“I just sent my jumper that ordered to exchange, no exchange no money back no response on email. Rubbish company the clothes are numbered wrong gods now where they make,what a bloody thief are they.”
“I ordered something from Marvotti. It arrived and was way too large, so I returned it. I received it again in the post with no refund, the exact same package, even though I followed the returns procedure. I've been emailing for a month/6 weeks for my refund.”
“Joke of a company, do not buy from them. I returned my items at the start of July and they have still not been processed on the 09/08/2024, even though I received confirmation from Royal Mail that it was accepted. I have sent multiple emails and still no response. No phone number to ring. They try to hide your comments on instagram. Scammers.”
“I ordered some cargo pants, they arrived ok but were the wrong fit. I used their return policy (again OK) and got an acknowledgment they had received the return and the refund would be processed within 8 working days. That was over a month ago. I’ve emailed them repeatedly with no response. I’ve had to contact my credit card company to try and claim my money back. DO NOT USE MARVOTTI”
“Sent back my return via recorded delivery and they still have not sent my money back despite numerous chase emails! Happy to take my £65 and take my trousers back but won’t refund my money!!!”
“If I cooked give 0 stars I would, returnee cargos over a month ago recorded first class and have had no confirmation of arrival or refund.
They do not reply to any emails or messages on instagram, they also do not have anyone available on live chat.
Avoid this company at all costs”
“Ordered 1 item, quality was terrible. Returned said item. Over 2 weeks still no refund after even using recorded delivery. No reply either from anyone! AVOID!”
“Ordered two items. Kept one returned the other. Never got the refund for the one I returned. No replies to emails or on the websites contact us page.”
“Ordered a pair of cargo trousers and over a month later still haven’t received any refund having sent back 1st class recorded delivery!
Have also emailed and used online returns form and no response either. Finally, not true to size 32 in everything and they were more like 28waist… Safe to say won’t bother using them again!”
“Beware. The positive reviews here are from Marvotti. They order cheap quality clothes from China and re-label. 4 weeks since I returned some cargos which they signed for and they dont respond to emails, blocked me on Instagram etc.”
“Incorrect shorts size delivered. I have emailed multiple over the last 2 weeks to request the correct size and payment to send back the incorrect item and had no reply.
I have since tried to return and I can't even do that!
No phone number, live chat is never available, terrible customer service!”
“Very poor customer service and the item I bought was too small and I sent the item back 2 months ago and haven’t received a refund, I wouldn’t recommend this company”
