“Leah and the team were quick to answer all of my questions. The course content is well put together and the instructors are all very helpful and very quick to respond.”
“I am a verified buyer. I tell no lies.
The company's educational content seems okay for certain audiences, but their business practices appear to be unethical. The company’s owner seems to want to control people’s voices. Not only with me, but with others too. Just check BBB and you will see.
McAfee saw two reviews on this site and flagged them for removal. They were deleted. Then I got a letter which stated that McAfee Institute revoked my certification for a class that I finished a year ago, stopped the one I had in progress, and kept my $2,000 that I spent on both classes. They claimed that I violated the company’s terms and was unprofessional. They also DEMANDED that I remove the review that I am sharing below. I posted the email from them in their EXACT WORDS so people can decide for themselves what to think. So now that I am no longer affiliated with you, I am resubmitting my original post. It is my right to post how I feel about something as long as it is the truth. It is ANYONE's right. So you make people sign an agreement that implies that in order to take your classes you can't post your honest opinions about the company? No legitimate educational company requires this.
ORIGINAL POST:
It all started when inquired about a refund or exchange. The company said to both. Okay, no problem I'll admit that I did misunderstand the refund policy. But what took place next was bizarre! When a reply came back starting with "Nope” it made me wonder. Then I said that "No problem. This will be the last one I buy. Thanks." And that's when the conversation went bad. OMG! instead of ending it there, someone at McAfee Institute was going back and forth with me! I replied that their response was smart --- and unprofessional. But instead of dropping it, the company just kept engaging with me. See their threatening response below. Regardless of what I say as an INDIVIDUAL, a legit COMPANY should NEVER reply this way.
McAfee Institute’s reply: The only smart --- replies have come from your side (not once but multiple times) and I remind you to keep it professional. You said "no problem this will be the last one I buy." That was in fact your "Smart ---" reply to us to begin with. My response was simply, No problem at all if we can be of further assistance in the future please let us know. There was nothing unprofessional or smart xxx about that response at all. Maybe if you were not trying to be a smart --- to begin with, you would not of thought about my responses being in a similar manner. However, let me be clear on this, I won't tolerate your unprofessional or condescending behavior toward me or our staff which you have done now three times in the course of this email exchange. I will fully remove you from our programs, revoke your current credentials (for your unprofessional conduct) and ban you from our programs going forward, then you will lose out on all of them with no refund. We ask that all of our professionals act professional when conversing with us. You agreed to this when you enrolled and I will enforce it fully. We have been nothing but professional with you. Just because you didn't get the answer you wanted to a refund on a program you purchased over a year ago doesn't mean you need to act, nor treat me, or my staff in this condescending way. There is no need for you to reply further, any act of such nature will be deemed hostile and unprofessional and result in your immediate removal and revocation as before mentioned in direct violation of our terms of services and professional code of responsibility. Director of Training
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How are you going reprimand me for saying something, and then turn around and say the SAME THING to me? And then threaten to strip me of everything I paid for and spent time studying for? Come on, that is crazy & unprofessional.
LESSON LEARNED- Take those certification titles and research them on job boards to see if any job is asking for them. Google any educational organization and don't just go by their website. The company scours the web looking for anything negative and has it flagged such as this site, BBB.org, and Reddit. Soooo worried about bad reviews. Why? Because it seems you don't want the truth to be told by people. I did not "sign away" my right to speak about my experience.”
“I was looking for a detailed and informative course that would give me all the tools needed to understand and apply the knowledge. McAfee courses do that at more. The inside information provided is worth every penny.”
“A+ Excellent course material. Easy to follow, presentations provide tremendous amount of useful information, and recognized around the world. I Definitely recommend it to individuals that try to advance in their careers. It worked for me :)”
“So far I found it interestingly useful, bottom line you need a certificate to make it easier to apply in a real Investigation work, not to mention if you go try to study on those expensive university it's going to cost you a lot and gonna take your precious time which you do not have...In the end it's not how big or how recognize is your certificate, that would not matter in real world, they will honor result and experienced.”
