT APPEARS WHEN YOU GO TO COLLECT THE CAR AND SIMPLY TURN ON THE IGNITION AS WAS THE CASE TODAY. WHENEVER THEY “FIX” A FAULT - A NEW FAULT SEEMS TO APPEAR JUST HOURS LATER… I have serious concerns regarding Tim Mears their Head of Business who I’ve found to be incredibly unprofessional, dishonest & disingenuous. I have serious concerns regarding his conduct, customer communication & general trustworthiness for which from me he gets a rating of zero. I’ve also found him to be incredibly rude, ineffective and incompetent, repeatedly jumping to wrong conclusions and makes “final” decisions based on inaccurate and incomplete information provided by his equally inadequate, dishonest and dysfunctional service team. Either his actions of deceiving are intentional or he must be incompetent. Only when matters are referred to Tim Mears superiors (CEO Marshall Motor Group/Constellation Automotive Group or their ultimate owners TDR Capital) does he return with tail between his legs, apologising for the mistakes he and his team have made. As was the case earlier this year when I escalated concerns to Martin Casha (ex CEO Marshall Motor Group. Unfortunately, Martin has now retired. He has been replaced by Gary Savage and time will tell if Gary is equally as effective as Martin Casha. Unless you want endless stress with one mechanical issue after another and being fobbed off with garbage, nonsense & lies - AVOID Bexley Audi! Visit them for repairs/servicing at your peril!!”

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Posted 2 months ago

“"I'm extremely disappointed with the service I received. I wrote a review and was subsequently contacted multiple times, only to have my time wasted. The customer service representatives and managers made promises that weren't kept, and I was shocked by the blatant dishonesty. It's unacceptable for people to lie about issues like this. Unfortunately, I would not recommend this company due to their poor handling of customer concerns."”

Helpful Report

Posted 3 months ago

“Very disappointing experience across the whole Marshall Motor Group network I originally bought my car at Audi Ashford on a PCP agreement, with a valid contract that includes 2 services, 2 MOTs, roadside assistance, and full electrical and mechanical cover. After Ashford permanently closed, I expected to be able to use the same benefits at other Audi dealerships within the Marshall Motor Group, since they are all part of the same network. However, both Audi Canterbury and Audi Maidstone refused to help, simply telling me to “contact the dealership where I bought the car,” even though that dealership no longer exists. No one took responsibility, and no one even attempted to find a solution. I was passed on to Audi UK customer service, which has been completely useless — slow to respond, unhelpful, and offering no real answers. This has been going on for months, with no resolution in sight. This is not an isolated incident at a single branch — it’s a complete failure of the entire Marshall Motor Group to stand behind their customers and honour their own agreements. For a large group representing a premium brand, this level of service is unacceptable. There’s no communication, no accountability, and no willingness to support loyal customers. I would not recommend Marshall Motor Group to anyone expecting professionalism, reliability, or even basic customer care.”

Helpful Report

Posted 4 months ago

“My SLK 230 broke down on 25th March 2025. The RAC delivered the car on this day to Marshalls MB Southampton. No start and electric roof not working. After some consierable time the car was reurned to me supposedly all fixed and I paid your company £1000. I delivered your driver to my local train station to get him back and then noticed the engine management light was on. I immediatley rang your office to complain and the car was eventually taken back in to your depot some weeks later to effect the problems. After more weeks your service finally announced that faults now appeared which they changed from "your gearbox has leaked oil on to a wiring harness and effecting an O2 sensor" to "The leak is coming from a leak off a camshaft gasket which is now causing the problem" and this will cost £2700+ reduced to £1900+ for being a loyal customer. In the past 20 years we have spent £100,000+ with Mercedes Benz but never again. My wife's last purchase was a 200SLC which suffered all wheels corrosion and I was obliged to pay £750 fo a 6000 mile sevice to effect the repairs. We still own both cars and feel we have been treated appallingly and I would now like a refund for the part of the works not completed. i.e. The roof on the near classic SLK 230 is still inoperative. I trust you will now look at this very poor situation that is called service in your Southampton Depot. Yours sincerely Mr A Shea Peartree Cottage Arnewood Bridge Road, Sway Lymington, Hants SO416ER”

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Posted 8 months ago

“I paid a deposit for a car at Volkswagen Kidlington, and from the beginning, I was given a clear delivery date. That date came and went with no car and no proper explanation. I followed up multiple times, only to receive vague answers and false promises. Now, after weeks of waiting, I’ve been told they won’t refund my deposit, even though they failed to deliver the vehicle as agreed. This is completely unacceptable and feels like a deliberate attempt to take advantage of customers. I am also pregnant and going through unnecessary stress because of this situation. Avoid this dealership — they do not keep their word, and their customer service is unprofessional and dismissive once they have your money.”

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Posted 8 months ago

“DO NOT get your car serviced at Marshall VW Newbury, I had a service plan and they didn’t service the car correctly, advised me that the DSG oil needed replacing 12000 miles to late, car now needs a new gearbox which VW warranty won’t cover as the oil was not changed on 40000, VW Newbury said its my fault for not telling them when the oil was due to be changed.£12,000 repair bill.”

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Posted 1 year ago

“Absolutely no customer service after I paid $30k over sticker. I ordered a Corvette Z06 during covid and agreed to pay 30k over MSRP. Yeah, I know STUPID. But thats not the issue. The salesman told me that I get $5k in Chevrolet money to use towards anything at the dealership if I keep the car for 6 months. This was to deter people from flipping them. He said it was tied into my name and VIN number and I didn't have to do anything else. 9 months went by and I called the dealership to ask about the deal. The GM text me and told me to call a Chevrolet 800 number to get the offer. They told me that I had to have registered the car within 45 days of buying it to get that offer. I texted the GM back to see what they would do since I was mislead. Now I spent $30k over sticker and bought every extended warranty the offered and gave them a check for almost $200k for this car. The GM would not text me back or return my calls. I then reached out to Rob Marshall and left him a voicemail asking to call me back and NOTHING from him. I also messaged him through Linkedin and nothing there either. This is the kind of service you get from a customer that made them this much money? Pathetic. I even told them I am thinking about ordering a ZR1 if they are able to help me and they didn't care enough to call me back. I know how car dealers are but WTF?”

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Posted 1 year ago

“8 weeks after breaking down in France our Discovery was finally recovered to Marshalls for diagnosis, which we were told would take 24-48h. Nearly 2 weeks later and the warranty company will not do anything because Marshalls has still not submitted a claim to them, nobody will take responsibility for a hire car and Marshalls not available to discuss. It is not the first problem we have had with Marshalls failing to deal with the warranty company (its a Landrover, after all) - customer service is shambolic.”

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Posted 1 year ago

“Toxic place to work Company only interested in themselves and not the employees Also not a place to buy a car from in my experience If you're looking for a job, give this company a very wide berth !!!”

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Posted 1 year ago

“If you want to TEST DRIVE a vehicle from this Company READ the Contract they want you to sign. Do not accept verbal assurances which mean nothing in law.”

Helpful Report

Posted 1 year ago

“A truly toxic place for employees to work !!!! Poor management and bullying from some managers I would rather clean toilets with my tongue than ever work for them again Got to be the worst company I have ever worked for in my life !!! Huge turnover of staff says it all !!! You'd have to be desperate to work for them”

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Posted 1 year ago

“After purchasing the car with 3 year Marshall warranty I took out a 3 year service plan to keep the valuation of the warrant upto date I have a problem now with a known Jaguar XE camera system fault which is also listed on the NHSTA website but Marshall Milton Gate now want £216.00 a hour to investigate the problem and this is NOT covered my the wareanty I have subsequently cancelled my service contract with them and asked to be refunded as it is pointless as the warranty is worthless so buyers beware when purchasing a warranty from Jaguar or Marshall jaguar or any extended warranty if I could give zero I would I'm back to my local garage who cares about customer service”

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Posted 1 year ago

“Marshall Group (Oxford) service is one of the main reasons I am giving up on Jaguar Landrover. Having had three, all been very poorly servi ed by Marshalls, I am moving to another brand. Non caring attitude of staff, unacceptable waits even to drop a car off, three month waiting list if you have the audacity to want a courtesy car. If Jaguar once was a prestige marque, it most certainly isn't any more.”

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Posted 1 year ago

“Overall, my experience buying a car from Marshall’s has been extremely disappointing. It’s abundantly clear that they couldn’t care less about anything but lining their pockets with cash, preying on unsuspecting customers with their deceitful tactics and complete disregard for honesty and integrity. Save yourself a headache and avoid buying from this company. Trust me, you will thank me later.”

Helpful Report

Posted 1 year ago

“Marshall Skoda Milton Keynes - poor customer service and attitude. hour before test drive, a call to say vehicle had been sold and they had a power cut so this was the soonest they could let us know. No alternatives or dates to rebook given, except we could go miles away to their other locations to test drive! From the moment we walked into their showroom, the staff did not appear interested. No one available to help , so suggested we could look at and get prices for vehicles online as everything that can be done in the showroom, can be done on line!”

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Posted 1 year ago

“I purchased a Jaguar E-Pace P300E 1 year ago from Marshalls Leicester, it has developed a fault on the Hybrid EV system. Called out Jaguar assist, quick to respond, diagnosed the fault and told me to book in at the local dealership. Rang the Leicester dealership (from where I purchased the car) to be told "we are not working on electric/ hybrid cars for the foreseeable future". For want of a better phrase, WTF. Are the sales team aware they are currently selling cars that they cannot repair, more worryingly are the customers aware !!!”

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Posted 2 years ago

“The service had been appalling in Jaguar MARSHALL Cambridge . In November I booked a service for two months later in January that fitted in around our diaries so that the car could have it's first service. Due to sickness the service was cancelled. Even thought I advised not to call my husband, you arranged a service on the 29th February with him. This date does not suit and I have spend all day trying to talk to one of your advisers to rearrange the service. There are 4 staff on the service desk and I was unable to speak with one of them to re arrange the service as no one was every free to pick up the call. I tried at different times of the day, still i wasn't able to speak with any one. you have again called my husband and rearranged a date for the 18 3 2029 we are unable to do this This service has been horrendous.”

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Posted 2 years ago

Marshall Motor Group is rated 1.9 based on 75 reviews