Mattressman Reviews

“ Awful experience- First they sent no screws with our order, forcing us to sleep on the floor for 4 days. Then the instructions were printed wrong, leaving out steps 1-4, next they forgot the leg stands to support the bed so we couldn’t use it until they then sent those to us. Upon asking for partial refund they refused ”

“ The mattress I wanted to exchange for had gone down dramatically in price and if I had opted for that they would not refund me the difference of the more expensive one I already had but if you opt for a more expensive mattress you have to pay the difference. ”

“ They also don’t refund price differences and charge extra to collect a mattress if you exchange it. ”

“ They seemed very keen that I accept a refund and cancel the order. ”

“ I contacted Mattressman on Monday 27th asking if they offer a price match and if they would refund the difference to which they replied I should have made them aware at the time of purchase. ”

“ After waiting a week for the bedframe, we decided to keep it and ask for a partial refund. ”

“ As they had broke the contract by the delivery guy refusing to take the old mattress I wanted a full refund. ”

“ Was told my mattress couldnt be picked up due to staining and that the £30 I paid for it to be picked up was then none refundable. 'Acceptable staining' is not a clear definition and left to the discretion of the delivery driver which is completely subjective and not an acceptable method to then refuse a refund for a service that was not delivered. ”

“ Bought a bed broke in 3 months terrible customer service, would not repair or refund. Avoid at all costs ”

“ Purchased an Emma mattress when delivered clearly was a refurbished model they were trying to offload to me while charging full price new. Informed them straight away and treated like a criminal wouldn’t arrange a replacement until I provide photos to prove the item was delivered in poor condition even though they said across phone the photo from courier showed it was damaged. The item was a refurbished mattress definitely not new, have rejected this and requested a collection and refund not acceptable and against Trading standards I’m sure! Would use again! ”