Mazuma Accountants Reviews

Name: Mazuma Accountants
Address: Dragon House, Princes Way, Bridgend Industrial Estate, Bridgend, Bridgend
Rating: 4.50

4.5 Rating 140 Reviews

88 %

of reviewers recommend Mazuma Accountants

4.5

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Mazuma Accountants:

Visit Website

Phone:

0333 0143369

Email:

sales@mazumamoney.co.uk

Location:

Dragon House, Princes Way, Bridgend Industrial Estate, Bridgend
Bridgend
CF31 3AQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went with Mazuma because I had cripplingly anxiety about taxes and you know what they did get me over my fear of the HMRC! They just did it by losing me 20k in the pandemic in SEISS grants, incorrect tax, fines, bankrupting my business and ending up on Universal Credit because when I joined they were basically a MLM and no one was an actual accountant. I did not know there was no legal definition in England and Wales for who could call themselves an accountant and a similiar disabled freelancer recommended them. I figured the fact the promised tech was a bit Atari 87 and they spelled all three of my names wrong was just life right? Don't sweat the small stuff with these boss babes. Then the freak combo of a pandemic and me almost dying of a totally unrelated illness. They made a mistake and from there dug in. No surrender like auditioning to join the DUP. I can't really tell you the whole story because my lawyer and the police advised against it or using my real name here after the 14 month long BARRAGE of harassment and bullying when I tried to resolve things. Weird social media follows and brigading, 7 different calls on a day I had been hospitalised by the stress of it until I broke down crying and begging them to stop, birthday cards, over 75 phone calls unrelated, countless emails until they were stopped promising Amazon vouchers if I referred X number people and they posted press about how negative clients are 'oof boarded' to keep their mental health good. They do a very good subject access request under GDPR though. Tip top. I get the feeling not their first time. They knew through out I had a life threatening illness and kept insisting I wanted special treatment. I wanted reasonable adjustments like HMRC disability helpline which is hardly Make-a-Wish. They didn't make me sick but they did nearly make me homeless. I then spent what I wasn't sure where my last months in an alphabet soup where HMRC were so aghast about their behaviour I had to contact CAB, then they had me off to Trading Standards, the ICAEW to see how they could not be overseen by any accountancy body. They refused to engage with my lawyer and basically dragged the complaint out because they figured in their words 'you don't have long'. My lawyer advised I had a great case but honestly he didn't want to take it they were so upsetting to deal with and he feared it would break me. We both walked away from the money for our sanity. Mazuma are like an abusive relationship. So unprofessional that when I had to apply to the DWP I could not believe how kind and efficient they were in comparison. Imagine? Your business makes the Department of Work and Pensions look cuddly? Yikes on a bike. I really wanted to hold them accountable, mistakes happen. Cruelty is a choice though. An apology, some pleasantries. They go a long way. That said their T&Cs do seem to be a reply to every issue I raised and all those orgs that might have been my bucket list. I will live and I decided that better to put my energies into rebuilding my career. When I emailed to end my contract, I got 19 phone calls and emails and each time I saw their name I started crying. 20 hospital admissions in two years and a bunch of Welsh women with poorly written Word documents is what broke me. But I no longer fear the HMRC, my admin skills are now amazing and their nonsense has given me CV skills like no one's business so one extra star for an exposure therapy style so brutal Channel 4 would film it. I feel so incredibly embarrassed to have been sucked in by Mazuma. I thought I could spot MLM huns. I would not be that idiot who bought overprice leggings. I was that idiot who hired them to be my accountant. I felt so stupid I almost didn't tell anyone because who would believe me? Turns out a lot of legal organisations did, but I still don't feel any less ashamed of being so trusting of their sales pitch and discounting the red flags. I wish Ann Robinson still did Watchdog. Bet they'd respond very differently to her than my working class South Asian lawyer from Luton...”

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Posted 3 years ago

“I've been working with Cerys and Chloe ever since my old accountant stole a lot of money from my company and left the companies filings in a mess with HMRC! They've gone above and beyond to not only make sure my companies filing are up to date and accurate but also reassure me in what has been an extremely overwhelming and anxious time. I recommend them wholeheartedly to anyone!”

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Posted 4 years ago

“I have been with Mazuma for several years and have always been happy with their service. I have never written a review because although they have been good accountants, they have done what I expect from a professional company. However, the reason for my review was just to highlight one particular employee who has gone above and beyond time and time again. Jordan Hughes from Team Osborne. His exemplary service is the reason my review is 5 stars and not 4.”

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Posted 5 years ago

“As the managing director of a limited company in the UK, I wanted to outsource my finances and luckily found Mazuma who took charge of bookkeeping, VAT returns, and much more. The customer service team at Mazuma is fantastic. I recently spoke with Claire about some questions I had about my VAT returns and she looked into everything I asked and got back to me really quickly. Generally, they are always happy to help and are very friendly. I highly recommend Mazuma as they take all of the stress out of accounting. Thank you!”

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Posted 5 years ago

“I’m so thankful for Mazuma Accountants. They made it very easy for me to ensure my accounts were done correctly when I really didn’t have the time or knowhow to do so. The cost was reasonable and I’ve never experienced an issue so I have only good things to say!”

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Posted 5 years ago

“Been with Mazuma from there virtual beginning and still get first class service. Mazuma just take all the pain of accounts off the shoulders of a small business. Thanks Mazuma”

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Posted 5 years ago

“Amazing service! Very simple, had a bank transfer in around 2 weeks.”

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Posted 5 years ago

“I have used Mazuma for the past 5 years, fast excellent service and cheap what more is there!”

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Posted 5 years ago

“The customer service is wonderful; the replies to emails are always quick. I chose Mazuma initially because they were £400.00 cheaper than my old accountant but in fact, being cheaper didn't matter - they are better at keeping me informed and answering queries. I would highly recommend.”

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Posted 5 years ago

“Have been with Mazuma since I started my mobile hairdressing in 2013. They are reliable, helpful and the monthly accounts are great. I wouldn't be without them. I highly recommend Mazuma. The customer service is excellent and they have been there for me through this covid 19 pandemic. Five star 🌟”

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Posted 5 years ago

“Fantastic. Doing my first sole trader accounts and not being number savvy at all. Held my hand fantastically through it and nothing was ever too much trouble. Highly Recommend”

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Posted 6 years ago

“Fantastic team, polite and timely answers to all inquiries”

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Posted 6 years ago

“We have never needed an Accountant before but the support and information we received has been exceptional. So we will definitely remain as clients with Mazuma due to the professionalism of the Company.”

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Posted 6 years ago

“Very quick and professional, reasonably priced. Will use again and recommend to associates.”

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Posted 6 years ago

“I sent in my figures 2 weeks after the end of my financial year. Some of my income is PAYE, and some self employed. This did not phase Mazuma and I am delighted with the service. I will be back next year.”

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Posted 6 years ago

“Do everything you would expect from your account. They always answer my questions on stuff I don't understand. Call or email them”

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Posted 6 years ago

“People who work there are very helpful and they will try to give you solutions to your problems. I hope these accountants have a better distinction in the future. They deserve it.”

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Posted 6 years ago

“I thought the sevice was excellent. It took a little longer than I was expecting but everything was done well and I plan to use them again!”

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Posted 6 years ago

“I have always found Mazuma team professional, quick and most reliable source for my accounting needs. I guess that is the reason I am with Mazuma from past 10+ years. I will never hesitate to recommend them.”

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Posted 6 years ago

“Friendly, affordable, professional service that makes self-employment a lot less scary.”

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Posted 6 years ago

Mazuma Accountants is rated 4.5 based on 140 reviews