Medion Shop UK Reviews

Name: Medion Shop UK
Address: 120 Faraday Park Faraday Road Dorcan, Swindon
Rating: 1.60

1.6 Rating 15 Reviews

13 %

of reviewers recommend Medion Shop UK

1.6

Based on 15 reviews

Customer Service
Communication Channels	Telephone

About Medion Shop UK:

MEDION, a leading manufacturer of consumer electronic products and for more than 20 years MEDION has offered consumers the latest high-quality consumer electronic products at the best prices. Now affiliates can profit in MEDION’s successful business concept.

Visit Website

Phone:

0871 376 1020

Email:

uk_enquiry@medion.com

Location:

120 Faraday Park Faraday Road Dorcan
Swindon
SN3 5JF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a shame 0 stars isn't an option, so you'll just have to imagine that's what I've given. Bought a "top of the range" erazer X30 in November 2022, and in the first 2 months it burnt through 2 power supplies - at this point, Medion seemed pretty good, in as much as they replaced the PSU's without delay. A few months later, the graphics failed - immediate RTB arranged, and after a few days the unrepaired machine came back. A month later it died again, exactly the same fault. First collection was cancelled by some drone at Medion on the grounds that the picture of the laptop not working was "too old" - seriously, a picture of a £2300 paperweight has to be a specific age. Machine was eventually collected after which Medion sat on it for a month - when pressed for information under threat of the machine being rejected as unfit for purpose, they eventually advised that they can't fix it. Have been offered a significantly lower spec machine as a replacement, so obviously that's been rejected - pretty sure I'll be reclaiming the purchase price from Barclaycard.”

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Posted 9 months ago

“Cannot get through to number. Attempted 3 times. Held for inordinate time before giving up. Decided to dump product 2 years old and buy sony whos technical dept. Is world class”

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Posted 4 years ago

“medion md 31373 tv freeview epg keep locking up so have to shut down tv and restart an rescan channels”

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Posted 5 years ago

“Have just experienced truly excellent service from Medion. A call to their Customer Service people brought an immediate positive response and an email with pre-paid label for sending my laptop to Germany for repair. This was on 31 January and today, exactly 2 weeks later, I am advised by email that repairs have been completed and the laptop will be back with me in Scotland shortly. Quite outstanding service.”

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Posted 5 years ago

“Ordered a set of speakers that never arrived. No calling card left by courier. Asked all the neighbours in street and no goods left. Courier had a signed initials, of JHN. No one at home at that time or has those initials in my house hold. I thought this would be a simple case of resupply, but Medion have refused to reship, and refused a refund. 5 Weeks now and nonthing! Only customer care is a number in Holland and customer care team are unable to process a refund directly and can only email the finance team. No communication ever received from the finance team, emails and endless phone calls to try and resolve, just dead ends and wait for reply's from their team. Only hope now is I purchased via paypal so have filed a claim through them. I have received a appalling service from a big player, their products maybe great but if a problem arises their after sales customer care is non existent. Such a pity in this day and age of customer care to be treated like this, if the paypal claim fails I will take them to small claims court for non supply of goods. All Medion telephones calls are recorded so I hope they can use them to address their service failure. Buyer Beware!”

Helpful Report

Posted 6 years ago

“This has to be the best microwave I've owned its easy to use and keep clean.The build quality is superb. The onsite pictures don't realy do it justice. Great microwave just what we wanted.”

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Posted 6 years ago

“I would give a zero if I could. Ordered a radio, received a confirmation knowing will take 3-5 days to ship. Over a week later no sign of the item and when I contacted customer service the order was aborted by them (no confirmation or contact to me). mmm for what reason? I asked. No reply!!! I was told to go back online and reorder but guess what no sign of the radio online.... AWFUL customer service and this company deserves all the negativity because I am a business owner and if I didn't fulfil a customer order my head would be on a chopping block.”

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Posted 6 years ago

“AVOID MEDION PRODUCTS dreadful service. they 'repaired' my laptop which had died (no power) after 3 months normal usage. when received it back the box had been crushed in transit and the battery was split and leaking. They asked me to send it back with royal mail, who declined it due to hazardous condition, then DPD same, then another courier said same. In the end i am left with an unusable dead laptop and medion wont resolve it as I am physically unable to return the product to them. AVOID MEDION PRODUCTS”

Helpful Report

Posted 7 years ago

“Sent back my tablet for repair as Battery would not hold charge and was still under warranty. I was informed they could not repair under warranty as they claimed it had a liquid Intrusion. I strongly disagree with their findings as it is always been kept and stored in a leather cover, and never been in a situation were it could have got any Liquid intrusion. They now want to charge me £110 for repairs, or have it sent back with a £26.00 delivery charge.”

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Posted 7 years ago

“I ordered a laptop from Medion, which arrived 10 days ago. The laptop seems ok, but I am getting no service or backup whatsoever. Their phone is never answered, most emails are ignored and a complaint letter to headquarters has been ignored. I spent over £500, I expect my queries to be recognised. I am praying nothing goes wrong as other customers suggest that getting repairs, even under warranty, is a nightmare. I would not buy from Medion again.”

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Posted 9 years ago

“Had a Medion E6234 from ASDA. Well built but have had to scrap after 22 months because repair guys said it was beyond repair. ASDA CRAP!! Do not buy a Medion computer. Am writing this in an Inet cafe......at least their comps work. MEDION. Cheap crap?”

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Posted 9 years ago

“Bought two tablets as christmas presents for my grandchildren, 7 & 9. Both developed faults within two months and in both instances were told that they were not covered by the 3 year guarantee. Would never buy another median product. BE WARNED!”

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Posted 9 years ago

“Very poor customer service and rude. The laptop was unreliable, poor quality and had expensive problems within 2 years for no apparent reason. Would not recommend.”

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Posted 9 years ago

“Medion - Customer Service is rubbish. I agree with all the negative reviews on the other site too. Will not respond to contact or resolve any problems with Medion products. So BEWARE you have been forewarned. 02/10/2014”

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Posted 10 years ago

“medion guarantee not worth squat still waiting over a month for repair have been told pack of lies from them have now been told crack on case told computer repaired when phoning for tracking number was told computer not ready told no number for Swindon have to phone Germany still don't know when machine will be ready when sending back anything for repair take all serial numbers and take photos mysterious faults appear when it reaches repairs shop”

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Posted 11 years ago

Medion Shop UK is rated 1.6 based on 15 reviews